Why does more info disappear when I choose get info

When I download a file and choose "Get info," I can see the dimensions (if it is a graphic file), color space, and the URL source under "More info." When I close Get info and reopen it again, that information disappears and never comes back. Why isn't this information saved and how do I get it back?

Hi ryandoss-
There appears to be some slow performance after signing in. This presents a blank screen. (If you wait long enough, you should see the content load).
We are working to resolve this issue. Sorry about the trouble. And, thanks for your patience.

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Hi,
I think the data in the PDF file was filled-in using MAC preview.
One option is to ask the user to fill the file again using Adobe Reader or Acrobat.
Or else refer to following link:
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