Why does CC ask me to acrtivate every week?

At least once per week, when I open a CC application, I'm asked to activate the application. It's already activated, so this is just an annoying extra step in opening the application. Likewise, I'm routinely asked to update my profile, but the profile is complete (all "required" fields are filled in) and everything is up to date.
I assume that this is not an intentional annoyance and that there is probably some way to make it stop. If you know how, please share.
Thanks!

Refer to this:
Sign in or activation errors
Mylenium

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