Why does Magic Mouse keeps losing connection when batteries are OK?

In case it is a connectivity problem I close everything except the operation I'm using and the mouse continues to frequenty lose connection.

Hi Moonbyrd,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots. 
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048?viewlocale=en_US
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Cheers,
- Judy

Similar Messages

  • Why does my mouse keep losing connection every minute

    why does my mouse keep losing connection every minute, its not the batteries

    I'm having the same issue.  Every so often it loses connection then re establishes. This goes on repeatedly.
    If you change batteries while the computer is still active then it takes for ever to re connect.
    Can't wait until someone replies to your question.

  • Why does my mouse keep losing connectivity

    My magic Mouse (came with the system) keeps losing connectivity.  It seems that whenever the mouse has a period of inactivity such as when I am using the key board, it loses connectivity and I have to double tap it (two fingers) to get it to reconnect.  Battery is >80%.  Is this normal or is there a setting that can insure it stays connected?  I appreciate any advice even if it is I have to put up with this annoyance.  Thanks.

    BDAqua
    Thanks for the response.  My WFi is a Linksys E2000.  Because of the number of messages in the Console I will have to wait until the next time I lose connectivity and then check for messages in Console to see if there are any clues to what is going on. 

  • Why does my iPad keep losing connectivity

    Why does my iPad
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    Hi Joan,
    I'm sorry to hear you are having issues connecting with Wi-Fi from your iPad.
    The article below may be able to help you with this issue.
    Click on the link below to see more details and screenshots. 
    I've quoted some helpful highlights for you:
    iOS: Troubleshooting Wi-Fi networks and connections
    Be sure that you are in range of your Wi-Fi router (access point).
    Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.If unable to do so, see this article.
    Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.If not, refer to your network administrator or ISP for assistance.
    Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap the blue dot and choose Forget this Network. Try to connect to your desired Wi-Fi network again.
    Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    Update your device to the latest version of software.
    Update your Wi-Fi router to the latest firmware2.For AirPort Base Stations, see this article for information about firmware updates.
    If your issue is still unresolved
    Follow the steps below for the issue you are experiencing.
    Unable to locate a Wi-Fi network
    Unable to connect to a Wi-Fi network
    Wi-Fi disconnects, or signal strength is less than expected
    Unable to access the Internet while connected to Wi-Fi
    Unable to automatically connect to Wi-Fi
    I hope this information helps ....
    Have a great day!
    - Judy

  • Why does my trackpad keep losing connection

    why does my trackpad keep losing connection

    I am using Mountain Lion on a 2011 Macbook Pro and this is happening to me.
    The notebook never used to drop the connection on Snow Leopard or Lion as far as I can remember.  At first it was fine on Mountain Lion as well I think, but after the last couple updates the connection to the trackpad is gone when it wakes from sleep.  Dropping down to Bluetooth and choosing connect does not help.  It must be deleted and repaired each time under sytem preferences and bluetooth settings.  Batteries are fine, Apple rechargables, lights up green when tap button.  I also have an Apple keyboard used for this notebook and that never loses connection.  Just the trackpad, and only after the most recent updates the past month or so.  It pairs fine at first, then the connection is gone and I can't get it back without very inconvenient deleting and repairing.
    I seem to remember it happening shortly after a long update.  I am currently on 10.8.2.

  • Apple magic mouse keeps losing connection with Macbook pro

    I have a 2012 macbook pro, after upgrading to Mavericks(10.9.1, not have any other 3rd party software,just pure OS X), my magic mouse always losing bluetooth connection suddenly every one or two days. When losing connection, I found the bluetooth chipset type showing in macbook system information changed to unkown (FFFF). I have contacted with apple global support, and also have not gotten the solution. Just cleaning cache, and ect. but still didn't work.
    When I downgrading the OS X to 10.8.5 Mountain Lion, same macbook, same magic mouse, work very well. Never happened lose connection issue during one and a half month.  So, it should be a Mavericks bluetooth driver's issue, or something reletived.
    Any body have some good idea in solving this issue?
    Thanks in advance!

    I have the same problem with a 2007 MacBook Pro on Snow Leopard. As soon as I changed the mouse's batteries, it started losing connection every few seconds. The mouse came with Energizer batteries originally - they supposedly don't fit well, but the mouse worked fine. I exchanged them with Duracell, which gave problems. Now I have Varta batteries installed, they give problems too. The paper-trick doesn't work for me.
    Quite franky, I think it's rediculous that a fancy €69,- wireless mouse is so fussy about batteries. It's impossible to work with it. Is this just another way for Apple to get people to buy their batteries? I think a mouse this expensive should accept any and all batteries. Please, Apple: fix it. Seems like a really simple matter. Just put longer and stronger springs in the contacts for the negative poles.
    Thanks.

  • Why does my ipad keep losing connection and kicking me out of apps?

    Why does my ipad keep dropping apps while I am using them like facebook and facetime. It just disconnects and goes to the home screen. Very frustrating!

    I have a MacBookPro...my wife has iPad2...and I do nothing with her iPad...
    let me ask a dumb question reading here.  She plays a lot of Scrabble or word games...goes on Facebook, and has been complaining to me about the games crashing, bringing her sometimes back to the home page. 
    We followed one piece of advice given here...to hold the start and home buttons simultaneously and reboot.  This may work...we'll see.
    But...on the advice concerning the apps.  When she holds down an App...they vibrate or shake, which I guess is a way to move an app about...drag it.  Saw no minus sign.  I guess we assumed the app was "closed" sitting dormant on the home screen...and so I know or understand (she not so computer literate), an app sitting on the homescreen is not necessarily closed?  Hitting home and bringing the desktop back up, is not necessarily closing out of the app?
    thanks...

  • Why does my Magic Mouse keep losing connection?

    I've had my Magic Mouse for about 6 months now. I use it with my MacBook Pro RD. It works fine most of the time but every now and then it would lose connection for anywhere from a few seconds to a few minutes. This happens even with newly replaced batteries so I know it's not a battery problem. I really expected better from what I thought would be a high quality mouse from Apple.
    I am thinking of sending it back to be repaired or something, but when I entered its serial number to check the warranty status, I get the error "We're sorry, but this serial number is not valid. Please check your information and try again." In fact, the serial number printed on my mouse's battery compartment has 17 characters but the support page here only allows you to enter a 14-character serial number! What is going on?

    I was having the same problem and found another thread with the solution. Basically the problem is some batteries do not fit tightly in the compartment and jiggle around causing the mouse to lose power and therefore the connection. The solution is either buy the apple rechareable batteries or wedge a piece of paper in between the batteries and the compartment lid (I used a bit on an index card fold over on itself). Once I did that = no more lost connection every 10 minutes.
    The thread I'm referring to is here:
    https://discussions.apple.com/thread/4261715?start=0&tstart=0
    Posting in case someone else (like I did) comes here looking for an answer.

  • Why does magic mouse keep disconnecting?

    I've got an Apple Magic Mouse  that is less than one year old and it keeps disconnecting from my Mac Mini.  It just started doing it.  I've put in fresh batteries and restarted the computer.   I've got all the latest operating system software.   Nothing is out of date.   Every couple of minutes it just randomlly disconnects then reconnects and so on, over and over again.  It's only about 2 feet away from my Mac Mini.
    Anybody know what to do?
    Thanks.
    David

    I thank you for your help, Ascendi, but I have no idea what you're saying.  I'm guessing I stand alone, because others do understand.  What I got from it was that the batteries don't fit snuggly, and to shove aluminum foil... somewhere.  I'm don't have a PhD in battery terminal dimensions and their terminonolgy.  But I do appreciate that you helped.
    David / Flashkube2... EXACTLY!  After years and years with my wonderful white Magic Mouse, just today the exact same thing started happening, only I was losing connection every 20 seconds.  Half the time, I'd get it back.  I feared it was a Bluetooth error, or a hacker was "stealing my juice"  So I got online here, read this stuff, wiggled my batteries around (for years and years, I've only used Duracel), and for the last 10 minutes, I have kept connection with Mr. Mouse and Mr. Mac.  Keep your fingers crossed!
    So if this problem arises again, I just stuff aluminum foil in there?  (I'll be a wee bit neater than "stuff").  Speak "positive terminal" and "negative terminal" and "top of the batteries" to me, because "depth of the recess" and "vernier caliper" are Chinese to me.  Does "battery recess" mean how the two batteries sit in its casing?
    Maybe I just didn't have enough coffee this morning.  I'm not ususally shtooo-pid.  (don't go there!)

  • Why does magic mouse not work with duracel batteries

    I bought an iMac a few months ago.
    Now the batteries from the magic mouse are empty and I had to buy new ones.
    Only they don't work. I had to pick cheap batteries from others devices.
    Can anyone tell me which brand wil work?
    Thanks,
    Bernadette

    I bought my iMac 2 years ago, it came with a Magic Mouse, within several months I started having the same battery issues. I looked here, and on the Internet to find out if the problem was already known about, but found only people guessing wrongly at what the problem is. I do hope Apple has fixed this, but unfortunately many of got stuck with a junk Magic Mouse. As an Engineer with 25+ years of experience in the design of electrical contacts & connectors which includes over 2 dozen patents ... believe me when I say the problem here is that the recessed positive contacts (at the on/off switch end) are too deeply recessed to make contact with the industry allowed variation in AA batteries. Those contacts are too deeply recessed because the plastic is too thick (in the hole that forms the recess) and the metal contacts are not tightly up against the backside of that plastic wall, in fact it looks like they are installed with a gap and/or can deform/bend away further opening that gap even larger. As mentioned above many industry AA battery standards define the positive button contact height as being 1.0mm or larger ... however that plastic wall is about 1mm thick, add the gap for the metal contacts and you have no electrical contact no matter how much contact spring force there is at the negative end. Unfortunately, there is no simple good fix for the average person to perform, the recessed contacts can't be accessed to bend them to remove that gap and the pastic is too thick anyway .. leaving us with a "duct tape" fix, like wadding some tin foil into that positive terminal recess and swearing when it falls out during battery changes. A nice elegent fix, would involve disassembling the mouse, machining plastic, backing up those terminals... absurd right?... would be easier if Apple sent us a new mouse that works.
    This problem has nothing to do with overall battery length, battery diameter, or inadequate spring contact force from the negative mouse contacts. Also I doubt the brand or type of battery is the issue for anyone, the positive button heights vary among brands/types, but probably are 1.0mm or larger per the industry specs, Apple just didn't design this mouse to that industry spec, or they did not control their manufacturing quality to yield what they designed. This iMac was my FIRST Apple purchase after decades of avoiding and dismissing Apple, ironically they won me over with their progress and high quality products ... I'm rather disappointed.

  • When on internet my iMac keeps going to gray screen with message reading 'You are not connected to the internet'. My wireless connection is fine for my other devices, why does my iMac keep losing connection with network?

    I have read other post about this and one of them said to uncheck "enable auto channel scan" in my router settings and chang from chanel 6 to 5.  I was able to change the channel to 5 but i can't find anywhere on their page where it has the option to uncheck "enable auto channel scan".  I have a Netgear router WGT624 v3.  Can anyone recomend anything?

    I've had this problem for months and finally called Apple support and paid the one time support fee to get a solution.  I purchased a 21.5" iMac in the summer of 2011 and am currently running OS X 10.7.3.  After confirming all my wifi settings were correct (already suspected this, since every other wireless device in the house works great), the Apple support tech recommended changing channels on my router from "Enable Auto Channel Scan" to one channel out of the 11 available.  I currently have a D-Link DIR-655 router, but the tech said the same structure exists on all wireless routers.  In other words, my situation would not improve if I bought an Apple router (Airport Extreme, Time Capsule, etc).  I logged into my router (here are common IP addresses for routers...  http://compnetworking.about.com/od/workingwithipaddresses/f/getrouteripaddr.htm , and made the channel preference change (in my case, unchecked "enable auto channel scan" and changed from channel 6 to channel 5).  It's been a few days since applying this change and so far, I haven't lost my connectivity. Even though I live in a residential subdivision (not an apartment / condo), my iMac is detecting up to 21 other local networks and this was causing interference (some of my neighbors using the same channel).   Sure enough, when I check the channels of nearby networks, I find many are using channel 6 and no one is using channel 5.  To find out what nearby network channels are being used, go to Apple icon in top left, "about this Mac", "more info", "system report", under network choose "wifi", scroll down and see other wifi network info.  Changing the router channel from auto enable to a specific channel has improved both my internet connectivity and speed (not sharing same channel with neighbors).  Hope this helps!

  • Magic Mouse keeps losing connection.

    This is NOT a batteries issue. I use a mobee Magic Charger in place of batteries. Charge is at 100%.
    I removed it from Bluetooth devices and re-"found" it, have rebooted since. I re-set the PRAM.
    There are no other Bluetooth devices normally in the same room, nor any wireless or cell phones - other than a wireless Apple keyboard (also set up with a mobee charger) - which I assume would be made not to interfere with an Apple wireless mouse.
    Using an iMac, Intell, OS 10.7.5
    Mouse drops out several time a day with a "connection lost" message. It acts like it has lost power - I can set it on the charging plate for a few minutes, then try again, and it usually comes back.
    But, I made sure to charge it fully last week, and it only lasted about 20 minutes. In systems preferences the mouse shows 100% charge. Yet, just now, it lost connection after about a minute of use.

    What you are asking is to essentially debug a Mobee magic charger problem (not, IMHO, a Bluetooth problem or a mouse problem). Like any other product, the Mobee battery pack has a 1/2 life. Mobee's web site has this information:
    http://www.mobeetechnology.com/support.html?catid=11&kbartid=35
    You have a couple of options:
    1. Place "regular" batteries in the device and see what happens. That would eliminate the Mobee device as a problem area.
    2. Replace the Mobee battery pack.
    Barry
    P.S. The Mobee web site also has a post from a user indicating the charge data is incorrect (when using the Mobee device).

  • Why does Apple TV keep losing connection to home library?

    My Apple TV keeps stopping every 4-5 minutes when playing my iTunes library from my shared home computer.  I have to keep refreshing iTunes from my computer to have Apple TV find my library again.  Can anyone tell me why this is happening?  I've checked firewall settings and the computer is not on standby...

    Welcome to the Apple Community.
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    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

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    Since updating ios software my car does not recognise my iPhone and I have to manually connect each time I get in the car.  I have told my phone to "forget device" and re-paired as if for the first time but this has not helped. Nothing else has changed except the software update.

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  • HT2845 why does my wireless mouse keep losing connection?

    Good morning,
    My wireless mouse keeps losing connection...my batteries are at 100% and the "discoverable" option is checked off.  Why is this happening?

    Hi:
    PRAM=parameter random access memory - reset like this:
    http://support.apple.com/kb/PH11243
    SMC=system management controller reset like this:
    http://support.apple.com/kb/HT3964
    Sometimes resetting these "fixes" odd problems - and it cannot hurt.
    To make a device a favorite, go to system preferences>bluetooth.  Highlight the device.  If detailed information is not shown, click oin the little gear>show more info.  Then click on the gear again and make the device a favorite.
    Barry

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