Why does FaceTime looses sound?

Everytime I do a FaceTime with my cousin I have sound for the first little bit then after 20mins-30mins the sound stops working and he is not able to hear me anymore. The weird thing is that the sound only stops for him. I am still able to hear him, but he is not able to hear me. I have tried FaceTime 3 times only and everytime the same thing happens. Any reason why this is happening? Any ideas how to fix it?
Thanks

Correction,  the error message says "poor connection the video will resume automatically when the connection improves"  the problem is it never reconnects no matter how far I am from the router.  I never loose voice connection only video.

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