Why does Adobe reader update fail to open a video on my mac?

I uploaded and installed Adobe Reader three times and the same videos still state my Adobe Reader on my MacBook Pro requires updating.

You are viewing videos with Adobe Reader???
Please tell us exactly what you are trying to view, and the full and exact error message you get.  A screenshot may help: https://forums.adobe.com/thread/1070933

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    We have a number of pdf's that open 100% with Adobe Reader 9.5.0, but not with Reader X.
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    Distressing that a new version does not work where previous version did.

    HI
    Sorry, my first time posting and I don’t seem to be able to attach the problem pdf to my posting.
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  • Why does adobe reader keep trying to open my XPI files?

    Recently when trying to download a .xpi file I accidentally clicked on adobe reader instead of the program I wanted to use to open it, and now it repeatedly tries to use adobe reader to open it no matter what I do, I've looked everywhere and I can't change this. Could you please inform me on how to change what I use to open a file?

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    *http://kb.mozillazine.org/Installing_extensions

  • Why does Adobe Reader window open When i click on "about windows Media Player" , then click  on "Tec

    why does Adobe Reader window open When i click on "about windows Media Player" , then click  on "Technical support information". if the file isnt a PDF file then why is Adobe Reader even summoned?

    i looked at Adobe file extensions first and didnt find htm among the ones listed. but then i looked at file extensions and what program is assigned to open htm and sure enough Adobe was assigned to it. i changed it. thank you.

  • Why does Adobe Reader change my icons to pdf?

    Why does Adobe Reader change my icons to pdf?

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  • Why does Adobe Reader do not print in English on my computer ?

    I go a e-mail from honeywell company with an attachment.  Why does Adobe Reader transform the e-mail from English to some other languge?

    Hi Margaret,
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  • Why does Adobe Reader use the scroll wheel to zoom in/out now, rather than actually scroll?

    Why does Adobe Reader use the scroll wheel to zoom in/out rather than actually, um, scroll? I can't find anywhere to change this function in Preferences, either.

    I had the same problem on my Windows 8 touch screen laptop.  It was driving me crazy! Every time I tried to scroll a page down, the program would zoom the page!  Made reading an ebook difficult.
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  • Adobe Reader Updates Fail - Always. Why?

    No Adobe Reader has ever updated successfully on any computer I have ever owned. Other parties' product updates invariably succeed. To update, I must completely uninstall Adobe Reader and re-install from scratch. I have this problem only with this product. Moreover, Adobe Reader updates have never worked on any computer I have ever owned, bar none.
    Why just Adobe Reader?

    Are you talking about updates or upgrades. Upgrades require the download of the new version, typically uninstall of the old version, and then the install of the new version. If updates, just what errors are you getting? Just saying it does not work does not help us help you. You might also ask in the Reader forum.

  • Why does Adobe Reader constantly crash on Mac Yosemite?

    I have tried deleting and reinstalling and still Adobe Reader and still cannot open any PDFs.  The document briefly flashes and then an error message says to reopen.  I have not been able to find any solution and cannot access any of my PDF files.

    You have not received any answers to your question yet.
    I moved your question from the Adobe Reader for iOS (for iPads & iPhones) forum to the right forum - the Adobe Reader (desktop) forum.  Because you are using Mac OS X Yosemite and the desktop version of Adobe Reader.
    Hopefully, someone from the Adobe Reader (desktop) forum will assist you shortly.

  • Why does adobe Reader XI ask to download Flashplayer when trying to open an Portfolio.pdf document?

    Hello Everyone
    I have a user that created a portfolio in Adobe X Pro. When they send this out to user and they try to open it with the Adobe Reader XI or Reader X it asks them to download the lates Flashplayer.
    All our systems have the latest flashplayer install.
    Any help would be greatly appreciated.
    Thank You
    Dave

    I just have to add my 2 cents. While I'm sure this change in program has some benefit for Adobe, to me it's horrible for the end user and makes Adobe look bad. In my organization's case, we have about 400 systems, of which only about 40 have the Flash Player Plugin installed. Which means 90% of our systems do not currently have what's needed to open these documents. Now we will need to start rolling out both version of Flash Player. Not a huge deal with Kace, but it's still a potential point of failure and extra headache.
    While IE's usage stake has diminished greatly, they're still a big player. However, in IE you only get to the "plugin" version if you tell it you're looking for a different browser. The regular IE user says "I only use IE, so why would I want the plugin for a browser I didn't install?" If the plugin version is the "full" version, then maybe you should consider having one installer that includes both ActiveX and the plugin.

  • Why does Adobe Reader continue to state a software update is available after 9.4.4 security patch?

    Applied security patch 9.4.4 to Adobe Reader and it continues to state that there is a software update available.  It will download the same 9.4.4 patch and nothing changes - the "about adobe reader" does state it is 9.4.4 release.

    You'll get a response if you report this problem on the Acrobat Reader forum.

  • Why does Adobe Reader 10.0 opens one more instance of it as a child process ?

    Hi,
    I downloaded Adobe Reader 10.0 and observed that it spawns one more instance (same name as parent) which opens a file instead of parent. This seems to be a significant change since last version where there was only one instance.
    Can anyone tell me why is the use of opening one more instance and delegating a task of opening a file to it ? Is there any security reason behind it ? Is there any settings by which I can disable this behaviour ?
    -Ajay

    For future reference -
    http://forums.adobe.com/community/adobe_reader_forums

  • Why does Adobe Reader XI set my keyboard to display NUMBERS ONLY when I open a .pdf file?

    I need to keep re-booting my laptop to resolve above bug. Ideas please?

    ONE MONTH AND NO REPLY - WHO  CAN ADDRESS THIS BUG????
    WHEN I OPEN A .pdf document using ADOBE READER 11.0.2  BEHAVIOR is described BELOW. I CANNOT BE MORE COGENT.
    It occurs both within Adobe Reader functions, such as page printing options, and in all APPLICATIONS (Gmail, Word, etc) once I close .pdf document.
    SOLUTION: I MUST POWER DOWN/UP EACH TIME I USE ADOBE READER. THIS IS IDIOCY.
    1. Keyboard appears RESET to display numbers ONLY, and numbers displayed to DO NOT CORRESPOND to numbers I TYPE.
    AFTER ADOBE READER IS CLOSED I type "A" into say, an email address field and a random number, say, "9" appears in the field not an "A".
    WHILE IN ADOBE READER  I type "23" into the .pdf "go to page" field, and get other numbers completely.
    Happens ONLY when I open a .pdf file with Adobe Reader 11.0.2 (XI).
    Both behaviors occur whether I open a download .pdf file or attempt to open a .pdf via search engine Google + my Browsers.
    2. Operating System = Windows 7.
    3. My Browser = Internet Explorer 9 or Mozilla Foxfire; behavior is identical on either. Search engine used is Google.
    Weird, but true, and tiresome. I've had it..
    Message was edited by: SueB17 3/19/2013
    Message was edited by: SueB17

  • Why does Adobe Application Manager fail to install?

    I just subscribed to the Creative Cloud. I am trying to download applications.  The download starts with an update to Application Manager.  Each time, I get the error message,"We've encountered the following issues:  Adobe Application Manager failed to install."  I'm not able to install any of the CC applications.  [I've tried Acrobat and Photoshop.]

    I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
    I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
    Step 1: start task manager and close ALL adobe running apps including akami session
    Step 2: click on the windows icon and type in search bar %appdata%, enter
    Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
    Step 4: Click Local, then Adobe, then oobe, delete the oobe file
    Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
    Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
    Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
    Step 8: close the black window
    Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773  and download the creative cloud adobe application manager
    Step 10: Run the application
    Step 11: Log in and download the software you want
    If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps.  I'm not sure I had to do this step but I was desperate after 2 days doing whatever.  Each tech person gave me different information.  The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer.  If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
    Hope this helps anyone who hasn't figured it out! 

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