Why does itunes store not work anymore properly on first generation ipad? could we not expect that apple keeps apps functional on older devices?

seems apple wants to push us throwing away 3 year old devices or forgets that it needs to maintain apps for them while moving on to new generation definetely frustrating that the app crashes all the time- so no more films or music downloading. also a reset did not help. Frustrating experience

The Terms and Conditions of the iTunes Store clearly state all sales are final. The person you spoke with may have been told a refund could not be given. They may have contacted the developer of the app who is claiming that the in-app purchase was delivered to you.
You would have been far better off to have called Apple back rather than switching to Chat. Contact them again, by phone, and ask to speak to a senior advisor and if necessary ask for a supervisor. If you threaten them and say they are cheating you, etc. they will probably disconnect so keep that in mind. They are under no obligation whatsoever to provide you a refund.

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