Why Does Dynamic Link Not Work

I purchased the CS5 Adobe Production Premium. I have been working in Premiere and I have been learning about how to use Dynamic Link. I want to be able to alter clips in After Effects and bring them back and forth into Premiere. When I go to File/ Adobe Dynamic Link/New After Effect Composition, I get this message:
Adobe Dynamic Link Requires Adobe Production Premium.
Since I own production premium, I do not know why I am getting this message. I have reinstalled the CS5 Production Premium Software twice and it still gives me the same message. What can I do to get Dynamic Link Working.

Thank you for the tip. Could you possibly tell me how to deactivate and
then reactivate the suite. I am using a Macbook Pro laptop running OS
10.6.4. I do not even know where to start.
From: Colin Brougham <[email protected]>
To: Dan Seanor <[email protected]>
Date: 03/15/2011 09:55 AM
Subject: Why Does Dynamic Link Not Work
Deactivate the software (not uninstall), and then reactivate the suite.
This often fixes this. You can opt to leave the serial number on the
system; no need to clear it and re-enter it.

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To anyone that can help..
I am having several issues with adobe at the moment and really need some advice. i have tried adobe themselves, they struggled to help too, but that was mainly down to language issues.
I have a Canon XHA1S camera with an external shotgun mic Rodeo NGP-2. All of which at some point worked through premiere pro CS5 and encore. i was living the dream.
Then one day, it all started having issues.
Problem #1 - Dynamic Link stopped working
Once my project is done, i would send it to Encore via dynamic link and produce my DVD in either regular or blu ray. Now it doesn't. A box 'import premiere pro sequence' comes up but encore crashes before it can complete the import. sometimes a message telling me "the software thats used to decode the media is not available on this system. installing the correct decodes for the file your working with may help correct the problem" comes up too
Its strange that i've produced about 20 disks with no issues but now a problem. was told by adobe it could relate to the file/pixel size? but again have no idea why this is now a problem now and not before, in fact i would just be happy to know how to change it so it can work? Can anyone help?
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The only way i am able to make a disk at the moment is to produce it on DVD maker - it's the only way until i get my issues resolved. however my external mic is not coming through, this has something to do with the sound quality to the mic being 44.1 and the DVD maker requiring 48mhz. i can't seem to convert this to work in anything but AVI (would like MPEG-2) but then the picture quality drops to something similar to a tribul rubbing.
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Charles Deister
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Why Does Dynamic Link Not Work

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