Why does elements 12 hang up on "loading exporter avi.prm"

I downloaded an upgrade to premiere elements 12...installed...hangs up while starting at "loading exporter avi.prn or .prm or ???

If you do not have a Matrox, I am not sure why Matrox drivers came into play?
Have installed matrox software codec i think (i downloaded it but don't remember if i installed it yet)
Those CODEC's, along with the Matrox drivers, are used to handle footage produced by a Matrox capture/video card.
Are you working with Matrox Encoded files, that perhaps came from another computer?
Good luck, and please let us know a bit more.
Hunt

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