Why does all alphabets change to capital when converting pdf to word using Adobe Acrobat XI

Why does all alphabets change to capital when converting pdf to word using Adobe Acrobat XI

Word 2013 uses its own pdf creator engine as far as I know. The step I performed were:
1 - In the save settings I told word to embed fonts (sorry for the language, I have the Italian client)
2 - Export from Word -> Save As -> .pdf adding also the table of contents/index
N.B. I cannot use PDF/A, and in any case it doesn't embed the font
A working solution is to use Acrobat XI to convert it or print with Adobe PDF printer, results:
The problems are 2:
1 - It doesn't create any bookmark and doesn't create links from the table of images to the linked images
2 - Images, also with the preset "High Quality Printing" customized using "No compression", are really ugly and if you zoom a bit more than 100% they totally be s**t. It wasn't that way with PDF created by word.
In the end, or I find they way to open the pdf created by word and embedd the missing font, or I find a way to make Acrobat XI creating bookmarks from the word file.
Suggestion?

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    1 libSystem.B.dylib 0x974b5494 pthreadmutexlock + 648
    2 com.apple.Foundation 0x94a729c4 -[NSLock lock] + 168
    3 com.adobe.acrobat.pdfviewer 0x00e9cb98 0xe94000 + 35736
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    7 libSystem.B.dylib 0x974f00d0 pthreadstart + 316
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    srr0: 0x2f36efbc srr1: 0x0200d030 dar: 0x0bb6b020 dsisr: 0x40000000
    r0: 0x2f36efac r1: 0xbfffc9e0 r2: 0x2f3bef30 r3: 0x0d4d9400
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    r8: 0x0bcfc080 r9: 0x007f23d0 r10: 0x00746004 r11: 0xa0c14db8
    r12: 0x0bb6b020 r13: 0x0a191340 r14: 0x2bea2cb8 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x2be560a0 r19: 0x0a191340
    r20: 0x00000000 r21: 0x0d4e8b4c r22: 0x0d1541d8 r23: 0x0bceb3f0
    r24: 0x2f36ef30 r25: 0x0d158990 r26: 0x00000000 r27: 0x0bca4f20
    r28: 0x2f3c1100 r29: 0x2f3bff88 r30: 0x0d1541d8 r31: 0x0bceb3f0
    cr: 0x44042244 xer: 0x00000004 lr: 0x2f36efac ctr: 0x974b8894
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    0x1000 - 0x66cffb com.apple.Safari 5.0.3 (5533.19.4) <9051d957a0ee1dd25fe6162ec3c92b6f> /Applications/Safari.app/Contents/MacOS/Safari
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    0x6eb000 - 0x716ffe com.apple.framework.Apple80211 5.2.8 (528.1) <2fb1873c00513914682118195c6717c6> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x727000 - 0x737ffc SyndicationUI ??? (???) <b643c4db46bfdfbaf951d54f7fca1d62> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
    0xa00000 - 0xd15fff com.apple.RawCamera.bundle 3.0.1 (523) <c19632b9cdcf57e216649b6895881818> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0xe3f000 - 0xe40ffb ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    0xe94000 - 0xebeff7 +com.adobe.acrobat.pdfviewer 7.0.0 (7.0.0) /Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/MacOS/AdobePDFViewer
    0x5139000 - 0x513afff com.apple.JavaPluginCocoa 12.7.0 (12.7.0) <05ed61949e4851d537c130c0eadb93d5> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
    0x5180000 - 0x5189fff com.apple.JavaVM 12.7.0 (12.7.0) <91676c966629ae37658734ce024607e1> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
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    0x58c5000 - 0x58cbfff libCGXCoreImage.A.dylib ??? (???) <189aa3c154d440e30978828464f14563> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
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    Message was edited by: devongovett
    Message was edited by: devongovett

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