Why does my brand new HP Officejet 5740 have extremely poor quality scan results?

My brand new HP Officejet 5740 has extremely poor quality scan results!  
Excessive and unacceptable amounts of white specs appear in the resulting  jpegs, of what are  perfectly clean, orignal, dark,  documents, pages and  photos,  when placed into the scanner.  Why is this happening???
Has anyone else experienced this problem?  If so, how did you resolve it?

Hi @mpstone1,
Welcome to the HP Support Forums! I see you are not happy with the scan quality on your new HP Officejet 5740, when you scan something you are getting alot of white specs.
I would like you to first perform a Hard Reset on the OJ 5740:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
Please continue here: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, complete the steps listed, make sure the scanner lid is fully down when powering on, do not lift the lid until the printer is fully initialzied.
If after the troubleshooting has been done the copy quality has not improved, contact our technical support at 800-474-6836 as it may be the hardware and you would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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