Why does Apple, one of the most profitable corporations of the decade, require a $19 fee for tech support on a simple matter? I am appalled.

Because it is ran by a bunch of egotistical, money sucking ********.

Because it costs money to provide support. You have 90 days of free telphone support with a new device. Apple does provide this forum for resolving problems at no additional cost.
You can also make an appointment at the Genius Bar of an Apple store at no cost
Apple Retail Store - Genius Bar

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Why does apple charge more than it is mentioned in the game at the time you buy

why does apple charge more than it is mentioned in the game at the time you buy?

yes without any details and its not first time, i am always suprised to see the actual price and price i pay, well could be tax but should it be not mentioned which helps people understand.

Why does Apple take a step back in technology with the ios6? Very disappointed in these changes. I upgraded my iPad but won't upgrade my phone. I was going to purchase an i5 phone, but now I'm going to look at the new Samsung.

Can an Apple device be moved back to ios5? Why would Apple update only to take 2steps back in time, and productivity?

Good riddance. No one here works for apple, so we are not hurt by you going to a samsung. I will say after having both android OS's and iOS's in my life I will always choose the more stable platform, nothing like having to reset your device everyday for 2 years.

Why does apple make their iPhone chargers so weak? The wiring always tends to come out within a month of use. I have already changed five chargers within half a year

The charger gives me many problems. It also is very poor at earthing. Hence the body of the iPhone shocks up when I touch it

I still have the original charger that came with my 3GS when I purchased it over 3 yrs ago. It is in perfect condition.
The only reason someone would go through so many charges in such a short period of time is due to user abuse. Grasp the connector when plugging/unplugging the device instead of the cable.

HT2052 Does anyone have a solution to getting my iPod touch 1st generation to show up in iTunes without having to pay a big service fee for tech support?

I have an iPod touch 1st generation. Up until the last update it was recognized in iTunes and now it will not come up in iTunes at all. Don't feel like I should have to pay $100 every times iTunes updates and there is a problem with it recognizing my iPod. Anyone have any suggestions? I have uninstalled iTunes half a dozen times and done everything they recommended including replacing my USB cable, nothing works.

It is an iTunes problem
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests

Why is there a large fee for tech support?

I was getting pop ups and pages not requested. I called the tech support on the information paper that came with the note book. (After reading the comments, I think I may have problems in the future).it took me and the tech four hours to fix the lap top. They wanted to charge me $150 for the services . My lap top may be 4 weeks old.I told them I couldn't'afford that price, I was asked what could I afford? There is something wrong with this manner of doing business.

Hi,
Where did you call ? HP or somewhere else ? For HP, I believe should be no charge because it's still under warranty and less than 3 months. For somewhere else, I don't know. My department normally pays $1,600.00 for each call (for the first 4 hrs) for some vendors if out of agreements.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Why does my one year old mac keep giving me the spinning wheel

My Mac runs slow and is constantly giving me the spinning wheel. It is only a year old. I don't know very much about computers so please help!

http://www.thexlab.com/faqs/sbbod.html

Why did my Apple TV password stop working suddenly and why does changing my iTunes account password online not fix the problem?

My iTunes account password suddenly stopped working. Strangely, it still works when I sign into iTunes but does not work when I try to purchase a movie through Apple TV. I followed the instructions to change my password and that still didn't fix the problem. Anybody encounter this? What's frustrating is that Apple wants to charge me a fee for tech support. You mean I have to pay them to help me give them more money to buy temporary content through my Apple TV? Anywho, please assist if you can.

Have you tried restarting, the Apple TV, your router and your mac or PC.

In Address Book, why does Apple let you create custom fields in the Template cards but not have them available for importing?

I open Address Book, go into Preferences, select Template and under the Names field (friend, assistant, father, etc) I add a custom field called "Principal".
I also add two more custom fields in the Email area.
Quit Address Book then relaunch. Add a new contact and the new custom fields, Principal, etc. are there. All good so far.
I have a Now Contact file with about 200 contacts in it. I export all fields as a Text file, Tab delimited. No problems there. With Address Book launched, select Import, pick the text file, leave Text Encoding on Automatic and click Open.
The window that shows the fields for Address Book and fields for the text file side by side opens. This is where you match up the correct fields for importing. If I go to one of the fields from the text file that I created a custom field for, click under the Address Book heading on the Do not import, scroll thru the Apple choices of fields, none of the custom fields show up. Only the original Apple ones are there. Why does Apple let you create them in the Template area but not have them available for importing? Does anyone have suggestions on getting around this?

While most likely not of interest to you, Spotlight can also tell you where the files it finds are located
Hover the mouse pointer over the name, and press Command-Option and the path to the file will be displayed.
As for opening a terminal session in the directory where a file is located, there is Applescripts that do just that as well as specific features in Lion/Mountain Lion terminal:
<http://stackoverflow.com/questions/420456/open-terminal-here-in-mac-os-finder>
<http://hints.macworld.com/article.php?story=20110729034827358>
<http://www.macworld.com/article/1047793/folderinterm.html>
<http://www.macworld.com/article/1161876/open_finder_folder_in_terminal.html>
<http://www.macobserver.com/tmo/article/os_x_lion_open_a_folders_location_in_term inal>

Why does Apple keep breaking the podcast app?

Why does Apple keep breaking the podcast app?

Here are my issues, maybe you can help... And yes "breaking" and "nightmare" are accurate descriptions of this update...
1. Syncing is now impossible without WiFi or a Cellular connection. I've tried your guide in the other thread, but it didn't help.
When I sync podcasts with iTunes, they DO NOT SHOW UP in the app unless I connect my iPhone 5S to WiFi or Cellular. As soon as I connect it to something, new episodes that I manually synced finally show up and can be played.
2. Arranging the podcasts in any order is now pointless. Any sort of wireless connection will reset my order to a randomized one. It's not even "podcasts with the newest episodes on top", it's just random.
3. Apple doesn't seem to allow any other podcast app to use the manual sync in iTunes. Am I wrong about that? I looked at countless paid apps and they all have their own cloud or system to only deliver episodes wirelessly...
4. And that constant prompt about Cellular data access could drive anyone insane!
I have never been this frustrated with an Apple product in my life...

Why does Apple misslead us selling what appears to be Game of Thrones Season 2 when in fact all it is - is a few trailers and the actual program is only available 18th Feb - this gives me a real bad feeling toward Apple and its branding!!!! deceitful

Why does Apple misslead us by selling what appears to be Season 2 Game Of Thrones when in fact it is only some timewasting trailers and the actual program is only available on 18th February 2013!
Deceitful comes to mind....
I am sure they will say it is in the small print and you should have read it and what you got was these 'Really Cool Trailers'......but come on Apple - don't screw up your BRAND now if you carry on you will have a core problem! My trust is waning.
Its is not like Aple will be stocked-out on the 18th February is it - in reality I guess they just want the money upfront well in advance of delivering the product....just not on Steve will be turning in his grave.....

etresoft, I think you are being unnecessarily harsh to gloriastitz. She is frustrated and doesn't understand computers at the level you do. What she is experiencing is frustrating, so she is frustrated. I have been a help-desk professional for over 15 years now, and emotions are part of the business.
I know it has been over 6 months since gloriastitz posted her reply. I hope she got a useful answer, but I fear we have satisfactorily scared her away from seeking help.
So, the first best response to tell someone is that the problem they are experience is almost certainly fixable, but may require more information to solve. You tell them you understand their frustration (even if you personally don't experience frustration or don't understand why people my express frustration publicly about a problem that frustrates them). It's just good protocol.
Then you work with the person to break down the problem into steps. If you don't have a ready answer and don't think you might even know the answer with sufficient data, then back out and leave it to others to tackle.
I've been having a similar problem with my Mail program. The cause is still unclear to me after vieweing the logs and changing settings where I know them to be. There appears to be a setting that is not clearly placed in any of the typical UI locations for initiating the desired action for either a feed: or mailto: call.
etresoft wrote:
gloriastitz wrote:
I'm sure I'm not the only one having these frustrations.
I think you are. This is not a place to rant and complain. It will just encourage people to give you unhelpful responses. If you want to complain, go elsewhere. If you want help, ask for it.
For example, can you explain what those dialog boxes actually say? Regardless of who is starting Mail, it will not prevent your machine from sleeping.

HT5930 Why does my Aperture v3.5.i look different from the one shown in the online videos

Why does my Aperture v3.5.i look different from the one shown in the online videos

Are you asking about the colorful icons in the video?
The video must have been done with an Aperture version 3.2.4 or earlier. Since Aperture 3.3 are the icons drab and gray - the Aperture 3.3 Release Notes are calling this:
Newly designed monochrome source list and toolbar icons.
The Release notes will tell you, what has changed since then:
http://support.apple.com/kb/TS2518
--Léonie

HT204266 Why does only one headphone work when i listen to music? I have to hold the base of the cord in a certain position for it to work, it does this with all headphones i try, what do i do?

Why does only one headphone work when i listen to music? I have to hold the base of the cord in a certain position for it to work, it does this with all headphones i try, what do i have to do?

You can try cleaning the headphone jack. However, I suspect that th headphone jack needs replacement.
Apple will only exchange your iPod for a refurbished one for this price.
Apple - Support - iPod - Repair pricing
A third-party place like the following is less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

Apple saw it as their responsibility since the redirection took me to the App Store. They assisted me in stopping the redirection which is occurring on many peoples iPhones. It's a have java script problem that adking is using to get you to buy their games. The websites work normal and then all of the sudden the website is taken over by adking.com. You can no longer use the website as it immediately takes you to the App Store without ever showing a popup to cancel the redirection. They were very helpful fixing the problem should others experiencing this specifically with adking.com.
No need to get defensive. I'm not the only one experiencing the problem Apple said.

Why does Apple not allow me to Change "Siri's" name on the I5?

Why does Apple not allow me to Change "Siri's" name on the I5 (NOT how, but WHY)?

No one here can address a question as to "why" Apple does anything.

Why does Apple, one of the most profitable corporations of the decade, require a $19 fee for tech support on a simple matter? I am appalled.

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