Why does itunes stop working when trying to play videos?

Itunes gets a microsoft message that it has stopped working and gets a black screen and shuts down itunes.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Similar Messages

  • Why does iTunes stop working when trying to connect to the iTunes Store on PC

    Everytime I try to go into the iTunes Store on my Windows 7 PC I get a popup that says "iTunes has stopped working, Windows will try to find a solution to the problem."
    I wonder why this is happening and I just updated to the new iTunes version about 10 minutes ago (I had this issue with the previous version too.) What do I do?

    I don't believe it's just you. I am having an issue with iTunes myself on both my iMac and MacBook Pro. The iTunes store won't load as far as viewing my account info or trying to download previous purchases.

  • Why does Itunes stop working when I start to play a movie

    Why does Itunes stop working when I start to play a preview or watch a downloaded movie rental

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Why does itunes stop working when I try to watch videos

    When I try to watch videos on my pc and itunes stop working.  Why is this happening?

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Why does iTunes stop working when I click on the menu bar?

    Whenever I click the grey menu bar (artists, genre, videos, playlists, match, etc) iTunes stops working and Windows has a pop up that says it's closing. I tried updating to 11.4... but then itunes says it is missing a file or something like that and will not open period so I have to use a system restore to get it back..I;ve been enduring this without editng playlists and etc for a few months now. Please help? Thank you for any input.

    this is for the benefit of putting video effects on my iMovie projects, which I cannot import videos for my video app

  • TS1717 why does itunes stop working when i connect my ipad to my computer

    my itunes stops working only when my ipad is connected to my computer but if my iphone is connected it works fine
    here are the crash logs
    Problem signature:
      Problem Event Name:          BEX
      Application Name:          iTunes.exe
      Application Version:          10.7.0.21
      Application Timestamp:          504d85d9
      Fault Module Name:          StackHash_f304
      Fault Module Version:          0.0.0.0
      Fault Module Timestamp:          00000000
      Exception Offset:          PCH_2E_FROM_ntdll+0x00041318
      Exception Code:          c0000005
      Exception Data:          00000008
      OS Version:          6.2.9200.2.0.0.256.48
      Locale ID:          1033
      Additional Information 1:          f304
      Additional Information 2:          f304717eeed43189b7c0d7c053f4a949
      Additional Information 3:          91cd
      Additional Information 4:          91cd4b3c15f583528765b320b84bda47

    Hi Eddie A.,
    Welcome to the Apple Support Communities!
    I understand that iTunes is becoming unresponsive when you connect your iPhone. In this situation, I would recommend the steps in the following article to isolate and resolve this situation.
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ts3219
    I hope this helps,   
    -Joe

  • ITunes stops working when trying to play purchased video

    Hey Everyone,
    For some reason whenever I try to play a video or TV program that I purchased from the iTunes store it causes iTunes to shut down and it won't play the video. It does bring up the player for a few seconds then just hangs and a few seconds later it pops up a message that iTunes has stopped working. HELP PLEASE. I'm on 7 64 bit.
    thanks

    many thanks.
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.66.71.0
    Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
    Preliminaries
    Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
    http://www.apple.com/quicktime/download/
    *Uninstall phase*
    Head into your Uninstall a program control panel and uninstall QuickTime.
    Next, we'll remove any leftover program files and folders.
    In Computer, open your C drive.
    Open the "Program Files (x86)" folder.
    Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
    Go back into your C drive (or whichever drive your operating system is installed on).
    Open the "Windows" folder.
    Open the "SysWOW64" folder.
    Right-click on the "QuickTime" file (if it still exists) and select "Delete".
    Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
    Empty your recycle bin.
    *Reinstall phase*
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
    Reenable all security software prior to reconnecting to the internet and/or your network.
    Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

  • ITunes Stops Responding When Trying To Play Video - Windows 7 64bit

    Ok, I've been getting my new Win7 box up and going. Everything is working great with the exception of iTunes.
    Setting up iTunes / Quicktime is quick and easy. After a single reboot then launching iTunes and trying to play any video results in "iTunes has stopped responding". Then it shuts down.
    If I either, re-install iTunes or Quicktime. Video works again, until I reboot. Then I end up with the same error message "iTunes has stopped responding".
    I've ran the test over and over, probably a dozen times. I re-install and all works again, until I reboot. And yes, I scanned for viruses, I've check and rechecked settings.
    Can anyone help!? I really want to move everything from my XP machine to Win7, but this one thing keeps holding me up.

    PLEASE!! ANYONE! No one has any ideas?

  • Why does iTunes stop working when I try to type the album name in to submit cd track names?

    I have a cd that I'm trying to separate, but whenever I try to type the album name in the submit CD track names box, iTunes freezes, then quits working. Why is it doing this and what can I do to stop it?

    Does it happen for any slideshow? Or only for one slideshow with certain images?
    Does iPhoto also freeze for a new iPhoto library, if you create a new library with some test images?
    If iPhoto only freezes for a certain slideshow, check, if it is one of the photos or videos, that is making the slideshow freeze. Create a new slideshow and add the images one by one, to fnd the one, that cannot be played. Remove it.
    If iPhoto only freezes with all slideshows in your current library, repair your iPhoto library. It may have been migrated with permission issues. How did you restore the library, after you wiped your mac and clean-installed?
    To repair the library using the First Aid Tools, see Old Toad's post here: Rebuild iPhoto Library, Version 11, see "Fix 1". In your case, I'd start with Repair Permission, the Repair database. Apply the other fixes, if need be.
    Post back, if the repair does not help.
    Léonie

  • [GER/GB] iTunes stops working when trying to watch a movie (Windows 8.1)

    I downloaded the movie "Kokowääh" from the iTunes Store and tried to watch it. Whenever I press the play button, iTunes stops working. Of course iTunes and Quicktime are updated.

    Hello QR-3,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • ITunes stop working when trying to sign out

    I've received the message - iTunes stop working and Windows had to close the program. If I try to view my Apple id account the same occurs.

    Any solution?

  • Why does cs5 stop working when printing

    At my wits end...CS6 continually Stops working when I attempt to print to a Ricoh printer...all ok before upgrade from XP...drivers appear ok and have been reloaded.

    Which one is it?  Title of your post says CS5, body of message says CS6.
    If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • HT1808 Itunes stops working when trying to restore and IPOD touch. (tried support for touch)

    I have tried the directions on "If you can't update or restore your iOS device" page, but every time I try to restore the IPOD it crashes the program. Any suggestions on how to restore this to factory settings?
      iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues or iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    Thank you for the information, but the program still crashes about 1 min into the restore process. I have removed and reloaded the entire Itunes program thinking that it was corrupted, but that has not worked either. Any other suggestions?
    What is listed in the status bar in iTunes when it crashes (what iTunes doing when it crashes). Try another cable Try on another computer to help determine if you have an iPod or computer problem
    Has a few errors.
    iOS 6.1.5 Fixes an issue that causes FaeTime calls to fail for some users on iPod touch (4th generation). As soon as that window pops up another window pops up and states
    iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    Did you Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8  
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
      I have reinstalled the software 3 times.

    Did you
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • ITunes stops running when trying to play movies

    I have several movies loaded into iTunes but when I try to view them on my TV using Apple TV iTunes stops running and wants to close down.
    I have played movies before without any issues but this has only happened in the last few days.
    Does any one have a solution? The movies by the way haven't been purchased through the iTunes store.. they are my own DVD's

    PLEASE!! ANYONE! No one has any ideas?

  • Itunes/quicktime crashes when trying to play video podcasts and 3GP files

    Hello all,
    I've searched these forums and didn't see anything that might help me, so if know of any solutions posted already, please let me know. I have an HP laptop(AMD Turion 64 X2 2.0 GB processor, 2 GB or RAM) running Windows Vista Home Premium. I used to be able to play 3GP files at one time with Quicktime, but now I cannot. Then, the other day I tried to play a video podcast and it starts to play, then says, "Itunes has stopped working". Quicktime does the same thing with 3GP files. This was before my update to Itunes 8.0. It happpened with Itunes 7.5.11.1 or whatever the last version was. It obviously does the same thing with Itunes 8. I've tried completely uninstalling Itunes and quicktime, then reinstalling them both and I still have the same problem. Just a note: I tried playing the video podcast via Windows Media Playey, and it worked fine, except for no audio(I don't think WMP has AAC support) so I think something is conflicting between Itunes and my computer. Anyone have any ideas? Thanks in advance!

    Do you have any better luck with that if you update to iTunes 10.6.1.7?
    From the notes for the release:
    iTunes 10.6.1 provides a number of improvements, including:
    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
    http://www.apple.com/itunes/download/

Maybe you are looking for