Why does FaceTime keep saying "connection lost" when we both have full bars on our wifi?

Why does FaceTime keep saying "connection lost" when we both have full bars on our wifi? My friend in Texas has tried to call my via FaceTime but for some reason, every time she does, it keeps saying "connection lost" when we both have full bars on our wifi. Keep in mind, I am from Nebraska so we have the same time zone and I have an iPod 4 while she has a iPhone of some sort but that shouldn't matter because I am still able to FaceTime my friend in California, which is two hours behind me. So, I guess I just want to know why I cannot reach my friend in Texas. Please, someone help me!
-Mukestina

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

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