Why does itunes say my sim card is not supported?

i have an at&t iphone i just picked up from the apple store yesterday with original at&t sim card that was working until after i restored my phone. This is the 4th iphone this has happened to in the last month. i wanted to restore my iphone 4 to factory setting so i could set up as new iphone. i put a previous back up on it before. what is going on? a restore should not be rendering the sim reader in the phone useless. yesterday at&t tried 3 different sim cards and they did not work so apple replaced the phone. the third replacement this month. now ill have to take this new phone back. i even tried uninstalling itunes and reinstalling it. I have a macbook unibody (the last model before it was discontinued) running osx snow lepard

What is happening is that, as iPhone Warrior said, almost certainly your friend mistakenly purchased an iPhone that is locked to AT&T rather than an unlocked iPhone (which Apple only began selling a short time ago in the US) and then hacked the iPhone to bypass the carrier lock. When you updated iOS on the iPhone, that hack was removed and the iPhone then locked back to AT&T.
Restoring the iPhone will not fix this problem. Only the carrier could officially unlock the iPhone, and AT&T will not do so for any reason. The only way to use the iPhone again is to hack (jailbreak) it again, and we cannot discuss that in these forums.
Regards.

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I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now?

I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now? It worked fine before...

natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here.

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?

natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here.

It says my sim card is not supported but I don't think my Iphone4 is locked

It says my sim card is not supported when I put my tpg microsim in my iphone4, but I'm assured my iphone was not locked by the person I bought it from, who said they bought it from apple, and apple doesn't lock thier iphones

Casper,
Sounds like you got tricked by the person who assured you iPhone was bought from Apple.
Anyway, Hutchison Telecom owns the mobile carrier 3 and not Vodafone. If hutchison told you that only Apple can unlock your phone well that is incorrect, because my sister is with 3 and she had her iPhone unlocked by providing them the IMEI number, after a week or so she got an sms from them saying unlock is sucessful all she had to do was remove the 3 simcard and insert a different simcard and connect to itunes sync. If unlock is successful you should notice your new mobile carrier in iTunes summary, eject iphone power off and restart your iPhone.
I'm with O2 had mine unlocked just by filling in the unlock form provided by O2's website, 3 days later received text message that I can connect to iTunes and unlock, simple as that. Although I still have 14 months remaining on contract O2 provides this iPhone unlock service for free, but only Pay as Go customers need to pay £15.
Vodafone and 3 are quite doggy to customers and customer services is quite bad, every one has a different answer to unlocking iPhone either they say only Apple can unlock or you have to pay to get it unlocked. In your case try and find out which mobile carrier you are locked to, it can't be both Vodafone and 3. If it's Vodafone then you need to fill out a form on their site, takes about two weeks to get a reply and costs $25 / £15, (friend unlocked on Vodafone Pay as go).
I hope the information provided is helpful to you, do it the legitimate way and not jailbreak it.

I tunes is saying my sim card is not supported what can i do to sort it out

i tunes is saying my sim card is not supported what can i do to sort it out

Where exactly did you get the phone? That message indicates that the phone is carrier locked to a carrier other than the one you are trying to use. Note that if the phone is locked to (for example) Orange in the UK, then you can NOT use it on Orange in France. They are not the same carrier, even though they have the same parent.
It's possible that the SIM you have is defective, but I would normally expect to see a different message if that were the case.

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Greg, did the "Patchburn" really work for you?
I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
"After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
Any thoughts, anyone?
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Greg, did the "Patchburn" really work for you?
I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
"After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
Any thoughts, anyone?
Power Mac G4 MDD Mac OS X (10.4.3)

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http://support.apple.com/kb/HT1420
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I updated my iphone 3g to ios4.2.1 ... the update was succesful but nw itunes says that sim card inserted in this phone is not acceptable and also states that on;y compatible sim from supported carrier is acceptable !!! kindly suggest ...

i updated my iphone 3g to ios4.2.1 ... the update was succesful but nw itunes says that sim card inserted in this phone is not acceptable and also states that on;y compatible sim from supported carrier is acceptable !!! kindly suggest ...

horsie10 wrote:
i bought my iphone in USA and im using it in india .... kindly hellp me how can i resolve this problem !!!
It has NEVER been possible to purchase an unlocked iPhone 3G in the US. Your phone was hacked. Updating it has re-locked it to AT&T. AT&T will NOT unlock iPhones for any reason.
The phone is now useless to you. There is no legitimate way to fix this. Buy a new phone. Preferably in India.

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sheri 0713 wrote:
Of course, I have backed up to CD and/or external drive.
I'm wondering if you're attempting to maintain your library on your external HDD? If iTunes has been directed to use a location on your external hard drive as your iTunes Music Folder location (you can check this in iTunes > Preferences > Advanced tab) you MUST ensure that the hard drive is connected to the computer and mounted in the Finder prior to launching iTunes. If it isn't, it can cause this error to appear. This is probably one of the most common reasons this error begins to appear.
It seemed my purchased songs were the first to DISAPPEAR and I had to rebuy.(Nice scam in the bug?)
So... why not restore them from your backup? If, for some reason, this wasn't an option, you could have also recovered them from any iPod or iPhone they were currently synced to (http://support.apple.com/kb/HT1848), or, you can also email iTunes Store support and request a "regrant," which is a once-per-account exception they might be able to offer you and allow you to download missing purchases again.
I am now convinced this a HUGE BUG in 7.7.1. and possibly the previous version or two.
I'm not so sure... I've never run across this particular error (my library is stored on my internal hard drive, but copied to an external for backup purposes with an application other than iTunes or Finder. I don't think Apple will provide acknowledgment to issues experienced only by very small numbers of people... I'm one of those, perhaps foolish, individuals who allows my computer to download updates immediately, rather than waiting for fear of problems, and again, I've never had this error.
CG

Why does itunes say my sim card is not supported?

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