Why does Illustrator on Windows 7, 64bit, take 30seconds+ to save a simple image?

This question is for Adobe Customer Service, thanks. 
Why does Illustrator on Windows 7, 64bit, take 30seconds+ to save a simple image comprising of two rectangles only (screen shot below)?  I set up a document like this to test the speed, since I've been having trouble saving all documents - they hang, sometimes with the 'this program is not responding' message.   Switching to CC is not an option.
If it helps, I can come down to the Adobe San Francisco office with my computer.  I've spent a long time trying to resolve this without success.
Btw, Photoshop CS6 saves fine.
Thanks again.

knot,
Customer Care is over there:
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
Sometimes staff appear here.
We are just the natives.
Can you create artwork without delays?
Is there a printer (driver) set up?
Are you saving to own harddisk (recommended) or somewhere else?

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