Why does Encore not recognize my DVD burner?

I recently purchased Encore to complete a video editing project I've been working on, and for some reason the software will not recognize the external DVD burner I have connected to my computer. The burner is not that old, so I don't see why Encore would show that no device was attached, especially when the computer itself recognizes the external drive. Anyone else have this problem? Anyone have any solutions? Few things are as frustrating as having software/hardware issues for no apparent reason. Thanks!
Mike

Things and Software to AVOID when authoring/burning a disc
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
Create a DVD output ISO file and then use the FREE Imgburn to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons

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