Why does Apple misslead us selling what appears to be Game of Thrones Season 2 when in fact all it is - is a few trailers and the actual program is only available 18th Feb - this gives me a real bad feeling toward Apple and its branding!!!! deceitful

Question

Why does Apple misslead us by selling what appears to be Season 2 Game Of Thrones when in fact it is only some timewasting trailers and the actual program is only available on 18th February 2013!
Deceitful comes to mind....
I am sure they will say it is in the small print and you should have read it and what you got was these 'Really Cool Trailers'......but come on Apple - don't screw up your BRAND now if you carry on you will have a core problem! My trust is waning.
Its is not like Aple will be stocked-out on the 18th February is it - in reality I guess they just want the money upfront well in advance of delivering the product....just not on Steve will be turning in his grave.....

Answer 1

etresoft, I think you are being unnecessarily harsh to gloriastitz. She is frustrated and doesn't understand computers at the level you do. What she is experiencing is frustrating, so she is frustrated. I have been a help-desk professional for over 15 years now, and emotions are part of the business.
I know it has been over 6 months since gloriastitz posted her reply. I hope she got a useful answer, but I fear we have satisfactorily scared her away from seeking help.
So, the first best response to tell someone is that the problem they are experience is almost certainly fixable, but may require more information to solve. You tell them you understand their frustration (even if you personally don't experience frustration or don't understand why people my express frustration publicly about a problem that frustrates them). It's just good protocol.
Then you work with the person to break down the problem into steps. If you don't have a ready answer and don't think you might even know the answer with sufficient data, then back out and leave it to others to tackle.
I've been having a similar problem with my Mail program. The cause is still unclear to me after vieweing the logs and changing settings where I know them to be. There appears to be a setting that is not clearly placed in any of the typical UI locations for initiating the desired action for either a feed: or mailto: call.
etresoft wrote:
gloriastitz wrote:
I'm sure I'm not the only one having these frustrations.
I think you are. This is not a place to rant and complain. It will just encourage people to give you unhelpful responses. If you want to complain, go elsewhere. If you want help, ask for it.
For example, can you explain what those dialog boxes actually say? Regardless of who is starting Mail, it will not prevent your machine from sleeping.