Why does marking faces not work in photoshop elements 11?

I follow all the instructions and get flagged "No new people found in your selection". When I select an individual photo a square appears round around faces asking "Who is this". So I am having to mark faces in each individual photo and with over 6000 photo's this is a big task. Marking photo's worked well in Elements 10

PSE simply uses the system fonts. Have you installed the font in the default location?
Are you using a small font size on a large resolution image?

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