Why does Illustrator CC crash on start up on the PC?

Question

As above, every time I start Illustrator CC it loads then crashes immediately. How do I fix this?

Answer 1

Please follow these steps:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with us a dropbox link on [email protected]
Please also mention the thread link when sending the dropbox link.
Regards,
Dhirendra