Why does my CP1525nw clean after each page? (using Laserjet1525nw; WIN 7 32bit)

From what I can find the issue is due to custom size paper. I am printing 6.7 X 6.7 envelopes for my daughters wedding and had no problem until I had printed about 50 of the envelopes (one at a time). I am using a template for printing the addresses so I do not print as an envelope format but as a custom size document. I have set the size to a custom size and it was printing beautifully. Then it seemed to freeze and after that it started cleaning after each sheet(envelope). I don't know what happened to change it since I had changed no settings after the initial setup. I have tried restarting the printer. I have exited WORD and restarted (after checking to see if the size was set to the custom size). In addition to the cleanings adding time to my project I am worried that it might be harmful to my printer since it cleans each time. I am only 1/3 complete on my envelopes and hope to resolve this before I continue. . I googled this issue and found that it has happened to others but I have not found a solution. Any suggestions would be greatly appreciated!

I just got this printer the other week and it's doing the same thing. I didn't try changing the paper to custom, just left it at 8.5x11. I tried manually feeding one a time through tray 1 but nothing has fixed it. I am too worried it'll damage my printer and it's adding SO much time to my project. I am considering calling support.

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I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Why does my CP1525nw clean after each page? (using Laserjet1525nw; WIN 7 32bit)

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