Why does Canon NOT support the Canon Utilities software?

The Canon Map Utility software can not detect my Canon GPS Receiver GP-E2.  Over the phone, Canon "Customer Support" had me uninstall all 10 Canon Utilities that I had previously installed, and then let me install only 8 older versions of Canon Utilities.  And, the Canon Map Utility software STILL could not detect my Canon GP-E2. 
Why doesn't Canon have ANYONE who knows the Canon Utility software?  The first support rep had NEVER used any of the software!  And the second support rep, whom I was transfered to by a Supervisor who told me that this was the most experienced support person for the software, has only used the software ONCE!
Why does Canon NOT SUPPORT Canon software?????
As an old friend used to always say,
"Keep Looking Up!"
Calen

When I use the GPS-E2 on my camera, the pictures have are geotagged.  It's when I try to use the GPS log that Map Utility has a problem.  I like the idea of recording where I went, not just where each picture was taken.  That way, I can see where I found nothing to take pictures of.
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

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