Why does it say INVALID SERIAL NUMBER!!!

I should be able to download photoshop elements to any computer, and it saying invalid serial number.... and i also payed the $79 for the premium edition, and my laptop crashed a whike back can i still get these benefits????

  Speak with Adobe support to get the program deactivated from your old machine.
 

Similar Messages

  • Acrobat 8 - switch hw and os from win xp to win 8.1 - installation says 'invalid serial number' - although I am very sure, it is :o)

    Hi folks,
    I am switching from my former pc (win XP) to a new one (Win 8.1).
    As I wanted to move my acrobat 8 installation to the new computer, I did the following right now:
    - I deactivated the license (from within acrobat 8) on the old computer
    - I uninstalled acrobat 8 on the old computer and restarted it
    - I downloaded acrobat 8 from the adobe website on the new computer
    - I startet the installation, which asks for the serial number
    - I logged in to my acrobat-account and found my serialnumber there
    - I checked this serial number with my paper-copies and invoice (bought ion 2007): it's allright
    - I typed in the serialnumber / I copied it in from the account / I copied it from the email I recieved in 2007 / I checked it twice and more:
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    What is going wrong or am I doing wrong?
    thanx for your help

    Hi crunchycrisp,
    First of all i wont suggest you to install Acrobat 8 on windows 8. This version of application has never been tested on Windows 8.
    You may upgrade to the latest version of Acrobat.
    ~ Ajlan Huda

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • When i install adobe acrobat 7.0 with the CD, i have to put the serial number. Then he says 'invalid serial number' My info from CD= ser nr 54016802TR

    When i install adobe acrobat 7.0 with the CD, i have to put the serial number. Then he says 'invalid serial number' My info from CD= ser nr 54016802TR

    Find your serial number quickly

  • Says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

    says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

    I think that you'll need to get in touch with support to sort this out.
    But you could check your order to see if you ordered and upgrade or a new purchase. The serial numbers for upgrade are different, and require the earlier version on your computer ( or its serial number instead).
    If you've oredered an upgrade, check that you're entering the correct serial number. You'll probably be prompted to enter both: once for qualifying product and once for the new upgrade.
    Let us know if this was the issue. If not, I suggest that you get in touch with Adobe Support.

  • Why does it say "verifying phone number" in settings under iMessage? It worked properly in past.

    Why does it say "verifying phone number" in settings under iMessage? It worked properly in past.

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  • Trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    Thank you guys for the quick answer! Muche appreciated
    I've tried all suggested solutions, but no luck :-(
    - tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
    also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
    Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation.  All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system.  Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog,  the Server Manager management tool, or the dism.exe command line tool.  For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
    http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
    > is not for 2012 R2.
    For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
    "SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
     I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

  • HT3702 Why does it say invalid security code when I'm prompted to sign in?

    Why does it say invalid security code when I'm prompted to sign in. I have intered my security code from my credit card several times. It will not allow me to use the app store, even for free purchases.

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

    i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

    HI thomascannonjr,
    Please tell us if you are installing on Windows or Mac.
    Do you have any other Adobe Product installed on the system?
    Did you download Photoshop elements from this link:
    Download Photoshop Elements products | 9, 8, 7
    Regards,
    Sandeep

  • CS2 Installs successfully on Windows 7 but says invalid Serial Number

    Hi all,
    I just bought a new Dell with Windows 7.  When I installed the CS2 Premium software, it accepted my serial number and it also activated the software successfully at the end of installation.  When I check my online Adobe account, it shows the activation.  It's only when I actually go to use the apps that I get the message that it thinks I have no or an invalid serial number.  I'm wondering if Windows 7 is storing the info in a different place or format.  Anyone have any suggestions?  Adobe no longer supports CS2 and definitely not for Windows 7.
    Thanks for your help,
    Scott

    I had same problem. Adobe support (tech support and customer service) are no help. Try this. Deactivate and uninstall the program on your new Windows 7 pc. Then create a new folder on hard drive called " Program Files CS2" or any other name. Do not use the "Program Files" or "Program Files  (x86) " folder and do not create a folder with () brackets in the folder name.
    After installation, program should come up and not even ask you to "Personalize" it with your name and serial number. 

  • Anybody know why it keeps saying my serial number is invalid?

    I've installed the program successfully but now when I enter the serial number, it keeps saying it's invalid. The program was a gift for christmas in an unopened box so I don't understand why there would be a problem.

    Beings you opened the box the retailer may not allow you to return it or exchange it.  If not you could buy Lightroom 3 here and the cost of  Lr3 and the Lr5 upgrade would be close to the Lr5 full version.  Hope it all works out.
    Amazon.com: Adobe Photoshop Lightroom 3 [OLD VERSION]

  • Photo shop 9 Elements re-downloading into new computer says invalid serial number when I put it in. got serial number from adobe account, what to do to fix?

    Need help with installing photo shop 9. I bought a new computer and want to continue using my program, went to site downloaded program and got my serial number from my account but it keeps saying it is invalid what do I have to do?

    Did you deactivate on the old computer?
    If not, and you can't, you may need to contact Adobe:
    Google

  • I have purchased cs6 but says invalid serial number when asked to enter

    I bought a hard copy of cs6 but dont have a dvd drive on my macbookpro. So when I go to install the trial version and enter a valid serial number, it says that it is invalid? What do I have to do to install this photoshop!!!

    It is perfectly fine to download the trial versiona nd then enter the serial number from the purchased box. The Serial number will be written on the back of the disc case. See http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    Is your purchase a direct purchase from adobe.com, or did you buy through a reseller?
    Is the boxedpfroduct you purchased, for Mac or Windows. It'l be mentioned on the box, disc, and the order.
    Also, is this a fresh purchase or are you upgrading from a previous version? If you're upgrading, then the installer will also prompt you to enter the serial number for the qualifying version.
    Please provide some more details and then folks can have enough information to help you.

  • Why is it saying my serial number is not valid

    I entered my serial number for photoshop elements 13 and it is saying that it is not valid but i got it right off the email. 

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Trying to re-install my Creative Suite 5.5 and entered my serial number from Adobe account and it says invalid serial number for product, explain?

    Why?

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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