Why does Apple TV remote turn up LG TV volume?

I got my new Apple TV today and have contacted telephone customer services about this problem, but they were stuck and now I have to wait up to five days for someone to get back to me after engineers have considered the issue...
I have an LG42LPD 42-inch LCD TV and the Apple Remote, paired with the Apple TV because I have one also for the iMac and one for the MacBook Pro, turns up the TV volume whatever button I press - menu, forward, backward, plus, minus, select...
I have discovered afterwards that ALL the Apple Remotes do this. I just usually don't have the TV on when the iMac or MacBook Pro are powered up and in use. So I never noticed before.
No other TV function is affected by the Apple Remotes. Just the volume. But it's a huge problem in that I normally have the TV volume muted because sound goes through the home cinema amplifier. Until a fix is found - if a fix is found - I'm having to start a show in Apple TV, then leave the remote alone and just alter volume using my usual remote. If I pause, rewind or whatever on the Apple TV I risk the volume on the TV set going murderously high!
While I'm waiting to see what comes back to me via email or phone over the next few days, does anyone else have any suggestions? Maybe how to change the Apple Remote frequencies so that they cease interfering with the LG TV? Many thanks!

Well, I like using Apple TV but it's very buggy in my opinion. It's often unresponsive when I first try to use it after a period of inactivity, and has to be rebooted. Apple support promised to get back to me within 5 days - and that was back when I started this thread, but nobody has.
I'm most dismayed that there is no simple 'off' button. It's bad enough that Sky has no off button on its set-top boxes, but as someone who is conscious of both environmental issues and saving money by not wasting electricity, I'm very disappointed. If I want to save power I have to unplug the device.
I keep hoping for a new software version to improve some of the issues I've found with it but for now, Apple TV is a product that has great potential but lamentably poor implementation.
Copeland: My TV doesn't have that option, unfortunately. You just have to have the volume on it set to zero because the sound passes through a home cinema system. if I could do that, disable TV sound completely, it would potentially be a solution. But thank you!

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