Why does cc keeps signing me off

trying to download adobe but it keeps signing me off. adobe help blamed my internet provider, my internet provider blamed my router, i have replaced my router and i still cant sign in.
please help

Welcome to Adobe Forum,
So try these steps:
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
C:\Users\YourUserName\AppData\Local\Adobe\OOBE
*On a Mac, go here:
[Userdir]:Library:Application Support:Adobe
You can refer to http://forums.adobe.com/message/5557147
http://forums.adobe.com/thread/1239510
In case the issue is still not resolved, then do contact Adobe at
http://adobe.ly/yxj0t6
Let us know if it helped you.
Regards

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