Why does iTunes Match keep getting stuck on Step 1?

I realise there are already countless threads on here from people with the same problem but none of them seem to be able to help me. I've recently renewed my iTunes Match subscription after many months but it keeps getting stuck nearly halfway through Step 1. The bar gets so far and then stops for ages.
I've tried all sorts of things: Stopping and starting the match, deleting my iTunes Library.itl file (which just creates even more problems with my library, so I have to put it back to normal with a backup), signing in and out of iTunes Store, closing and reopening iTunes, restarting my PC, deleting duplicates etc. None of them is solving the problem.
In case it's relevant, I've got Windows 8 on my laptop and my iTunes library is based on an external hard-drive I've got connected to the laptop by USB.
If there is any definitive answer to solving this problem, can someone please help me ASAP?

i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx

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Itunes Match has been stuck on step 1 for a few days.

Itunes Match has been stuck on step 1 for a few days. I have tried to stopping it and restarting it and the same thing happens. I'm using the most recent version of Itunes. What do I do?

i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx

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EtreCheck version: 1.9.13 (49)
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Why does iTunes Match download songs that I skip?

I haven't seen this question posted yet, but feel free to direct me to any pertinent posts.
I've been using iTunes Match for the last couple days, and all in all I really enjoy the service. There is one issue that I've yet to see addressed on these boards yet though; why is iTunes Match downloading songs that I skip? I listen to all my music in random, so occasionally there will be a song I just don't want to hear at the moment. I assumed that if I don't listen to a song completely that it would not be downloaded to my device. Not true apparently. I was able to use about half a gig of data in a few hours just by skipping songs. Every song that was skipped, even if I didn't hear a single second of it, was downloaded (at an average size of 5-8 MB). I sincerely hope this is just a bug and not a 'feature'.
Any insight on this would be appreciated.

I have noticed this too. I filled up my phone VERY fast yesterday.
and deleting is not easy, lots of left swipe DELETE action, took a while.

My syncing my iphone to itunes, it constantly gets stuck on step 2 of 8, backing up. I can't get any further to sync any further data. Can anyone help please?

I need someone to help as i cannot sync any music or get my audio message off my phone. How do I get passed step 2 of syncing???

If it's getting stuck in step 2 it probably means the previous backup is corrupt someway. I would remove the last backup (copy it to another location for safe keeping) and then try to backup again manually.
If you tell me what kind of computer you have I can give further instructions for moving your backup to a different location.
What happens if you cancel the sync and do a manual backup?
right click on the device in the left-hand column of itunes, and select backup from the menu that appears.

Why does itunes match get stuck on the 2nd step and then cause itunes to crash?

hello. I have been having an odd and annoying problem with itunes match for the past few months. Everytime I launch itunes, match comes on and starts working but then crashes in the second step. It says that it is matching my songs with the songs in the itunes store and when it gets to about 4500 out of 4600, it stops and then a pop up comes up that says itunes has stop working and it needs to close. In addition, i just tried to add some new music to my library and it's cloud status is "waiting" and will not change. Oddly, A few of the songs did load (only 7 out of 48). I have tried restarting the computer and updating match in the itunes store. I even uninstalled itunes and redownloaded it. This is getting rather frustrating and help would be very much appreciated. Thanks

YES.
I posted a question about this in another thread and it got no responses.
It's not the internet connection.
I also have an iPhone 4. My Match library is quite large.
When it gets hung up like this, you can look at the download status in the iTunes Store app and it will show "Processing..." as the status on those stuck files. The others just sit and wait.
If you delete the stuck downloads, it won't successfully download those files (not for me at least) unless you restart your phone.
I don't have the answer, unfortunately.

Why does my music keep getting deleted from my iphone while using itunes match?

Ever since i started itunes match, gradually my local music on my iphone has been removing itself to be replaced with the icloud symbol. All the music is still there but it's removed locally. Today all my music was suddenly removed requiring me to re-add all my music by clicking every icloud symbol individually and it is driving me absolutely mad! What am I doing wrong?!

Does the same thing happen if you use another set of headphones?
If it does, there might be something in the headphone jack like lint, dirt, or something else. You might be able to get it out by connecting the headphones 5-10x or spraying compressed air into the jack.
If it doesn't you might need to get those headphones replaced.

Why does iTunes match start over and over and over throughout a day?

iTunes Match not only restarts and re-does its magic from the ground up after "completing" its tasks Every Single Time I Open iTunes, but when it chooses to start it all over again, it redirects the dominant window to itself. In other words, when iTunes Match decides to start up YET AGAIN, it pulls me from whatever view of iTunes I may be looking at and features itself, announcing to me and the world that it has opted to begin analyzing my library yet one more time. Oh yes, iTunes Match, good for you, and thanks - however, I cannot get back to whatever view or organization I was just working in (say under the heading "Songs") because my iTunes program isn't equipped to get me back to where it just Yanked Me From For No Good Reason.
I am a lifelong Mac user and Mac afficionado who is trying to keep the faith using a Late 2010 15" MacBook Pro, but ever since I decided to go all-in on the service formerly known as MobileMe it seems my Mac experience has been degrading progressively. iTunes Match, with it's constant re-starts, interrupted playback, inexplicably greyed-out and unplayable tracks and flat-out crashes, is nothing like what my Mac experience used to be. It's disappointing, and it's no advertisement for iTunes Radio.
Currently considering whether to re-up iTunes Match or simply use a hard drive and forget about it for good.

Hi Jim, thanks for the response. In answer to your questions,
- I do not sign out of Match prior to closing iTunes
- The Match process seems to be ongoing at intervals throughout the given day and while it's not in the "background" as I wish it was, I try not to pay attention to what it's doing. Therefore I would need to guess that there are many, many times I close iTunes when the "current" Match process is underway and not complete.
- Yes, thanks for asking about the "Waiting" tracks. Yes, there are many and they remain as "Waiting" even after Match tells me its work here is through.
- My internet connection varies, currently 7.59 down / 22.81 up.

Why does itunes match delete all songs from my iPhone leaving me music less in the mountains! :(

i went through a drive through the mountains recently needless to say with out radio, only sourse of music... my precious iphone. well aparently after i had subscribed to itunes match it felt the need to go behind my back and delete all the songs i had previously on my phone! *** apple? i had to do an emergency pull over and yank out my macbook and when i pluged it in sure as could be no music stored on the phone so i was apparently streaming music chewing up a huge chunk of my data in little over two hours!i had to shut off itunes match on the macbook and the iphone and sync again just to get some music!!!
There has to have a solution!! why did it do this? Did anybody else have similiar issues?

I have the same problem and I'm not sure this addresses it. I want to subscribe to iTunes match using my Mac; the intention being that I can then remove all the subset of my tunes from the ipad mini, and when travelling listen to music on the iPad mini via iTunes Match.
So the question still remains, does the music stored on my iPad mini get automatically removed when i subscribe to iTunes Match, or do I have to remove it??
Also, my iPad mini is showing that 1.8GB of storage is taken up by music at the moment, will all of this be freed if I subscribe to iTunes match and delete the music (irrespective of whether this is done manually or via an automatic delete).
Thank you

Why can't I play purchased movies on my Apple TV? And why does iTunes match not work on my Apple TV?

I have an Apple TV (early 2012) and bought some movies in the iTunes store. Now, Apple TV doesn't let me watch my purchased content. I very well can listen to music I have bought in the iTunes store and watch the purchased movies on my iphone 6 (running the latest iOS 8) and on my MacBook Air (running the latest version of Yosemite). I can also rent movies on Apple TV and watch them - no problem at all.
The other problem I have is that I activated iTunes Match on my Apple TV. But it doesn't work either. On my Mac and on my iphone - there's no problem. On Apple TV instead there is always appearing the message, that it will take a couple of minutes to setup iTunes Match on Apple TV. Well... that is too nice to be true! It takes hours and even after that it doesn't work at all.
I checked the forums and tried different things:
1. Updating my Apple TV's software to the latest release
2. Restoring all settings of my Apple TV and taking it offline (meaning: logging out of iTunes on Apple TV and taking it off power)
3. Restarting my modem and router after half a minute break and taking it off power.
4. Setting up Apple TV again and reconnecting it with iTunes and my WLAN-router.
5. I also wanted to Airplay the screen of my MAC or iphone to Apple TV -> doesn't work (even though I can watch the movies on this two devices without any problems). Other content can be airplayed to Apple TV without any problems as well.
-> Nothing seems to work!
When I tried to play the moves the following to messages appear:
1. iTunes is currently unavailable. Try again later. (But Apple TV recognizes how much of the movie has been watched already. It indicates that it is connecting and authorizing... and after that the message above appears). OR
2. Apple TV says that the movie will be ready to be watched in two hours from now... or that you have to chose a lower resolution, if you want to watch it any sooner.
Does anyone face the same difficulties? And of course: Does anyone know any cure and salvation for my Apple TV? ;-)
Thanks so much for your assistance!

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

Why does iTunes Match keep getting stuck on Step 1?

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