Why does Firefox continue to crash?

Can someone please suggest why Firefox continues to crash when attempting to download a file. It happens every time, without fail.
* I have deleted the downloads.sqlite file (more than once) to no effect.
* I have disabled AVG firewall etc - to no effect.
* Firefox originally crashed on the latest version, so I downgraded to v5.0.1 - to no effect. I have checked using AVG and an online virus/spyware checker and can find no infection.
* I have submitted 17 crash reports since 29 September, but when I right click on any of them, and try to open in a new tab, I receive the following messge: “We couldn't find the OOID you're after. If you recently submitted this crash, it may still be in the queue.”
My OS is Vista Business 32 bit. Thank you for any help & advice.

(For the record, from "More system details")
Crash ID
See below please 
More Information
Here is a list of 'not received' crash reports:
Report ID --------------------------------------------- Date Submitted
bp-ff03aa8a-e680-4821-b260-864932111012 13/10/2011 12:31 a.m.
bp-44dead09-627a-449e-ac48-5a18a2111012 13/10/2011 12:30 a.m.
bp-bc42e81f-b31e-48fd-bd1b-6dad22111012 13/10/2011 12:26 a.m.
bp-5feaf006-257e-4fc3-9df5-9b8792111012 13/10/2011 12:24 a.m.
bp-84325d98-4938-4ed2-b574-ca6b12111012 13/10/2011 12:22 a.m.
bp-ef70207e-8a15-4c35-b763-7eb4b2111012 12/10/2011 11:55 p.m.
bp-20b38fa4-dbf6-4dd7-bff9-aee782111011 12/10/2011 12:03 a.m.
bp-63568c58-0826-4839-9839-b35512111010 11/10/2011 11:36 a.m.
bp-054a8e03-070b-479c-a6d0-9cd292111005 6/10/2011 5:42 p.m.
bp-32b490c5-1c99-486e-961b-6d1fa2111003 4/10/2011 6:50 p.m.
285f5b2f-121c-4303-aa7a-594af8461227 3/10/2011 12:27 p.m.
bp-beeb682a-5c13-4dbf-82f4-5cdfe2111001 2/10/2011 4:49 p.m.
bp-65965bd2-f6c1-488e-8cde-657802110929 30/09/2011 12:51 p.m.
bp-40b59c9f-5450-48c6-aec6-8f96e2110929 30/09/2011 12:37 p.m.
bp-140e8655-c044-47d9-a177-557bb2110929 30/09/2011 12:37 p.m.
092324db-f7ae-4e78-9280-801dd7a2b356 29/09/2011 12:12 p.m.
bp-e1a02380-6dbb-4bb0-9883-453d72110928 29/09/2011 12:12 p.m.
P.S. all of the available crash reports I checked show:
Signature: rapporttanzan5.dll@0x614c
More info, from http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
[http://www.trusteer.com/product Trusteer Rapport] (an application promoted by some banks for malware protection) may cause Firefox to crash. If you use this software, try disabling it. If that stops the crashes, try updating the software to the latest verion, uninstall the program if you don't need it, or contact [http://consumers.trusteer.com/report-problem Trusteer Support].

Similar Messages

Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves?

Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves? Once it renders the page it should forget about the page. Why does it behave when some link is clicked when there is no internet? It should just say internet not available or some crap. Why die, sulk, crash?? I don't get it! 3 series was much much much better!

I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.

Why does Firefox 33 keep crashing at startup?

As soon as I start Firefox, It immediately crashes. The only way I have found to gain access to it is through starting in safe mode. I have uninstalled and reinstalled Firefox, to no effect.
From reading through the error logs, it looks as if there is an access violation.
Here are a few of the crash reports:
bp-b8554a94-5053-4ba4-8944-cf8152141023
bp-bd9e37c9-0da6-4a44-830e-9f1fa2141023
bp-34a9e95f-0c47-4edc-8df1-2f0f42141023
Any help would be appreciated.

hello, probably that's an issue with hardware acceleration - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]].
or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode '''by pressing the shift key while the application is launching''' & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).

Why does Firefox continually close itself without warning, but reopen prior tabs, without an error message or crash report?

For the past couple weeks Firefox has been randomly closing itself, without warning. I will be on another program on my laptop and Firefox will shut down. But, when I reopen it, all my tabs will restore as if nothing happened, and there is rarely a recovery error alert. I also do not receive crash reports for this phenomenon. Everything about the browser seems to be working fine as usual otherwise.

I'm sorry but I think you didn't get the problem right. Firefox just unexpectedly closes. It does not crash. There are no crash reports.

Why does Firefox 29.x crashes every time I click a download file link?

Immediately after automatically updated to Firefox 29.0 every single time I click a link to download any file, Firefox crashes. It also crashes when using cPanel (cPanel sometimes opens windows in a frame, or at least that's how in appears). Please see the most recent crash report below:
bp-72a0abfb-2dfb-419d-85e8-c260c2140508
bp-116890c7-2849-4ffd-aa1c-629562140508
I tried the following, which did not help:
* Reset the profile
* Turn off hardware acceleration
* Remove and download list (downloads sqlite)
I sure would appreciate any help.
Thank you!

THANK YOU to [https://support.mozilla.org/en-US/user/114651 Moses] and [https://support.mozilla.org/en-US/user/287 cor-el] , you helped very much in pointing me the right way in terms of the thought process to get this fixed. I also appreciate your time and for providing valid and useful input!

Why does Firefox continue to state that the Java Deployment Toolkit is known to be vulnerable.

The original issue with Java has been fixed yet FF continues to state the same warning which must be confusing at least and a road block for others at worst?
There's a thread
https://bugzilla.mozilla.org/show_bug.cgi?id=636633
that 'discusses' this and the person Anthony Hughes, QA Mentor (:ashughes)
has said that the issue should be posted here (don't know why he wouldn't do that himself, seems very unhelpful as a 'Mentor').
So, I'm posting a question, which is really a request that the Devs remove this warning.
It has nothing to do with my OS and also doesn't need me to Allow you to install something to gather information, just install Java and check the Plugins...

Obviously the responder didn't check anything assuming that the responder had Java installed.
If Java was NOT installed on the responders system, then the responder didn't bother to check 'what you get' when running FF in Safe Mode....
When running FF in Safe Mode you get NOTHING in the menu bar and therefore you can't check Addons>Plugins to see if the warning exists.
If the responder had read the thread in Bugzilla@Mozilla the responder would have seen that the warning was added by the FF Support Team, not an Addon.
I suggest that someone read the other thread, possibly contact 'Hughes', install Java and actually look at the problem rather than providing useless answers to valid questions.
And the little checkbox indicating that I'm providing the requested information has been left as 'ticked' because the above response fits that criteria - Was this Useful? - No it wasn't.

Why does Firefox freeze and/crash shortly after I install "updates"?

Recently, after I have installed a newer version of Firefox, or updates you have provided my system freezes, won't open sites I access. This also affects my e-mail accounts!
It's almost enough to make me reluctantly revert to Ineternet Explorer.'''bold text'''

Does it help if you disable the plugin-container process?
See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Why does Firefox for Android crash when I try to play any media or plugin content?

I have had this device ASUS MEMO Pad for 6 months and Firefox for Android has never been able to play any media or plugin content without crashing. I have tried playing flash with the appropriate flash plugin installed and without and it crashes every time (it should not crash even without the plugin - it should handle it).
Even HTML5 video and mp3 audio will cause a crash every time (with tap to play enabled or disabled).

Last 5 crash IDs:
bp-43cc9bd8-40cb-4642-a3d5-d23992140505
bp-0e60a038-178e-45ee-9e83-208622140504
bp-f379a4d0-6c93-4a7c-8e90-5617d2140504
bp-57406860-9003-48cf-aae9-c2ae52140504
bp-e8346466-5e87-4028-b986-e60e02140430

HT201398 Why does iBooks continue to crash upon opening the app?

iBooks will not open. I can not delete the app because it was already downloaded on my iPad. When I try to open the app, a white screen pulls up; it ends up crashing, thus returning to the home screen. I have tried to clear the history and reset the iPad, but iBooks continues to fail to open. My software is thus far up to date (iOS 8.1.1). My textbooks are on there, so I would appreciate any suggestions as to how to get the app to open and work.

I sent a detailed note to Apple, and have been contacted by one of their tech people. He gathered some data and escalated it to their engineers.
Separately, the iWork team saw these posts and reached out to me, asking for copies of my crash logs for the iPad. It was't easy, but their instructions showed me how to make copies of them, and I sent them to Apple.
Hopefully, this will help. They obviously do recognize that there is an iBooks problem.

Why does Firefox keep randomly crashing?

For the past couple of days, Firefox will just randomly crash on me when I'm browsing the Internet. There doesn't seem to be any pattern to the crashes. It may happen if I'm on Facebook or watching a YouTube clip. It can happen if I've been on Firefox for 2 hours or 20 minutes, though lately they seem to be happening sooner. Sometimes I'll get the "Firefox has stopped working" dialogue box, but most of the times it just shows loads the Mozilla Crash Report. I was able to get problem details the last time I got the "stopped working" dialogue box:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 24.0.0.5001
Application Timestamp: 522fd29f
Fault Module Name: RPCRT4.dll
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c0020043
Exception Offset: 0005cf69
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f69e
Additional Information 2: f69e60c920b901ae1c3125ca811aee8f
Additional Information 3: f69e
Additional Information 4: f69e60c920b901ae1c3125ca811aee8f
Unfortunately, I don't really know how to read that information and I don't actually know if it is useful. It's all very frustrating because there doesn't seem to be any reason for these crashes. They just happen. Any help in fixing this problem would be greatly appreciated.

I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.

Why does Firefox continue to block all popups even tho I disabled popups?

Even though I have disabled FireFox pop-up blocker in Tools, Options, content FireFox blocks EVERY pop-up or site redirect.
The only other thing is that quit often I get an error message when I try to open FireFox. It works properly the second or third time.
Also blocks site when a site redirects to another site.

Do you have a firewall or other security software that can block pop-ups?
See: [http://kb.mozillazine.org/Menu_differences Tools > Options] > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
* [[Options window - Advanced panel#General_tab]]
See also: http://kb.mozillazine.org/accessibility.blockautorefresh

Why does firefox continue to run after closing it?

I close out of an internet site and then go to another link and I get the box that says "Firefox is still running," I wait and try again and it still tells me this.I try several times,I then reboot and start over.How do I stop this?

Probably a problematic extension can cause the problem, see : [https://support.mozilla.org/en-US/kb/Firefox-hangs#w_firefox-hangs-when-you-quit-it Firefox hangs when you quit it]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Why does firefox crash everytime I use it

Every time I use firefox regardless of what site Im on, it crashes every single time, I do not understand why. I have automatic updates on my computer that update once a week. I had no problems what so ever until Tuesday July 11th, after my computer updated, now I cannot use firefox for any thing. Can you please help, this is very aggravating?

EVERYONE 
Please start your own thread if you have a crash.
# Use this [https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/search?search=Why+does+Firefox+Crash+everytime+I+open+multiple+tabs%3F+%28%2Fquestions%2F968746%29#summarize-question special link] if it is only after multiple tabs are opened. (Look at the related questions some may well have solutions that work for you)
#* otherwise use this quick and direct [https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Crashes+Firefox+24+%28%2Fquestions%2F968746%29&step=aaq-question link]
#Please try to post from Firefox (Obviously that may not be possible if it crashes on startup)
# Follow the prompts to provide troubleshooting information whilst you post your question.
# Include a couple of Crash IDs You will need to navigate to''about:crashes'' and look for ID s begim=nningwith '''bp-''' see [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]
# Try Firefox in Firefox's safemode
#* see [[Troubleshoot Firefox issues using Safe Mode]]
#* does that help ?
#* If you crash in safe mode please include the crash IDs from a safemode crash
#If you have already posted in this thread, or have crashes after a opening multiple tabs you may wish to post back to confirm you have started a thread so others may see your progress.
ANYONE WITH NORTON SOFTWARE
Someone has already mentioned Norton in this thread. Please note there is a known issue with some Norton software sometimes implicated in Firefox 24 crashes. Norton themselves are asking for more information.
* Please see https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-still-crashes-when-the-NIS-toolbar-is-enabled/td-p/1023987
* Note Norton forum has Mixed content, you will need to disable Firefox protection when a shield appears in the location bar or you will not see the correct forum navigation. I am sure Norton are aware of this.

Why does firefox 7 crashes the system if Quadro NVS 135M graphics driver is installed?

Why does firefox 7 crashes the system with a Quadro NVS 135M graphics cards installed?
It happens immediately after opening Firefox on a two screen system. You get a message saying the Graphics Driver stopped responding, but that it managed to recover, but after a while the system freezes completely. You can't even CTRL+ALT+DEL.

I get this too on with my nVidia GTX460 card. In my case the screen goes black. It happens once every few days, and for a while I could not figure out why. I was forcing a shutdown to get the screen back.
But I put the computer to sleep and woke it up, since that restarts the video, and this let me see what was wrong. The only error message is it reports that Firefox hung. There is nothing else in the Event logs.
I'm running Windows 7 with all the updates from Windows Update, and my video driver is 285.62, but his also happened with the 260.26 driver.
I imagine this is happening a lot, but people aren't able to isolate the cause.
I'm looking for a fix, not a bypass.

Why does Firefox have to make it so difficult to get answers--I am not going to be able to check the website to see what anyone might reply to my question on crashing?

I have no way of checking to see if anyone answers this. Why does Firefox have to make it so difficult?
What does this means: DLL C:\Program Files\Mozilla Firefox\MOZCRT19.dll is not a valid Windows image. Please check this against your installation diskette.
Suddenly all my tabs closed. Then Windows told me I had a gazillion infections. Then a tiny strip appeared saying it was Firefox and these little blocks started to fill up the little strip as if it were downloading something--there was no way to cancel this so I cut the power. Now when I try to use the Firefox icon, I get the message above.
Am I supposed to remove the old Firefox stuff and start from scratch? I am stuck using Internet Explorer.
I went to the Firefox website and tried to download it again, but McAffee jumped in and said there is something wrong with Firefox and I should register with them that I am downloading Firefox (I do not have McAffee). Then I got a security warning saying Firefox is not safe.
I am completely at a loss as to what to do next, since I don't understand any of this mumbojumbo.

Here's the story on one of your infections, namely JS:Redirector-EH[Trj]: http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Trojan%3aJS%2fRedirector.H
The main problem with malware is that it uses the installation to proliferate by contacting hostile servers to download more of the same rogue code.
Firefox doesn't have the option to "Run" a file. You can only "Save File" or "Cancel". If you downloaded it with IE8, then yes, you can run it, but that's not what I wanted you to do.
What you should do now is to disable System Restore. You can open System Properties by hitting the Windows logo key and Pause/Break key together. Then click the "System Restore" tab. Then checkmark the box which says "''Turn off System Restore on all drives''". Reboot to clear its contents. System Restore unfortunately makes a backup of all executables which includes viruses so that when you reboot without deleting them first, System Restore reinstates them again.
After you complete that step, run Avast and Malwarebytes again to make sure the system is clean.
Then go to the Windows Update site (link on your start menu) and install the missing patches which enabled your machine to become infected in the first place.
Once the system is clean, repeat step one to download Firefox again, but please do not run the file. If you don't see the option to "Save File", cancel the download, but it should be there. You can use this direct download link to download FF4.0.1 [http://www.mozilla.com/products/download.html?product=firefox-4.0.1&os=win&lang=en-US Download Firefox 4.0.1]
Run the file after you download it to the desktop.

Why does Firefox continue to crash?

Similar Messages

Maybe you are looking for