Why does iTunes shut down IMMEDIATELY after opening?
I'm running the latest version of iTunes on Windows 7 Home Premium. Immediately upon opening iTunes (5-10 seconds later) it shuts down and I get an error message that says "iTunes has stopped working." That's it. No explanation. The computer is 2 years old and I've never had this problem before. It started last week (when I was running a previous version of iTunes), so today I thought I'd upgrade to the latest iTunes and it would solve the problem. No such luck.
Any help? PLEASE...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2
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If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Copy/paste the entire contents of the Crash Reporter window into your reply.
If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
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IMessage on Macbook Pro shutting down immediately after opening
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Process: Messages [13069]
Path: /Applications/Messages.app/Contents/MacOS/Messages
Identifier: com.apple.iChat
Version: 8.0 (4226)
Build Info: iChat-4226000000000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [205]
Responsible: Messages [13069]
User ID: 501
Date/Time: 2014-03-17 00:19:46.210 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: B381B7DF-E660-0810-27B9-04B744BD7BCB
Sleep/Wake UUID: 8B4CB782-4F70-4DFB-920D-11151DD2BE95
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[RecipientBarViewController addRecipientActionView:verticalOffset:]: unrecognized selector sent to instance 0x6080003e2b00'
terminating with uncaught exception of type NSException
abort() called
Application Specific Backtrace 1:
0 CoreFoundation 0x000000011384625c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00000001116d3e75 objc_exception_throw + 43
2 CoreFoundation 0x000000011384912d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00000001137a43f2 ___forwarding___ + 1010
4 CoreFoundation 0x00000001137a3f78 _CF_forwarding_prep_0 + 120
5 Messages 0x000000010d9bd0f9 Messages + 188665
6 AppKit 0x000000011250c888 -[NSViewController view] + 41
7 Messages 0x000000010d9ba012 Messages + 176146
8 SocialUI 0x00000001110de0b1 -[SOViewController loadView] + 93
9 AppKit 0x000000011250c888 -[NSViewController view] + 41
10 Messages 0x000000010d9b9876 Messages + 174198
11 Messages 0x000000010d9b9829 Messages + 174121
12 Messages 0x000000010d9b9610 Messages + 173584
13 Messages 0x000000010d9b36b1 Messages + 149169
14 AppKit 0x00000001126b141c -[NSWindowController _windowDidLoad] + 450
15 AppKit 0x0000000112698016 -[NSWindowController window] + 110
16 Messages 0x000000010d9b29d9 Messages + 145881
17 Messages 0x000000010d9b27ce Messages + 145358
18 libdispatch.dylib 0x0000000114aad2ad _dispatch_client_callout + 8
19 libdispatch.dylib 0x0000000114aad21c dispatch_once_f + 79
20 Messages 0x000000010d9b2746 Messages + 145222
21 Messages 0x000000010daaf8ac Messages + 1181868
22 AppKit 0x00000001127b9364 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 353
23 AppKit 0x000000011242036b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
24 Foundation 0x00000001111a8f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
25 Foundation 0x00000001111a8d7d _NSAppleEventManagerGenericHandler + 106
26 AE 0x0000000114632e1f _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 381
27 AE 0x0000000114632c32 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
28 AE 0x0000000114632b36 aeProcessAppleEvent + 315
29 HIToolbox 0x00000001165d4161 AEProcessAppleEvent + 56
30 AppKit 0x000000011241c246 _DPSNextEvent + 1026
31 AppKit 0x000000011241ba2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
32 AppKit 0x000000011240fb2c -[NSApplication run] + 553
33 AppKit 0x00000001123fa913 NSApplicationMain + 940
34 libdyld.dylib 0x0000000114ae35fd start + 1
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0000000114c73866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x0000000114d7835c pthread_kill + 92
2 libsystem_c.dylib 0x0000000114ba9bba abort + 125
3 libc++abi.dylib 0x00000001149c2141 abort_message + 257
4 libc++abi.dylib 0x00000001149e7abc default_terminate_handler() + 264
5 libobjc.A.dylib 0x00000001116d430d _objc_terminate() + 103
6 libc++abi.dylib 0x00000001149e53e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00000001149e5456 std::terminate() + 54
8 libobjc.A.dylib 0x00000001116d40b0 objc_terminate + 9
9 libdispatch.dylib 0x0000000114aad2c1 _dispatch_client_callout + 28
10 libdispatch.dylib 0x0000000114aad21c dispatch_once_f + 79
11 com.apple.iChat 0x000000010d9b2746 0x10d98f000 + 145222
12 com.apple.iChat 0x000000010daaf8ac 0x10d98f000 + 1181868
13 com.apple.AppKit 0x00000001127b9364 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 353
14 com.apple.AppKit 0x000000011242036b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
15 com.apple.Foundation 0x00000001111a8f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
16 com.apple.Foundation 0x00000001111a8d7d _NSAppleEventManagerGenericHandler + 106
17 com.apple.AE 0x0000000114632e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
18 com.apple.AE 0x0000000114632c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
19 com.apple.AE 0x0000000114632b36 aeProcessAppleEvent + 315
20 com.apple.HIToolbox 0x00000001165d4161 AEProcessAppleEvent + 56
21 com.apple.AppKit 0x000000011241c246 _DPSNextEvent + 1026
22 com.apple.AppKit 0x000000011241ba2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
23 com.apple.AppKit 0x000000011240fb2c -[NSApplication run] + 553
24 com.apple.AppKit 0x00000001123fa913 NSApplicationMain + 940
25 libdyld.dylib 0x0000000114ae35fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000114c73e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000114d78f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000114d7bfb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000114c74662 kevent64 + 10
1 libdispatch.dylib 0x0000000114aaf43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000114aaf152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000114c73e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000114d78f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000114d7bfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000114c73e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000114d78f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000114d7bfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x0000000114c73e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000114d78f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000114d7bfb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000114c6fa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000114c6ed18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000113769155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000113768779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001137680b5 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00000001125bc16e _NSEventThread + 144
6 libsystem_pthread.dylib 0x0000000114d77899 _pthread_body + 138
7 libsystem_pthread.dylib 0x0000000114d7772a _pthread_start + 137
8 libsystem_pthread.dylib 0x0000000114d7bfc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000114d7e310 rcx: 0x00007fff5226f898 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5226f8c0 rsp: 0x00007fff5226f898
r8: 0x00000001149e8ab4 r9: 0x0000000114bd1900 r10: 0x0000000008000000 r11: 0x0000000000000202
r12: 0x00007fff5226fa20 r13: 0x00000001116cf954 r14: 0x0000000000000006 r15: 0x00007fff5226f900
rip: 0x0000000114c73866 rfl: 0x0000000000000202 cr2: 0x0000000114ba9b3d
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10d98f000 - 0x10dbe2fff com.apple.iChat (8.0 - 4226) <212E34A8-B310-3729-8D11-879E9985A0BD> /Applications/Messages.app/Contents/MacOS/Messages
0x10dcaf000 - 0x10dcb3ff7 com.apple.communicationsfilter (10.0 - 1000) <8D274137-331A-3E22-B0EF-86D6D1913C87> /System/Library/PrivateFrameworks/CommunicationsFilter.framework/Versions/A/Com municationsFilter
0x10dcbd000 - 0x10dd15ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10dd62000 - 0x10dd6bff7 com.apple.iChat.InstantMessage (8.0 - 4203) <D4A1D794-4A83-3D7A-8C70-4F0342D7541A> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x10dd7b000 - 0x10ddd0fff com.apple.iChat.IMRenderingFoundation (7.0 - 800) <BE862332-71C6-383C-AE3E-B43063427AF2> /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Frameworks/IMRe nderingFoundation.framework/Versions/A/IMRenderingFoundation
0x10de14000 - 0x10de5dfff com.apple.CoreMedia (1.0 - 1273.49) <D91EC90A-BFF1-300D-A353-68001705811C> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x10de8f000 - 0x10ded0ff7 com.apple.avcore (8.0 - 900) <A423FBCF-A39C-3124-9C75-B99B8F446E6C> /System/Library/PrivateFrameworks/AVCore.framework/Versions/A/AVCore
0x10def3000 - 0x10df41ff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
0x10dfae000 - 0x10dfc7fff com.apple.AssistantServices (1.1 - 132) <8046BCBE-4F58-3F51-85A2-4F876C299B5E> /System/Library/PrivateFrameworks/AssistantServices.framework/Versions/A/Assist antServices
0x10dfec000 - 0x10e06afff com.apple.SAObjects (3.0 - ???) <402D8DD3-9675-3186-92F0-232E5F1E85B7> /System/Library/PrivateFrameworks/SAObjects.framework/Versions/A/SAObjects
0x10e1d1000 - 0x10e209ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x10e242000 - 0x10e243fff com.apple.AddressBook.LocalSourceBundle (8.0 - 1369) <FC0AC7FD-5351-3F6B-9D24-DD3BAA52C5ED> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x10e248000 - 0x10e26ffff com.apple.SocialAppsCore (8.0 - 4218) <17F24E54-95D6-3927-9D2B-5FD731289E1D> /System/Library/PrivateFrameworks/SocialAppsCore.framework/Versions/A/SocialApp sCore
0x10e288000 - 0x10e2ecfff com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x10e32b000 - 0x10e3bffff com.apple.Bluetooth (4.2.3 - 4.2.3f10) <633E8260-2E5E-3640-9582-D159C3FF0636> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x10e438000 - 0x10e441fff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x10e452000 - 0x10e452fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10e45a000 - 0x10e45afff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x10e45f000 - 0x10e6a5fff com.apple.AddressBook.framework (8.0 - 1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x10e911000 - 0x10e911fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x10e91b000 - 0x10eb74ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10ecc1000 - 0x10ed2bff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10ed60000 - 0x10ed6efff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10ed77000 - 0x10edc8ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x10edf4000 - 0x10ef2aff6 com.apple.WebKit (9537 - 9537.74.9) <CA0C0387-8A66-34D4-8B1C-F5CDDBDA76BB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x10f022000 - 0x10f050ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10f084000 - 0x10f23cff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x10f2e5000 - 0x10f301fff com.apple.frameworks.preferencepanes (16.0 - 16.0) <059E99D8-67C2-3B59-B5E7-850DD7A92D75> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x10f324000 - 0x10f4c0ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10f59b000 - 0x10f6eeff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x10f78b000 - 0x10f78bfff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x10f78e000 - 0x10fcb1fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x10ffd7000 - 0x10ffd7fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10ffdc000 - 0x10ffe6ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10fffb000 - 0x110081ff9 com.apple.ScreenSharingFramework (2.2 - 2.2) <57A0682C-70A3-3FED-A966-2A657968763C> /System/Library/PrivateFrameworks/ScreenSharing.framework/Versions/A/ScreenShar ing
0x1100dc000 - 0x1100fffff com.apple.ScreenSaver (5.0 - 5) <AB9FB0CA-2F08-3BF2-A938-F661E4859D46> /System/Library/Frameworks/ScreenSaver.framework/Versions/A/ScreenSaver
0x110127000 - 0x110149fff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x110167000 - 0x11017ffff libexpat.1.dylib (12) <97F4A9A7-CB3E-3BBF-9314-4997FC770E52> /usr/lib/libexpat.1.dylib
0x11018a000 - 0x11018affd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x110195000 - 0x1101caffb com.apple.datadetectors (5.0 - 246.0) <1C4C33FE-F364-3DBA-A1BC-4A53E594CFD3> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
0x1101f7000 - 0x110248fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x110286000 - 0x110303fff com.apple.iLifeMediaBrowser (2.8.1 - 637.4) <7B7BEF0E-6FF6-3EFB-AC3F-53D3C5847DF8> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x11036d000 - 0x110384fff com.apple.ScriptingBridge (1.3.1 - 63) <CE24DD07-7A89-3105-AE57-A1BED0189292> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x110399000 - 0x1106cffff com.apple.MediaToolbox (1.0 - 1273.49) <AB8ED666-6D15-3367-A033-F4A8AD33C4E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x11077e000 - 0x110bccfff com.apple.VideoToolbox (1.0 - 1273.49) <27177077-9107-3E06-ADAD-92B80E80CDCD> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x110c2b000 - 0x110d0ffff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x11c584000 - 0x11c5dbfff com.apPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
I cannot access iTunes. It shuts immediately afyer start-up. I upgraded to 10.5.1andit gets to the point of contacting the iTUnes store when it shuts down. Any suggestions?
Well before you try unistalling itunes and all that try right clicking on it and running it as administrator. It worked for me.
But in the event you do have to unistall, make sure you consolidate you library first library>organize library>consolidate. Then do all that or you will loose all your playlists, and if you have alot of music on your computer you don't keep in itunes it will be a long process to put everything back in it, or weed out the songs you don't want in there.
Also if you do the second idea make su eyou restart your computer before you open itunes again. -
Hi Everybody
When I use my macbook pro running lion 10.7.2 to play music through itunes it shuts down after about 2 minutes, is there anything I can set to keep the itunes open and playing when not in use, this problem only started when I updated from snow loepard to lion.
ThanksHi Limnos
I have tried that but it makes no difference at all, the only way I have found to get continues sound is to open and set a keynote presentation onto play and dimmed the screen using the function key and adjusting it manually so as not to kicker my screen, there must be an easier way than this.
Thanks for trying -
Why does iMovie freeze almost immediately after opening the program?
Hi there!
iMovie '09 was running fine a few days ago until who knows what happened. Suddenly, each time I open iMovie I immediately cannot open anything when I click on things - ex. Project Library/the scroll icon/etc. The project I'm working on is still in iMovie, and I can see it play in the preview screen on the right hand side. The problem is, I can't see any of the clips I have on the left. They seem to be invisible, but when I pan over the editing area (left hand side) I can see the clips playing in the preview screen. I literally have no idea what happened. I can't edit anything and I can't seem to fix the problem. I can't access anything - can't edit, can't scroll to find the video I want.
So far I have done these things to try and fix the problem:
+Deleted the iMovie and iPhoto preference files: Library > Preferences > com.apple.imovie.plist
+Reboot my computer and reloaded iPhoto and iMovie
+Gone into Disk Utility and ran the Repair Disk Permissions
+Done force quit so many times
+Tried running iMovie without any others apps open
I'm hoping someone out there has a few tricks up their sleeve to help with this problem. Additionally, I've seemed to have run into the problem of not being able to play any of the cutaways I have in the video except for the FIRST one. When the video plays and pans over the next cutaway, the video freezes until the cutaway ends and proceeds to play the rest of the video.
So, anyone out there know how to help a gal out??
Thanks!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2 -
CS5 shuts down immediately after opening
It worked fine yesterday. Today when I start the program, it appears to go all the way through its start-up procedures then immediately shuts down and disappears. I'm unable to access anything in the menus before it shuts down so I can't check or change any settings. I tried opening a photo by selecting it in Bridge and opening it in Camera Raw then clicking Open File and had the same problem: from Camera Raw Photoshop starts up then closes and disappears.
That seems to have fixed the problem - thanks!
I discovered it was impossible to get the reset dialog box to appear until I did the following: hold down Ctrl + Alt + Shift keys. While holding them down, RIGHT click on Photoshop to get a menu then Left click on Open on the menu. Then the reset dialog box appeared and I reset Photoshop. Photoshop got half way through loading then stopped and disappeared. When I clicked on Photoshop like I normally do to open it (and this time WITHOUT holding down the Ctrl + Alt + Shift keys), it booted normally and so far everything appears to be ok. Maybe that will help others who are unable to get the reset dialog box to appear. -
Why does itunes shut down when I try to download a podcast?
Right after I tap the download arrow, the app shuts down : (
Just deleting and reinstalling the software won't delete your music. Your music is stored on your computer. But, you should backup your iTunes purchases on a timely basis regardless.
Read here > iTunes: Back up your iTunes library by copying to an external hard drive
Reinstall iTunes > http://www.apple.com/itunes/ -
Why does iTunes shut down when i try to access the store?
My iTunes has worked fine for many years but recently it started shutting down as soon as i clicked the Store, Match or Ping link.
Just deleting and reinstalling the software won't delete your music. Your music is stored on your computer. But, you should backup your iTunes purchases on a timely basis regardless.
Read here > iTunes: Back up your iTunes library by copying to an external hard drive
Reinstall iTunes > http://www.apple.com/itunes/ -
Apps shutting down immediately after opening.
I purchased a creative cloud subscription today and installed a few apps on to my second computer. The apps work fine in the first computer. But on my second computer, Whenever I open Audition 2014 CC, it says " License could not be validated " and shuts down. All other apps like Illustrator, Photoshop, Edge Animate and Dreamweaver just shut down the moment the the application is done loading. I've tried restarting my computer several times, but to no good. My machine is way more than capable of running the apps. Any help is greatly appreciated.
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Why does iTunes shut down every time I plug in my iPod nano?
For the last few months every time I plug my iPod into my mac iTunes automatically shuts down and an error message shows up. I have an iPhone and this problem doesn't happen when I plug it in. I have already taken my iPod to the apple store to see if they can fix it and they restored it but, when I took it home and plugged it in nothing has changed, iTunes still suddenly quits. I am running out of ideas on what the problem could be.
If the Apple Store Genius Bar was able to connect your iPod to a Mac and run a Restore, iTunes did not unexpectedly quit, so there is probably nothing wrong with the iPod.
Since you can connect an iPhone to your Mac and there is no problem, there is probably no hardware problem on the Mac.
That leave the iTunes installation. So, I would download the latest stand-alone iTunes installer and install iTunes again. If you use 10.5.8 (as it says in your profile), you should be able to use the latest version available here
http://www.apple.com/itunes/
If you are not using the latest version of iTunes already, please post back with the version you are using (and the reason you are using an older version).
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