Why does iTunes 9.0.0.70 fail to uninstall?
Repro steps below. I've done many upgrades of iTunes without a problem. Why am I getting this error, especially when iTunes.msi exists at the path in the 'Use source:' drop down? I also tried via upgrading with the latest iTunes, same thing.
//repro
1) Logon as Administrator
2) Install iTunes 9.0.0.70 on Windows XP
3) Open Add/Remove Programs
4) Press Remove button for iTunes program
5) Press Yes to confirm uninstall
6) Uninstall initiates, then throws the following message:
Windows Installer
The feature you are trying use is on a
network resource that is unavailable.
Click OK to try again, or enter an alternate path to a
folder containing the installation package 'iTunes.msi'
in the box below.
Use source:
c:\documents and settings\administrator\local settings\application data\apple\apple software update\
The feature you are trying use is on a
network resource that is unavailable.
Click OK to try again, or enter an alternate path to a
folder containing the installation package 'iTunes.msi'
in the box below.
That one typically indicates that the iTunes.msi is damaged. That contains the database of what files/registry-entries/whatnot that your Windows installer requires in order to uninstall your existing version of iTunes, so the uninstall can't go ahead, and so your upgrade can't proceed. So we'll have to uninstall your iTunes by other means prior to being able to do this upgrade.
Download and install the Windows Installer CleanUp utility from Microsoft:
[Description of the Windows Installer CleanUp Utility|http://support.microsoft.com/kb/290301]
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any iTunes entries, and click "Remove".
Quit out of CleanUp and restart the PC. Now we'll remove any leftover itunes program files and folders.
Open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion.
Empty your Recycle Bin.
Now try another iTunes install. Does it go through properly this time?
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