Why does my apple id say I can not download an app downloaded by an family member?

Today I tried to download an app one of my family members on family share has but leaves this message "This re-download is not avaliable for this Apple ID either because it was bought by a different user or the item was refunded or canceled." One of my family got the Zedge app, and it was free...   Can someone please explain what to do so I can get the app?  Otherwise I can not get it at all.  Thanks :)

You will need to take this up with Apple - we are just users here, so we cannot help with such questions. If this is your iTunes account, then I'd start here:
http://www.apple.com/support/itunes/
(try the account & billing tab)

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