Why does my 4s phone mute itself? I've reset the setting like other posts have suggested.

Why does my 4s phone mute itself? I also have a hard time hanging up after a call. The screen goes blank like it's in a sleep mode. I have to use 2 hands to make it hang up--one to hold the home button and the other to hit the end bar. I've "Reset All Settings" in General Settings like other posts have suggested. This worked for a short period of time but now the phone is back to muting itself. Why does this happen?

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW.
If you've been through ALL these steps and you still have problems, then you'll need to bring your phone into Apple.

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