Why does iTunes shut down when i try to access the store?

My iTunes has worked fine for many years but recently it started shutting down as soon as i clicked the Store, Match or Ping link.

Just deleting and reinstalling the software won't delete your music. Your music is stored on your computer. But, you should backup your iTunes purchases on a timely basis regardless.
Read here >  iTunes: Back up your iTunes library by copying to an external hard drive
Reinstall iTunes >  http://www.apple.com/itunes/

Similar Messages

  • Why does itunes shut down when I try to download a podcast?

    Right after I tap the download arrow, the app shuts down : (

    Just deleting and reinstalling the software won't delete your music. Your music is stored on your computer. But, you should backup your iTunes purchases on a timely basis regardless.
    Read here >  iTunes: Back up your iTunes library by copying to an external hard drive
    Reinstall iTunes >  http://www.apple.com/itunes/

  • TS1363 why does Itunes shut down when I purchase songs.also when trying to download updates it fails to update.I am using windows 8

    when I purchase songs Itunes shuts down.also when I try to update I tunes I keep getting an error message that says failed to download

    I appreciate your response but not sure now if it could have been anything in that answer because.......
    This problem appears to have gone away, not sure why but I have a possible theory. This is only a theory on my part as I'm not knowledgeable on the inner workings of Firefox. When I installed Firefox 18 it had all the automatic updating options turned on by default. By the time I turned them all off, I'm assuming it had started to download updates for all the plugins and addons, like java, quicktime etc. etc. etc. even though I hadn't personally initiated those downloads and updates. My theory is that once those downloads had started, even though I had turned off the automatic updating, it was going to continue downloading the updates that had started and was not going to stop until it had done so.
    I do not disable the anti-phishing and evil website detection stuff but I seriously doubt the updating for those items would have consisted of 89 megabytes of data but I could be wrong.
    So for now, I'll close this out and mark it solved and continue to monitor to see if I have any more "weirdness" go on.

  • Itunes shuts down when I try to access Genuis

    When i attempt to access Genius to create a mix, Itunes shuts down. Has anyone else experienced this, if so, how did you fix it?

    In addition to the other requested information, when was the last time ... or perhaps this will be the first time, to run Preferential Treatment to ensure your preference files aren't corrupt? If you can download it, it's at http://www.jonn8.com/html/pt.html. If you have OnyX, you can check your preference files using it, too.

  • Why does iTunes shut down when playing music but not using computer, why does iTunes shut down when playing music but not using computer

    Hi Everybody
    When I use my macbook pro running lion 10.7.2 to play music through itunes it shuts down after about 2 minutes, is there anything I can set to keep the itunes open and playing when  not in use, this problem only started when I updated from snow loepard to lion.
    Thanks

    Hi Limnos
    I have tried that but it makes no difference at all, the only way I have found to get continues sound is to open and set a keynote presentation onto play and dimmed the screen using the function key and adjusting it manually so as not to kicker my screen, there must be an easier way than this.
    Thanks for trying

  • Why does iTunes shut down when I hook up my iPod

    I downloaded the new version of iTunes so that I could sync my new iPod, but now every time I hook up my iPod to my computer it causes iTunes to shut down. Has anyone else had this problem? If so how did you fix it?

    See:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

  • Why does iTunes stop working when I try to type the album name in to submit cd track names?

    I have a cd that I'm trying to separate, but whenever I try to type the album name in the submit CD track names box, iTunes freezes, then quits working. Why is it doing this and what can I do to stop it?

    Does it happen for any slideshow? Or only for one slideshow with certain images?
    Does iPhoto also freeze for a new iPhoto library, if you create a new library with some test images?
    If iPhoto only freezes for a certain slideshow, check, if it is one of the photos or videos, that is making the slideshow freeze. Create a new slideshow and add the images one by one, to fnd the one, that cannot be played. Remove it.
    If iPhoto only freezes with all slideshows in your current library, repair your iPhoto library. It may have been migrated with permission issues. How did you restore the library, after you wiped your mac and clean-installed?
    To repair the library using the First Aid Tools, see Old Toad's post here: Rebuild iPhoto Library, Version 11, see "Fix 1". In your case, I'd start with Repair Permission, the Repair database. Apply the other fixes, if need be.
    Post back, if the repair does not help.
    Léonie

  • Itunes shutting down when I try to access store

    Temporarily fixed itself the other day and I was able to rent a movie... but hadn't been working properly for a week or so... and even the charge for a film I'd rented previously came through onto my statement only once the program worked again.
    Has stopped working again... I keep getting the 'windows will let you know if there is a solution' but I haven't had a solution yet
    Please help

    Any help would be greatly appreciated

  • Why does iPhoto shuts down when I select Info with an image selected.

    Why does iPhoto shut down when I select Info with an image selected.

    Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
    LN

  • Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

    Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

    Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
    A lot more information about your hardware and software is needed.
    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    a screen shot of your settings or of the image could be very helpful too,
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Hi my itunes program crashes when i try to access the itunes store.  Have tried to uninstall and reinstall to no avail.

    Hi my itunes program crashes when i try to access the itunes store.  Have tried to uninstall and reinstall to no avail.

    Me too - running iTunes 10.5.3 on Windows 7.  Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes.  So frustrating, because my understanding is that iTunes saves the library file when exiting.  So, everytime I update apps I lose all the downloads.

  • When I try to access the store I can't get to the main screen. It freezes up. I have the latest version.  An

    I can do everything in iTunes but get to the store.  When I try to access the store I can't get to the main screen. It freezes up. I have the latest version.  Can anyone provide any suggestions or help?

    Also try to reinstall itunes do no t worry no media will be erased.
    http://youtu.be/3c90vXO8K5w
    Look into what security software you are running and disable it and also go to apple.com/support and search for
    itunes store connection issues by actually typing that into the bar next to support then scroll down to one of the TS articles and begin a jounrey of internet explorer configuration.
    I have done the looking for you all:
    http://support.apple.com/kb/TS1379
    http://support.apple.com/kb/HT1527
    http://support.apple.com/kb/TS1368

  • ITunes shuts down when I try to purchase songs

    When I click "buy album" it connects to the store, and then iTunes shuts down. It also shuts down when I try to "check for purchases." I am running the newest version of iTunes. It also did this with my previous version.
    Real Player also shuts down, when I download videos.
    I have re-installed both iTunes and real player around 5 times. So that will not help.
    Powerbook G4    

    In addition to the other requested information, when was the last time ... or perhaps this will be the first time, to run Preferential Treatment to ensure your preference files aren't corrupt? If you can download it, it's at http://www.jonn8.com/html/pt.html. If you have OnyX, you can check your preference files using it, too.

  • Itunes shuts down when I try to select apps tab for Iphone 5

    Iphone 5
    IOS7.2
    Itunes 11.1
    When I try to manage my apps in itunes, itunes shuts down as soon as I click the apps tab.  Everything else syncs just fine. What's the fix?

    This is really silly but here is the soultion:
    You can't have Newsstand hidden in a folder.
    If you do, move it to the homescreen then you will be able to access the Apps tab in iTunes 11.1.  You can always move it to the folder afterwards.You can't have Newsstand hidden in a folder.  If you do, move it to the homescreen then you will be able to access the Apps tab in iTunes 11.1.  You can always move it to the folder afterwards.

  • When I try to access the store from iTunes the application stops working

    I'm on Windows 7 I've reinstalled iTunes several times.  I can add music manually and play and sync my iPhone and iPad but whenever I try and access the store it crashes.  I've tried all the fixes listed in the community help topics but nothing works.  I am current with my Windows updates and I have the most recent version of iTunes.

    Hi karenfromguelph,
    Welcome to the Apple Support Communities!
    I understand that when you attempt to connect to the iTunes Store you see a blank screen. In this situation there are a few troubleshooting steps that I would recommend. Please work through the steps in the attached article to help resolve this situation. 
    Can't connect to the iTunes Store - Apple Support
    Best regards,
    Joe

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