Why does my Adobe Reader (10.1.3) freeze-up when I down load statements from some websites?

Why does my Adobe Reader (10.1.3) freeze-up when I down load statements from some websites?
When I down load statements from some websites, the pdf freezes and I get a message that the website is not responding and that windows is checking for a solution for this problem. I have uninstalled and reinstalled many times. I really like the Adobe Reader, but I need answers on why this is happening and how to fix it. AN AUTOMATIC UPDATE FROM 08/23/11 DOESN’T CUT IT!!

Acrobat Cleaner Tool
Mylenium

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     Luisa Montaini-Klovdahl, Ph.D.Licensed Psychologist &
    Captain, US Army Reserves Medical Service Corps4153 Park Blvd
    Palo Alto, CA 94306
    Telephone: 650.384.6559
    Facsimile: 650.384.6547 This e-mail may contain confidential patient information. If you have received this transmission in error, please delete and contact the sender.   
         From: aadeshs76610910 <[email protected]>
    To: Luisa Montaini-Klovdahl <[email protected]>
    Sent: Thursday, April 30, 2015 9:55 AM
    Subject:  Why does my Adobe Reader DC stop working when I click scroll down options?
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