Why does it say chat is available 24/7 but then tell me chat is closed when I try to launch it? I am a Creative Cloud Team member.

What are my other support options at 4:15pm PST on a Sunday?

Thanks, Ned. It's a licensing question. A support rep told me in a chat on Friday that I could add/remove licenses at will on a monthly basis as long as I maintain the primary license for the annual team contract. I just wanted to confirm this.
I have a freelancer helping me on a project for a couple of weeks. I want to add him to my team license and pay for the additional license for the month. But at the end, can I turn that license off after a month and go back to my previous monthly. Or am I stuck with an unused license?
The FAQs aren't real clear. It looks like you can cancel a license with a fee. But it doesn't say how much that fee is. But the chat rep told me I could cancel anytime. So I'm confused.
My freelancer starts in the morning so I just wanted to get this sorted out.

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Why does it say chat is available 24/7 but then tell me chat is closed when I try to launch it? I am a Creative Cloud Team member.

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