Why does Adobe tech support fail ?

I have been on four support conversations to Adobe technical support in the last two days, if thats what you can classify typing to an anonymous operator on chat software. I checked prior to purchase that I could upgrade from Freehand MX to Illustrator 5.1 using the illustrator upgrade disk and was assured it was possible. Now that I have made the purchase and tried to install the software, only to have it fail on me, Adobe are consistantly refusing to support the problem, to the point where I am cut off as soon as they get me case details. I have transcripts of the conversations, as soon as I mention that I have the transcript where they assured me it was possible, they cut me off. The website is a nightmare to navigate, I always end up back at the header page. I am a web designer and know how to build navigation that goes to a page, and not in a big circle. The engineers cannot type English good or give clear instruction, and when questioned, also cut you off. Adobe make good software but cannot support it at all. If there was an alternative I would use it, but they have absorbed all the competition.

I have been hung up on four times by your technical support, you can start
there. If they cant answer a question, have them apologise gracefully or
refer it to someone who can apologise, not just hang up.
I have managed to get the software working without any help from you, I
think I shall leave it at that. If there is an alternative to Adobe
products in the future, I shall be using it.
Thank you for your interest, but the company you work for is not worth
putting the effort into.

Similar Messages

Why does Adobe not support tablets or Kindle Fire

Why does Adobe not support tablets or Kindle fire?

You have it backwards.
Tablets (Kindle, Galaxy, iPad) don't support Flash.
Chronologically:
2008 (March) - Apple® releases the first iPhone, using iOS®. Steve Jobs is insistent and adamant that iOS® is NOT compatible with Flash® and NEVER WILL BE. Jobs' reasoning is that playing Flash® content is processor consumptive and it drains batteries, thus shortening the life of them in mobile devices. In six years, that hasn't changed. Not for the iPhone®, iPad® or iPod® Touch™. It never will change and there never will be a Flash Player® for iOS®.
2008 (September) - Google® introduces Android™ to compete with iOS®, for people who don't want to pay what Apple® is asking for an iPhone®. Android®, unlike its Apple® counterpart IS compatible with Flash®.
2012 (June) - Android™ (Google®) announces the end of support for Flash® with Android™ 4.3. Going forward NO Android™ devices will be compatible with Flash®, but older versions on older devices can still be loaded with "legacy" builds still available from Adobe®. Android™ (Google®) cites the same reason Apple® did for the decision to end support of Flash®. Adobe® continues to release security patches to Flash Player® for Android™ until September 2013, announcing the "end of life" for Android™ Flash® September 10.

Why does Acrobat tech support seem to know nothing about shared reviews?

Venting, but also asking honestly why Adobe has to suck so bad in their support of Acrobat....
I was on the phone with Acrobat tech support today (outsourced team perhaps?) to ask about another issue I'm having with disappearing comments. I can't see the comments, but another reviewer can. I can see on the webDAV server that the comments are there, sitting in the XML file under the reveiwer's name, but when I open the PDF, it won't grab those comments.
Not one but TWO tech support guys at Adobe seemed bewildered by these XML files that they think I created. I had to explain that I created nothing; that's what Acrobat does when one creates a shared review. It makes an XML file for each reviewer, and sticks it in a shared folder of your choosing, whose URL name is baked into the PDF. I had to walk each of them through the process of creating a shared review, and they both acted as if it was some mysterious weird process that I'm jerryrigging.
They said it was "unusual" that I am using a webDAV server, but I told them that webDAV is one of the three options provided by Adobe's wizard when setting up a shared review. (The other options are Network Folder and Sharepoint.) I told them it's not unusual at all; in fact, I got all the original setup instructions FROM ADOBE.
They kept putting me on hold for three to five minutes to apparently try looking stuff up, or maybe just to avoid my growing wrath.
I had another hunch that the problem might be that my synchronized folder may need to be cleared out (gotten from this thread: http://forums.adobe.com/message/3596773) and asked them if they could tell me where to find the synchronization folder on Mac, as that thread refers to Windows only. He had no idea. I asked him that surely, somewhere at Adobe where he works, somebody knows where that's set up on the Mac.
He put me on hold for three to five minutes and said he didn't know, but he'll "escalate" this and get back to me in 24 to 48 hours, which is the fastest turnaround time they can muster, apparently.
The only soultions I ever find to my Acrobat woes are from the beleaguered users themselves. I also suspect that only users (not Adobe's tech support, who don't seem to care about anything) will ever even read this.

We had the same problem in Germany... Turns out that the Regional and Language settings in the Client OS is causing the problems. If you change the decimal format from a , to a . it will solve the problem.. all comments will be places and vieable by all... pls clear all cache and profile settings first to start with a clean test... i hope this helps your situation..

Why does Adobe Application Manager fail to install?

I just subscribed to the Creative Cloud. I am trying to download applications. The download starts with an update to Application Manager. Each time, I get the error message,"We've encountered the following issues: Adobe Application Manager failed to install." I'm not able to install any of the CC applications. [I've tried Acrobat and Photoshop.]

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Why does Adobe Media Encoder fail to export Quicktime Files?

I'm using Adobe Media Encoder CC 2014 on a Windows 7 Pro 64 bit PC.
While exporting the Quicktime variant of H.264 for ATSC television broadcast files, Adobe Media Encoder fails. Non-Quicktime H.264's render correctly, but some television stations require quicktime.
Troubleshooting reveals the problem only occurs when attempting to make a 1920x1080 H.264 QuickTime file.
Using the same original file (1920x1080), Adobe Media Encoder WILL export a 720x480/486 H.264 MOV file.
More interesting still, it will ALSO export at 1280x720.
Testing this information to it's limits, I found that the cutoff for a successful render is between a frame size of 1610x906 and 1609x905.
Useless, random sizes, I know... but that's the breaking point for Adobe Media Encoder CS6 (6.0.3.1 to be precise) and H.264 Quicktime files.
Others are having a similar problem:
http://forums.creativecow.net/thread/3/934721#953485
This information did not correct the problem:
http://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.html
Any help or ideas are greatly appreciated.
OS: Windows 7 Professional 64-bit SP1
CPU: 41.6GHz (dual octo-core Intel Xeon E5-2670 @ 2.60GHz)
RAM: 64GB
GPU: NVIDIA Quadro 5000 v334.95 (2.5Gb GDDR5 RAM)
VID: Blackmagic Design DeckLink HD Extreme 3D+/Desktop Video v10.1.1
DRV: Facilis TerraBlock 16TB RAID/ATTO ExpressSAS R680 v2.19
NLE: Adobe Premiere Pro CC 2014
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com

I'm trying to make a file with the extension ".MOV" using AME's "HD 1080i 29.97, H.264, AAC 48kHz" preset. AME fails every time with the following message:
"Encoding Failed
Export Error
Error compiling movie.
Unknown error."
Any other file extension (MP4, M4V, etc.) renders fine. The issue seems only to happen when attempting to make an MOV file. It doesn't seem to matter whether I use AME's built-in preset, or customize my own render settings--the problem always happens with any MOV larger than the size I mentioned above.
All of this used to work just fine on the same machine 2 years back with Adobe CS5, previous version of windows and QuicTime. I've been all through the Adobe and Windows possibilities, so I'm grabbing at straws here with QuickTime maybe having something to do with it.
Interesting.
Would you happen to know if Adobe has made any changes to its manner of muxing long-address MPEG-4 AVC data to the MOV file container? Since the MP4 and M4V files encode properly, have you tried opening these files in a media player and simply using the "Save As..." option to move the date to an MOV file container without transcoding audio or video data? I.e., is there any obvious relationship between the size of the MOV file encode (less than/greater than 4 GB) as a function of the resolution "break point" previously discovered?

Why does Adobe reader update fail to open a video on my mac?

I uploaded and installed Adobe Reader three times and the same videos still state my Adobe Reader on my MacBook Pro requires updating.

You are viewing videos with Adobe Reader???
Please tell us exactly what you are trying to view, and the full and exact error message you get. A screenshot may help: https://forums.adobe.com/thread/1070933

Can't install open office; youtube videos + green screen; using call HP Tech Support fails

Can't install open office; youtube videos are green screen (audio ok); using call HP Tech Support fails (no reason given)
1) Can't turn McAfee Livesafe off, and think it's what's keeping me from installing Open Office. It downloads but can't install.
2) At work on wireless guest, youtube looks fine. At home on ethernet through DISH satellite, it's green screen. This is not he case with my older HP laptop connected to the same ethernet cable.
3) Why is HP tech support rejecting me, after I type everything in? If I ca't use it, don't make it an option!!!! The forums were choice #2, so here I am ... make me proud ...
Thanks everyone!!!!

An alternative to OpenOffice would be KingsSoft Office, it performs better and still Free:
http://www.kingsoftstore.com/
McAfee products are problematic on some systems and suggest you uninstall it using their removal too then reboot:
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Build in Windows Defender should reactivate after the reinstall. As an antivirus product it is adequate as long as you practice safe surfing habits.
Windows key + X, select Command Prompt (Admin) and type: sfc /scannow
Let me know if it does not fix all or any corrupt system files.
Reboot and now try your Youtube.
I do not have an answer to what transpired between you and HP Support but only to say you should come here first.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work?

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work? I wasted about 8 hours on trying to get Adobe Send to upload 269 files that amounted to 469MB. When it did not work I made a zip file and after a lot of wasted run time that did not work. The first situation gives little indication of when a file is loaded compared to Adobe SendNow. In both cases with Send it failed with a message like only the first 50 can be loaded. When I went and looked none of them had been loaded. With the zip file (I wanted to hide the individual files so they would not be counted) it appeared to work but very slowly and finally said it was done and I went and looked and it had done anything for oever 2 hours except a false "I'm runninng" indication.
Thus, I took a chance with Adobe SendNow and it works great. It never gave me a limit on the amount of files nor on the size of the complete job. It shows me one file at a time when it has finished with the file uploading it. SendNow has never given me any problems.
Why woiuld you want to change the program from SendNow to Send without the newest program being the best, fastest, user friendly program of the two? It just doesn't make sense to me. I suggest that Adobe keep SendNow working until Send is fixed. I would also suggest that SendNow and how it looks be kept, called Send, then modify Send one thing at a time until you get it to the point you need it to be for Acrobat. I have heard nothing good and now I have experienced it that Send is a piece of junk. I wasted most of my work day on giving Adobe the benefit of the doubt to find out I made a very bad decision to trust Adobe to make good decisions on the transfer of a function to another place .... both Adobe's responsibility.without making it painless for your customers that totally rely on you. Don't throw away customer confidence as it is very hard to get it back.

Funny how you answer to "troll". (What's your handle on AT&T forums?)
Yep! Verizon living up to it's contractual obligations by not releasing updates. Caveat emptor!
I think there are some reasonable expectations here to keep customer's happy. When one carrier offers upgrades there is an expectation the same will happen across all the carriers. We have seen that except Big Red.
Verizon could have said the update is in MS court months ago and stilled the voice of the disgruntled, or at least redirected it, but instead chose to be silent. Not for market share but for partial blame I think.
We will have to agree to disagree since you only see Terms & Conditions and I, see customer satisfaction.

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!
This is actually "specific" to this Photoshop Forum.
I typically get responses back from other Adobe forum promptly.
Chime in.

The Adobe engineering folks DO duck in here from time to time - and that's a BLESSING! Please name any other big company where you get to interact with the engineers AT ALL. I can't. But I suspect the engineers actually have a lot oof real work to do, and their time here is necessarily limited.
Your comments are more along the line of "I pay a huge amount, for that I expect better support". These are very valid comments. But reality is different from what we may expect, and this forum is not the place to expect Adobe support participation AT ALL. In fact, the technical support people at Adobe often direct users to come here (something I've always found amusing).
At the higher level, Adobe may simply not be spending enough on support for literally millions of users. Is is greed or smart business to try to minimize support cost? That's up for individuals to decide.
I suggest you write a snail-mail letter to the Adobe president if you're not getting the support you need.
-Noel

When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

Why does Adobe Flash plugin still crash even after executing FlashAid?

This report was generated by Flash Aid:
Ubuntu Architecture
Linux ubuntu 2.6.32-28-generic-pae #55-Ubuntu SMP Mon Jan 10 22:34:08 UTC 2011 i686 GNU/Linux
Ubuntu Version
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"
Firefox Packages
firefox install
firefox-branding install
firefox-gnome-support install
Firefox binaries
/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.13/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
Firefox divertion
/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
Sources
google-earth.list.save
lucid-partner.list
lucid-partner.list.save
medibuntu.list
Flash packages
adobe-flashplugin install
Plugin locations
/home/john/.mozilla/plugins/libflashplayer.so
/usr/lib/adobe-flashplugin/libflashplayer.so
/windows/.Trash-john/.mozilla/plugins/libflashplayer.so
/windows/.Trash-john/john/.mozilla/plugins/libflashplayer.so
/usr/lib/firefox/plugins/flashplugin-alternative.so
/usr/lib/iceape/plugins/flashplugin-alternative.so
/usr/lib/iceweasel/plugins/flashplugin-alternative.so
/usr/lib/midbrowser/plugins/flashplugin-alternative.so
/usr/lib/mozilla/plugins/flashplugin-alternative.so
/usr/lib/xulrunner/plugins/flashplugin-alternative.so
/usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
Flash symlinks
/usr/lib/mozilla/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/mozilla/plugins/libflashplayer.so' (No such file or directory)
/usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
/etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/adobe-flashplugin/libflashplayer.so'
/usr/lib/flashplugin-installer/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-installer/libflashplayer.so' (No such file or directory)
/usr/lib/flashplugin-nonfree/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-nonfree/libflashplayer.so' (No such file or directory)
/usr/lib/adobe-flashplugin/libflashplayer.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped
/usr/lib/lightspark/lightspark.so: ERROR: cannot open `/usr/lib/lightspark/lightspark.so' (No such file or directory)
/usr/lib/swfdec-mozilla/libswfdecmozilla.so: ERROR: cannot open `/usr/lib/swfdec-mozilla/libswfdecmozilla.so' (No such file or directory)
/usr/lib/gnash/libgnashplugin.so: ERROR: cannot open `/usr/lib/gnash/libgnashplugin.so' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so' (No such file or directory)
pluginreg.dat
Generated File. Do not edit.
[HEADER]
Version:0.11:$
[PLUGINS]
IcedTeaPlugin.so:$
/usr/lib/jvm/java-6-openjdk/jre/lib/i386/IcedTeaPlugin.so:$
:$
1294458897000:1:5:$
The IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)) executes Java applets.:$
IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)):$
34
0:application/x-java-vm:IcedTea:class,jar:$
1:application/x-java-applet:IcedTea:class,jar:$
2:application/x-java-applet;version=1.1:IcedTea:class,jar:$
3:application/x-java-applet;version=1.1.1:IcedTea:class,jar:$
4:application/x-java-applet;version=1.1.2:IcedTea:class,jar:$
5:application/x-java-applet;version=1.1.3:IcedTea:class,jar:$
6:application/x-java-applet;version=1.2:IcedTea:class,jar:$
7:application/x-java-applet;version=1.2.1:IcedTea:class,jar:$
8:application/x-java-applet;version=1.2.2:IcedTea:class,jar:$
9:application/x-java-applet;version=1.3:IcedTea:class,jar:$
10:application/x-java-applet;version=1.3.1:IcedTea:class,jar:$
11:application/x-java-applet;version=1.4:IcedTea:class,jar:$
12:application/x-java-applet;version=1.4.1:IcedTea:class,jar:$
13:application/x-java-applet;version=1.4.2:IcedTea:class,jar:$
14:application/x-java-applet;version=1.5:IcedTea:class,jar:$
15:application/x-java-applet;version=1.6:IcedTea:class,jar:$
16:application/x-java-applet;jpi-version=1.6.0_20:IcedTea:class,jar:$
17:application/x-java-bean:IcedTea:class,jar:$
18:application/x-java-bean;version=1.1:IcedTea:class,jar:$
19:application/x-java-bean;version=1.1.1:IcedTea:class,jar:$
20:application/x-java-bean;version=1.1.2:IcedTea:class,jar:$
21:application/x-java-bean;version=1.1.3:IcedTea:class,jar:$
22:application/x-java-bean;version=1.2:IcedTea:class,jar:$
23:application/x-java-bean;version=1.2.1:IcedTea:class,jar:$
24:application/x-java-bean;version=1.2.2:IcedTea:class,jar:$
25:application/x-java-bean;version=1.3:IcedTea:class,jar:$
26:application/x-java-bean;version=1.3.1:IcedTea:class,jar:$
27:application/x-java-bean;version=1.4:IcedTea:class,jar:$
28:application/x-java-bean;version=1.4.1:IcedTea:class,jar:$
29:application/x-java-bean;version=1.4.2:IcedTea:class,jar:$
30:application/x-java-bean;version=1.5:IcedTea:class,jar:$
31:application/x-java-bean;version=1.6:IcedTea:class,jar:$
32:application/x-java-bean;jpi-version=1.6.0_20:IcedTea:class,jar:$
33:application/x-java-vm-npruntime:::$
libflashplayer.so:$
/usr/lib/adobe-flashplugin/libflashplayer.so:$
:$
1290020895000:1:5:$
Shockwave Flash 10.1 r102:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$
librhythmbox-itms-detection-plugin.so:$
/usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so:$
:$
1277463660000:1:5:$
This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.:$
iTunes Application Detector:$
1
0:application/itunes-plugin:::$
libtotem-narrowspace-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-narrowspace-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
QuickTime Plug-in 7.6.6:$
5
0:video/quicktime:QuickTime video:mov:$
1:video/mp4:MPEG-4 video:mp4:$
2:image/x-macpaint:MacPaint Bitmap image:pntg:$
3:image/x-quicktime:Macintosh Quickdraw/PICT drawing:pict, pict1, pict2:$
4:video/x-m4v:MPEG-4 video:m4v:$
libtotem-mully-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-mully-plugin.so:$
:$
1274279893000:1:5:$
DivX Web Player version 1.4.0.233:$
DivX® Web Player:$
1
0:video/divx:AVI video:divx:$
libtotem-gmp-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-gmp-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
Windows Media Player Plug-in 10 (compatible; Totem):$
13
0:application/x-mplayer2:AVI video:avi, wma, wmv:$
1:video/x-ms-asf-plugin:ASF video:asf, wmv:$
2:video/x-msvideo:AVI video:asf, wmv:$
3:video/x-ms-asf:ASF video:asf:$
4:video/x-ms-wmv:Windows Media video:wmv:$
5:video/x-wmv:Windows Media video:wmv:$
6:video/x-ms-wvx:Windows Media video:wmv:$
7:video/x-ms-wm:Windows Media video:wmv:$
8:video/x-ms-wmp:Windows Media video:wmv:$
9:application/x-ms-wms:Windows Media video:wms:$
10:application/x-ms-wmp:Windows Media video:wmp:$
11:application/asx:Microsoft ASX playlist:asx:$
12:audio/x-ms-wma:Windows Media audio:wma:$
libtotem-cone-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-cone-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
VLC Multimedia Plugin (compatible Totem 2.30.2):$
19
0:application/x-vlc-plugin:VLC Multimedia Plugin::$
1:application/vlc:VLC Multimedia Plugin::$
2:video/x-google-vlc-plugin:VLC Multimedia Plugin::$
3:application/x-ogg:Ogg multimedia file:ogg:$
4:application/ogg:Ogg multimedia file:ogg:$
5:audio/ogg:Ogg Audio:oga:$
6:audio/x-ogg:Ogg Audio:ogg:$
7:video/ogg:Ogg Video:ogv:$
8:video/x-ogg:Ogg Video:ogg:$
9:application/annodex:Annodex exchange format:anx:$
10:audio/annodex:Annodex Audio:axa:$
11:video/annodex:Annodex Video:axv:$
12:video/mpeg:MPEG video:mpg, mpeg, mpe:$
13:audio/wav:WAV audio:wav:$
14:audio/x-wav:WAV audio:wav:$
15:audio/mpeg:MP3 audio:mp3:$
16:application/x-nsv-vp3-mp3:NullSoft video:nsv:$
17:video/flv:Flash video:flv:$
18:application/x-totem-plugin:Totem Multimedia plugin::$
nppdf.so:$
/usr/lib/mozilla/plugins/nppdf.so:$
:$
1295585662000:1:5:$
The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. :$
Adobe Reader 9.4:$
5
0:application/pdf:Portable Document Format:pdf:$
1:application/vnd.fdf:Acrobat Forms Data Format:fdf:$
2:application/vnd.adobe.xfdf:XML Version of Acrobat Forms Data Format:xfdf:$
3:application/vnd.adobe.xdp+xml:Acrobat XML Data Package:xdp:$
4:application/vnd.adobe.xfd+xml:Adobe FormFlow99 Data File:xfd:$
libflashplayer.so:$
/home/john/.mozilla/plugins/libflashplayer.so:$
:$
1166154660000:1:5:$
Shockwave Flash 9.0 r31:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$

PROBLEM SOLVED. There were two versions of Flashplayer installed. I re-ran Flash Aid and it sorted the problem.
Why does Adobe not resolve this problem at installation or upgrade time????

Why does Photoshop CS6 Update fail?

I subscribed to Creative Cloud (CS6) and none of the Photoshop PS6 updates work. Every time I attempt to update PS6 the past four weeks, I get this error message: "Update Failed- Errors encountered during installation.(U44M1P7)." How to fix? My PS6 won't update, and Adobe tech support hasn't been able to help, I've contacted them via CHAT twice. I'm running an iMac with 12GB of RAM, OSX 10.8.4.
Any ideas?
Thanks.

In February 2013 I installed CS 6 Design Standard on an iMac 2013 with Fusion Drive running OS 10.8.4 and I've never been able to update.
The updates always fail with this report: There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204.
When you click the customer support link in that message you go to a Creative Cloud page with no useful links.
I am still using CS 6 but I would like to update.

Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) for CS5?

Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) that could be supported in Photoshop CS5 or earlier? Its like Adobe saying you want a Camera Raw for you Camera then buy CS6 which is insulting to your customers.

Kenny_777 wrote:
Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) that could be supported in Photoshop CS5 or earlier?
Adobe's policy to to provide free updates (not upgrades) for currently shipping software, which means the current Photoshop CS6 and Camera Raw 7.x. Development on Photoshop CS5.x and Camera Raw 6.x stopped when Photoshop CS6 started shipping. While it may appear on the surface that's it's a ploy to force users to upgrade to the most recent version when getting a new camera, it's really a policy based on the technical issues of trying to provide backwards compatible software for application that are no longer being developed.
Camera Raw is a plug-in for Photoshop and as such, it is dependent on the Photoshop SDK in which it loads...it's also dependent upon the system level APIs being used by the applications. Could Adobe keep upgrading old software? Yes, but it would be a technical nightmare.
Your alternative is simply use the free DNG Converter if you want to use new cameras that weren't in existence when your old software was developed. Pretty simple really and it's not designed as insult to Adobe customers...it's actually an affirmative program to make sure current users are provided support.
The problem of new camera support for old software is really a problem caused primarily by the camera companies spawning off new cameras whose file formats are undocumented and proprietary. If the camera makers adopted a standard file format that could be opened in standard applications (kinda like DNG) then tis problem would be mitigated. You really should place the lion's share of the problem at the feet of the camera companies...

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support by web chat.
Mylenium

Why does Adobe Flash crash all the time? It is reallyt annoying and I'm considering using another browser. Please tell me how to fix this.

Why does Adobe Flash crash all the time? It is really annoying and I'm considering using another browser.
Please tell me how to fix this.

Try to uninstall your current Flash version and update Flash to the latest version.
Troubleshoot Flash Player installation for Windows:
* http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall_the_older_Flash_Player_version
*http://www.adobe.com/software/flash/about/
*https://support.mozilla.com/kb/Managing+the+Flash+plugin
*http://kb.mozillazine.org/Flash

Why does Adobe tech support fail ?

Similar Messages

Maybe you are looking for