Why does Mail keep showing that I have incoming messages, when I don't?

...usually hundreds via the "burning cigarette"!

Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Warning: The process may take hours if you have gigantic mailboxes. For reasonable-sized mailboxes, it should only take a few minutes.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

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    OS Version: 10.4.8 (Build 8L127)
    Report Version: 4
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    Project Name: MailViewer
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    PID: 336
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 <<00000000>> 0x00000000 0 + 0
    1 com.apple.WebCore 0x95928b70 khtml::RenderFlow::detach() + 64
    2 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
    3 com.apple.WebCore 0x95928cb8 khtml::RenderContainer::detach() + 24
    4 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
    5 com.apple.WebCore 0x95928cb8 khtml::RenderContainer::detach() + 24
    6 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
    7 com.apple.WebCore 0x95928b70 khtml::RenderFlow::detach() + 64
    8 com.apple.WebCore 0x959072e4 DOM::NodeImpl::detach() + 60
    9 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    10 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    11 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    12 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    13 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    14 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    15 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
    16 com.apple.WebCore 0x95928aa4 DOM::DocumentImpl::detach() + 128
    17 com.apple.WebCore 0x9584dca0 KWQKHTMLPart::setView(KHTMLView*) + 64
    18 com.apple.WebCore 0x9592899c -[WebCoreBridge dealloc] + 36
    19 com.apple.WebKit 0x956aebd4 -[WebBridge dealloc] + 92
    20 com.apple.WebKit 0x956b92f0 -[WebView(WebPrivate) _close] + 136
    21 com.apple.WebKit 0x956b97d8 -[WebView dealloc] + 36
    22 com.apple.AppKit 0x936f64b4 -[NSView release] + 200
    23 com.apple.Foundation 0x92939968 NSPopAutoreleasePool + 536
    24 com.apple.Foundation 0x92955950 __NSFireMachPort + 332
    25 com.apple.CoreFoundation 0x907ea820 __CFMachPortPerform + 176
    26 com.apple.CoreFoundation 0x907ea734 __CFRunLoopDoSource1 + 152
    27 com.apple.CoreFoundation 0x907dce4c __CFRunLoopRun + 1556
    28 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
    29 com.apple.HIToolbox 0x93203740 RunCurrentEventLoopInMode + 264
    30 com.apple.HIToolbox 0x93202d4c ReceiveNextEventCommon + 244
    31 com.apple.HIToolbox 0x93202c40 BlockUntilNextEventMatchingListInMode + 96
    32 com.apple.AppKit 0x936e5ae4 _DPSNextEvent + 384
    33 com.apple.AppKit 0x936e57a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    34 com.apple.AppKit 0x936e1cec -[NSApplication run] + 472
    35 com.apple.AppKit 0x937d287c NSApplicationMain + 452
    36 com.apple.mail 0x000871d8 0x1000 + 549336
    37 com.apple.mail 0x00087080 0x1000 + 548992
    Thread 1:
    0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 4:
    0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
    2 ...apple.AddressBook.framework 0x94d2fcac -[ABRemoteImageLoader workLoop] + 132
    3 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 5:
    0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
    2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x9298469c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 6:
    0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
    2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x929857dc +[NSURLCache _diskCacheSyncLoop:] + 152
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 7:
    0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
    2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x9296c164 -[NSRunLoop runMode:beforeDate:] + 172
    5 com.apple.Foundation 0x9296c09c -[NSRunLoop run] + 76
    6 com.apple.WebKit 0x9568def0 +[WebFileDatabase _syncLoop:] + 176
    7 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    8 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 8:
    0 libSystem.B.dylib 0x9001f08c select + 12
    1 com.apple.CoreFoundation 0x907ef40c __CFSocketManager + 472
    2 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 9:
    0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
    2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
    3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
    4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
    5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x0000000000000000 srr1: 0x000000004000f030 vrsave: 0x0000000000000000
    cr: 0x24024284 xer: 0x0000000000000007 lr: 0x00000000959ffd6c ctr: 0x0000000000000000
    r0: 0x0000000004e0bdac r1: 0x00000000bfffde00 r2: 0x0000000004e0bbd4 r3: 0x0000000004e0bdac
    r4: 0x00000000000000bf r5: 0x0000000004e0bdac r6: 0x0000000095a7f2a4 r7: 0x00000000a58df5f4
    r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x00000000959fdc18 r11: 0x0000000044024282
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
    r16: 0x0000000000000000 r17: 0x0000000000000001 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000417ec8 r23: 0x0000000000417ec0
    r24: 0x00000000bffff05c r25: 0x000000000000001c r26: 0x0000000000000001 r27: 0x0000000001855600
    r28: 0x0000000000000000 r29: 0x0000000004e076a0 r30: 0x0000000004e076a0 r31: 0x0000000095928978
    Binary Images Description:
    0x1000 - 0x199fff com.apple.mail 2.1 (752) /Applications/Mail.app/Contents/MacOS/Mail
    0x4aeb000 - 0x4aedfff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x8fe00000 - 0x8fe51fff dyld 45.3 /usr/lib/dyld
    0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x9021b000 - 0x90268fff com.apple.CoreText 1.0.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90373000 - 0x9072dfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907ba000 - 0x90893fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x908dc000 - 0x908dcfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x908de000 - 0x909e0fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a3a000 - 0x90abefff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90ae8000 - 0x90b58fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90b6e000 - 0x90b80fff libauto.dylib /usr/lib/libauto.dylib
    0x90b87000 - 0x90e5efff com.apple.CoreServices.CarbonCore 681.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90ec4000 - 0x90f44fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90f8e000 - 0x90fcffff com.apple.CFNetwork 4.0 (129.19) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x90fe4000 - 0x90ffcfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x9100c000 - 0x9108dfff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x910d3000 - 0x910fcfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x9110d000 - 0x9111bfff libz.1.dylib /usr/lib/libz.1.dylib
    0x9111e000 - 0x912d9fff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913d8000 - 0x913e1fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x913e8000 - 0x91410fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91423000 - 0x9142efff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x91433000 - 0x9143bfff libbsm.dylib /usr/lib/libbsm.dylib
    0x9143f000 - 0x914bafff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914f7000 - 0x914f7fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x914f9000 - 0x91531fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x9154c000 - 0x91619fff com.apple.ColorSync 4.4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9166e000 - 0x916fffff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x91746000 - 0x917fdfff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x9183a000 - 0x91898fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x918c7000 - 0x918e8fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x918fc000 - 0x91921fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x91934000 - 0x91976fff com.apple.LaunchServices 181 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x91992000 - 0x919a6fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x919b4000 - 0x919f6fff com.apple.ImageIO.framework 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x91a0c000 - 0x91ad3fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91b21000 - 0x91b36fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91b3b000 - 0x91b59fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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    Model: PowerMac4,2, BootROM 4.3.4f2, 1 processors, PowerPC G4 (2.1), 800 MHz, 768 MB
    Graphics: NVIDIA GeForce2 MX, GeForce2 MX, AGP, 32 MB
    Memory Module: DIMM0/J12, 512 MB, SDRAM, PC133-333
    Memory Module: DIMM1/J13, 256 MB, SDRAM, PC133-333
    Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
    Network Service: SBC Yahoo! DSL, Ethernet, en0
    Parallel ATA Device: ST360020A, 55.9 GB
    Parallel ATA Device: PIONEER DVD-RW DVR-104,
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
    USB Device: Apple Optical USB Mouse, Fujitsu Component, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
    FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

    Hello melmiamich.
    I don’t fully understand what you say. If it’s just a particular message that causes Mail to crash, proceed as follows:
    1. Launch Mail holding the Shift key down until the main window appears. This tells Mail to not select any mailboxes or load any messages upon start up.
    2. Go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled -- having this setting enabled is a really bad idea for spam-related security reasons anyway.
    If you have the preview pane visible, Mail may still crash again as soon as you select the troublesome message. You’ll have to either delete the message or move it to another mailbox to prevent Mail from accidentally trying to open it (the problem could be a bug in Mac OS X that might or might not be fixed in a future version). There are at least three ways of doing this without displaying the message contents:
    3a. You can hide the preview pane by dragging the separator bar between the message list and the preview pane to the bottom of the window, or just double-click within the separator bar, so that the preview pane disappears and only the message list is visible. This would prevent Mail from trying to load the message when it is selected in the message list. To make the preview pane visible again, drag the separator bar up from the bottom of the window, or just double-click on it again.
    3b. If you select the message with the mouse, the message is displayed in the preview pane when the mouse button is released, not when it’s pressed. This allows you to drag the message to the Trash or to any other mailbox without Mail trying to display its contents.
    3c. Ctrl-clicking on a message causes a contextual menu to appear, from which you can usually (but not always, don’t ask me why) choose Delete or Move To, without the contents of the message being displayed in the preview pane.
    BTW, please update the Operating System field on your My Settings’s profile (and click Save), so that it accurately reflects the version of Mac OS X you’re using now.

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