Why does Lookout fail (freeze) when a print job fails?

I've experienced this only a few times for several years now, but it is repeatable. Basically, if Lookout sends a print job (panel or alarm/every) to the default printer and the printer is not online for whatever reason, the Lookout.exe consumes 100% CPU according to task manager and when commanded to close or exit, a popup indicating "x number of print jobs in progress" displays repeatedly and I must "end program" and restart Lookout to continue operations. Shouldn't Lookout offer the option to abort the print job and resume service within a couple of mins or when commanded rather than stubbornly lock-up if a printout fails?
John T. Sampson

I'm runnning the latest build of Lookout 5.1 on a Windows 2000 PC. I have experienced this on several other of the same systems as well. For example, I have a report panel configured to print automatically at 0700 and typically there's no problem, but if the default printer fails for some reason and is not able to complete the print job, Lookout's app consumes 100% CPU and will not shutdown when commanded - instead it reports a "print job in progress." It would ne nice if Lookout would let the print job timeout and resume normal operations. Instead, I must "end task" Lookout and restart it to resume.
Any other thoughts? Can we configure a timeout on the print job?
Thanks again for your comments, JTS
John T. Sampson

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