Why does my Apple TV tell me I am signing my wrong username and password when I have not

Hi ,
Can anyone please help me before I explode..:-)
I m trying to rent a film, the Apple TV keeps telling me my username and password are wrong when they are'nt at all but how do I clear it so it will recognise it as right??
Its really getting to me..:-)
thank you in anticipation..
By the way, I am a total technophobe so I will try my best to answer any questions but explain in laymans terms please.

Welcome to the Apple Community.
Have you set your iTunes Store to the correct location.
Do you have any problems with errors popping up about setting date & time.

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Why does my Apple TV tell me I am signing my wrong username and password when I have not

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