Why does facetime mute during every call?

Facetime always mutes during calls.  I'm unable to "unmute" it. I can hear the other party but they can't hear me.  I took my mac to the "genius bar" and they checked it out, found no obvious problem, and sent me home.  Still, the problem persists.  I tried going into video but there were no available options.  

Same problem with iMac.  Mutes me after about 5 minutes.   Nothing looks wrong and I have tried most of the suggestions here.  

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