Why does Flash Player prompt me to install an incompatible version on Mac?

Users of OS X 10.5 and 10.4 have noticed that with the release of Flash Player 11, the auto update mechanism will prompt them that an update is available. While this is typically normal behavior when an update occurs, in this case Flash Player 11 does not support 10.4 and 10.5. So, why is the updater telling them to update?
Unfortunately, our current auto update mechanism isn't able to determine if a new update is compatible with the current OS version. We are aware that this isn't optimal, but we did add in logic to help minimize the noise. Here's what will happen.
A user of an unsupported OS will get a notification that a new update is available
They'll download the update and attempt to install
The installer will notice that the OS is not supported and will:
Alert the user with an error telling them that the OS is unsupported
Set a flag telling the update mechanism to stop checking for future updates
So while you'll get one update notification, once the installer tells the auto update mechanism to stop you shouldn't see any more.

Can you post a screenshot of such an update notice?

Similar Messages

Why does Flash Player keep instisting I install?

Even after I've installed multiple times -- deleting my "old" version first, and reinstalling.
I've even checked my Win32 folder, and indeed Adobe Flash is installed!
But I keep getting messaged to "install the latest version of Flash" -- or suffer the consequences!
There is now an ugly pop-up that accompanies this advice.
What is the deal?
In browsing around this Forum, I see multiple people have had this issue (with no completely satisfactory solution offered. However, one line of advice did suggest checking for the latest/greatest version of Javascript for a proper installation of Flash, so I'll try that.)
It doesn't seem unreasonable to expect that Adobe engineers are sophisticated enough to allo for a specific instructions as to WHAT the problem is, for each download. Seems most Microsoft issues have this sort of advice available, either through the company's knowledge base (usually by error #) or intelligent pop-ups.

Hi Pat,
Thanks for your ongoing assistance! I'm not sure of the Firefox plugin to which you're referring. Can you please be more specific?
I did try to find the reference to JS, and came up with this (I don't think it's exactly what I found the first time around, but seems close enough. http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html (the JS reference is second down).
My JS has been re-enabled, as I mentioned; I did that when I updated. (There WAS indeed some older security issue with JS that made its way through browserville. http://stackoverflow.com/questions/373818/whats-with-those-do-not-use-javascript-people. I didn't follow the specifics but there was a while where I had it disabled).
I'm noticing on the helpx link, above, that it also references something about ActiveX. I actually have no idea what ActiveX is or does, but I do know that when I initially switched to Firefox (from IE) it said there was an ActiveX conflict, and disabled some functions of ActiveX. I'm not sure if that was since resolved and the ActiveX re-enabled. I have done several MS auto-updates since then, and suspect it may have been re-enabled automatically.
Do you think ActiveX could have something to do with my problem?
I just remembered an rather intrusive message I keep getting while browsing Facebook with Firefox, so I logged on using IE8 and did NOT get the message. So my issue does seem specific to Firefox. (attaching a pic with the error message)

Why does flash player not work with facebook?

Why does flash player not work with fcebook? Whenever I wish to view a video, I get the message that i need to upgrade my flash player. Then no matter how often I download and install flash player I still get the message that I need to upgrade my flash player. When I go check which version I have, I always get the message that I have the most current one. I run Mozilla Firefox with Windows. I don't know anything else.
Message was edited by: khettich

This means you don't have the latest version installed. Update to 11.9.900.117, and Firefox will allow it: Flash Player Plug-in (All other browsers)

Why does Flash Player keep sending me notifications to update to the version I already have?

Why does Flash Player keep sending me notifications to update to the version I already have? The result is always an error message telling me that the version is already running. (Desktop Computer; Windows Vista OS; Firefox; Adobe Flash Version 11.8.800.94)

I don't know; can you post a screenshot of such a notification?
Did you update both ActiveX (for Internet Explorer) and plugin (for Firefox)?

Flash Player ask me to install the last version many times

Why Flash Player ask me to install last version many times on IE 9, while last version (11.5.502.146) is already intalled on my Windows 7 (Service Pack 1) 64 bits. Even if I do it the message don't stop.

I'd like to see this occur if this is still happening. If you're up for it, send me an email ([email protected]) and we can setup a time to do a desktop sharing session.
Thanks,
Chris

Why does Flash Player install McAfee software?

I installed today Flash on my Windows PC. I opened the installer, chose "Notify me of all updates" and pressed install. The following progress bar showed not only the progress of the Flash installation but also the progress of some McAfee software installation. I couldn't reject it in an way. I had to uninstall it once it finished.
So my question is clear: Why? I don't want McAfee, I should be able to tell the installer "don't install McAfee". What if I had a limited broadband connection (3G, for example)? What if McAfee broke my antivirus installation? Is Adobe or McAfee going to be responsible if anything goes bad because of that bundle installation?
This is terrible user experience. The only thing you've achieved is my bad impression of both business, so I'll purchase/download as little as I can of any of you.
Congratulations.

It's in one or more of the update links. It's been reported, but there isn't a big priority to change it.
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
Those are FULL installers with nothing bundled.
Bookmark them, because when the version changes, the link stays the same.

Why does flash player keep sending update requests when I have already installed latest version?

Flash player keeps sending update requests and when I try to install it tells me I need to close internet explorer when it isn't open. How do I make it stop?

Right click ANY flash content and choose "Global Settings" Under Advanced, you can check the version and set updating preferences.

Satellite C850 - Why does Flash Player give me choppy videos?

Hi, I have the Satellite C850-1MD, PSCBWE, Windows 8.1 64-bit.
I have two problems.
A. When I use Flash Player for streaming videos it gives me choppy playback. It *doesn't matter* if I use lower quality videos because it chops even though I use the lowest quality on sites like Youtube.
B. If I use Silverlight it streams nicely up to 2 mbit/s but if i raise it to 3 mbit/s the playback gets choppy both with sound and graphics.
Is it my broadband connection lacking capacity?
No.
I also have an old stationary AMD Dual Core with Nvidia 8400 GS and the same conncetion: it streams videos in Silverlight with 3 mbit/s flawlessly.
I've tried with IE 11, Chrome and Firefox. I've cleared the cache. I've turned off and on hardware acceleration, but with the same results.
When i search for the latest drivers for my Toshiba I'm getting confused because I get several options both for sound and graphics card. How can I find out which driver versions I should have installed?
Do you have any other solutions?
/henrik

> A. When I use Flash Player for streaming videos it gives me choppy playback. It doesn't matter if I use lower quality videos because it chops even though I use the lowest quality on sites like Youtube.
This is mostly related to slow data streaming.
You said its not related to your broadband connection. Well, it must not be an issue with your broadband connection but Im thinking about server load.
> When i search for the latest drivers for my Toshiba I'm getting confused because I get several options both for sound and graphics card. How can I find out which driver versions I should have installed?
You can find your devices in device manger.
The device manager provides you info about all devices which are built in the notebook.
But honestly dude, Im sure its not a driver problem.
By the way: the notebook specifications say that the notebook supports Intel HD Graphics 3000
The Intel HD GPU is an internal graphic card which does not provide a lot graphic performance. Nevertheless it should be good enough for video streaming. However, you could check the Intel HD media control panel to improve Intel HD GPU performance

Why does Flash Player Update ask for update preferences if it has no intention of retaining them?

I find it completely maddening that Flash Player Update asks me for my update preferences every time I update it. Retain my preferences if you're going to ask for them. Furthermore, I'm never going to install Mcafee, please provide me a way to disagree with their terms of service so you don't have to ask anymore.
Thanks!

I also find this issue deeply frustrating. Every time Flash Player installs it asks again, and every time it's reset the option back to "Allow Adobe to install updates". Unless I'm mistaken, the only people who see this window are those who selected the "Notify me" option previously, so there's absolutely no reason why it should be reset every time.
Except that I assume the reason is because Adobe wants to trick those people who simply click-through into choosing the "Allow" option. I can understand the security motivation for persuading people to have updates installed automatically, but for anyone making an active choice to have notifications, it's actually very annoying, especially when it must have been a conscious policy decision by Adobe.
I've opened a feature request/bug on this as suggested: https://bugbase.adobe.com/index.cfm?event=bug&id=3485588
Here's a screenshot of the offending window for reference:

Why does Flash player not work on samsung galaxy tablets?

Hello, I am wondering why they do not have flash player for samsung galaxy tab 3? I just recently got the 8.0 sized one and it has great features,but no flash player? To have an up to date electronic device,and older electronic devices carry it,but you won't put it on new devices? Is there a way to get it to work or download it? It has stopped me from viewing many different things on my tablet unfortunately and this may cause me to return it.

Android dropped all support for Flash last year (June 2012).
Going back to 2006, when Apple released the first iPhone and iOS 1, Steve Jobs was insistent that it be made incompatible with Flash Player because (in his words) playing Flash content is processor consumptive and kills batteries, and well as shortening battery life in mobile devices. Android came along a little while later, but their reason for droppiong Flash last year was the same.
Adobe continued developing "security updates" for the Flash Player that worked with older versions of Android, but even that ended in September of this year. Adobe will not continue development of a product for an incompatible format.
Android recommends either "Dolphin" or "Puffin" browser from the GooglePlay store (both are free). They use "server side" technology to play Flash content without taxing your tablet or phone's processor.

Why Does Flash Player Use So Much Memory In Lion?

Forgive me if this has been asked, elsewhere. I have an issue I have been seeing since upgrading to Lion (10.7.3) and the latest version of Safari (5.1.3, I believe?). When browsing the web for a while (particularly, Flash heavy sites, I have noticed my computer's temperature getting hot and more beach balling starting to occur. The first time this happened, I opened Activity Monitor and noticed that Flash Player was using, almost, 900 MB of RAM (and I had less than 100 MB available). Other than Safari, I only had a couple of other applications open, neither of which were memory intensive. Quitting Safari gave me back a huge amount of memory, my temperatures, quickly, dropped back down to reasonable levels, and the performance lag went away. Anyone know why this is happening in Lion? I never saw this kind of memory hogging under Snow Leopard. Is Flash Player this much of a nuisance under, either, Firefox or Chrome? Is there anything I can do to alleviate this?
I have a 2010 MacBook Pro, 2.53 GHz, i5 with 4 GB of RAM.
Thanks.

Clear your History and Cache more often.

Why does flash player immediately stop working when i open my browser?

Hello,
I tell you i really hope someone can help me, because im seriously getting fed up. Im running on Windows 8 OS and using an updated version of firefox with flash player version 11.8. Recently i had to replace my harddrive for my laptop and ever since relplaceing and even a little before i have been haveing major problems while playing video in firefox. Upon loading firefox, flash player stops working and immediately gives an error message, slowing the loading process considerably. Furthermore, while watching live video feeds, the video freezes constantly and even knocks me off my internet connection to where i have to run a troubleshooter to get back online. I have tried everything and still cannot fix this issue. Please help me. If you have any idea at all please reply here or you can even contact me by email: [email protected] Im desperate because i use this laptop to watch video of my classes. Thank you.
Peter Thebeau

My WIn7 machine did this all the time on YouTube. I uninstalled BOTH Flash Player and Shockwave. Then I reinstalled Shockwave first, followed by Flash Player. I haven't seen a crash since.

Why does it takes so long to install/uninstall CS3 versions?

Hi, i'd like to know why since CS3 releases, not only with
dreamweaver, the install/uninstall process take an eternity!,
before you ask: now i'm in a brand new laptop dual core 2.5 with
6mb of cache, 3 gig ram, xp, all clean all tweaking as always and
no background programs running.
an eternity is about more than an hour. but if a install any
cs2 versions the install process concludes in less than 2
minutes....
so:
why takes so long? what is the installer/uninstaller doing?
thanks a lot :)

From my notes:
CS3
WinXP Pro
P4 3.06ghz
2GB
24 minutes to install
Win Vista Business
Core2 Duo 6400
4GB
22 minutes to install
(Same machines)
CS4
WinXP Pro
P4 3.06ghz
2GB
26 minutes to install.
Win Vista Business
Core2 Duo 6400
4GB
20 minutes to install
If you save posts to certain private newsgroups, you should
find my time
trials in full context.
In comparison, on the Vista machine, MS Office 2007 takes 8
minutes to
install. Camtasia Studio, 45 seconds.
Al Sparber - PVII
http://www.projectseven.com
The Finest Dreamweaver Menus | Galleries | Widgets
http://www.projectseven.com/go/pop
The Ultimate DW Menu System
"Murray *ACE*" <[email protected]> wrote
in message
news:gj5v8o$nl4$[email protected]..
> It has been as much as 5-10 times faster for me. Don't
know why we are
> seeing such different results....
>
> --
> Murray --- ICQ 71997575
> Adobe Community Expert
> (If you *MUST* email me, don't LAUGH when you do so!)
> ==================
>
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
>
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
> ==================
>
>
> "Al Sparber - PVII" <[email protected]>
wrote in message
> news:gj5r7g$j18$[email protected]..
>> "Murray *ACE*"
<[email protected]> wrote in message
>> news:gj59q7$sgr$[email protected]..
>>> Certainly have.... It's much faster.
>>
>> I have installed it on 6 systems. Based on records I
kept in prior betas,
>> installation was slower on 4 of the systems and just
marginally faster on
>> 2. But we're talking in degrees of slowness so it's
academic.
>

Why does Flash Player install for Mac OSX 10.8 ask to quit DashboardClient?

I don't believe there is a way to just shutdown the Dashboard Client by itself. The install will not allow me to go any further.

I managed to finally find a pretty easy solution and to save typing time, it's in this thread already --> http://forums.adobe.com/message/5242491#5242491

Why does Flash Player try to load every time I open a link

Every time I open a new link Flashplayer fails to load, I don't know why it's loading anyway. Maybe for the ads About.com puts on top that I don't want and can't get rid of. I get an error screen and have to close Flashplayer. So who cares except it's a pain in the neck. Why? I am legally blind and this is hard to read
''(case flipped to undo accidental caps lock - c)''

Do a malware check with several malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Why does Flash Player prompt me to install an incompatible version on Mac?

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