Why does my connection to Apple store constantly fail even though I have good internet connectivity to all non-apple apps?

Hi.
All of a sudden my IOS devices are having difficulty accessing all of my Apple-store controlled apps and purchases when using my home network, even though it is a really fast network and my other devices work perfectly. Spotify, YouTube and Netflix and all apps that don't rely on Apple purchases are working perfectly on my iPad and ipod, and I have fast internet speed and perfect connectivity on all my other devices.
But when I go to Newsstand or iTunes Store for example I get the message 'can't connect to Apple server' or 'you are not connected to wifi' even though all non-Apple apps are connecting perfectly on the same device. I have tried all the usual reboot, reset solutions and nothing seems to resolve this. My software is up to date. My iPod and iPad are working perfectly when I use another network. My home network is working perfectly for everything else.
Any ideas?

Sorry for bad English and typos, I wrote it quickly.

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