Why does it take 5 to 7 days to upgrade my account

Why does it take Telstra 5 to 7 days to upgrade a new mobile number to My Account It's been 2 Weeks since Activation and contacting Telstra to be told 5 to 7 days to fix and still waiting to be upgrades When I go into my Account and try to add Mobile myself does say already linked Iknow I can use other ways to check funds and recharge but like to use the online and have all My Account Linked as it is easier to check and use Thanks for any answers????

Hi Shooter, certainly shouldn't be like that. Obviously here on a public forum your peronal account bdetails aren't available so I'd suggest to get to the bottom of this problem, try the accounts live chat. They can take a look and dig into your account and get this sorted for you: https://livechat.telstra.com/TCOM:ContactUs:Manage

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Bessny wrote:
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Why does it take 5 to 7 days to upgrade my account

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