WHY DOES MY CREATIVE CLOUD ALWAYS SAY START TRIAL! ! ! ??? I cant update lightroom correctly. Please Help.
HOw do i fix this issue once and for ALL! THis will be the third time now that i bring this up to adobe.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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Try the following:
1. Connect the phone to your computer using the USB cable and let it sync.
2. Uncheck "Sync with this iPhone over Wi-Fi"
3. Click Apply
4. Check "Sync with this iPhone over Wi-Fi"
5. Click Apply
6. Quit iTunes
7. Disconnect the phone from the USB cable
8. Make sure your phone is connected to your Wi-Fi network
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iTunes should see your iPhone and connect to it. Go under Settings > General > iTunes Wi-Fi Sync and see if you can initiate a sync. -
I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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Why does the Creative Cloud app steal focus multiple times when it starts up?
I am running Windows 8.1. When my system boots up, I've set Creative Cloud to launch at startup. I like to have the CC app running in the background so I can keep all of my apps up to date.
The problem is that the CC app steals the operating system's focus multiple times when it launches. For example, right after I log in to Windows, I'll usually launch Chrome. If I start typing something in the address bar, I am interrupted halfway through as the CC app launches and steals the focus. So then I reset the OS focus to Chrome and start typing again. And then CC usually steals the focus again after a couple of seconds.
I've verified that it is CC by disabling launch-at-startup. Doing this makes the problem go away.
This is completely obnoxious and unnecessary. If an app launches in the background, it shouldn't steal the focus once, let alone twice. This is software development 101. We are paying good money and should not have to deal with problems like this.Here you go:
https://creative.adobe.com/share/a943d4fa-a03e-4f8f-a49e-d22019257dea
David -
Second go around on this. Once upon a time no problem: Click icon and CC opens and I can see updates, etc. All of a sudden icon opens CC "You've Been Signed out" message. I can sign on to Adobe with my password, but can't change it.
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
For password problems Change Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019 -
Why does the creative cloud stop installing and never finishes?
Ok so I downloaded the free trial and everything was working out until i double clicked the installer and it said it was installing and 2 secs later when the blue bar(loading bar) started it closed the installation and won't work? Does anyone know why or send me a video on how to solve this issue?
Andrew_106 for information on how to install the Creative Cloud Desktop application please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3. My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC. Lightroom shows Install but it is installed. Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
More information gives Exit Code: 7
Please see specific errors below for troubleshooting. For Example, ERROR:
- 0 fatal error)s), 0 error(s)
I also cannot directly download from my account on the web. This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere. I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted. I cannot download that now as on Adobe's site it says we are experiencing problems. Aren't we all.
I was happy with CC until last week but now cannot recommend it.
I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that.Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Why does my Creative Cloud Photoshop show I am on a trial version
why does my Photoshop CC tell me that I am on a 30 day trial version with only so many days left ?
Hi neepdocker,
Please follow the steps in the link:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Incase the issue still persists, please contact Adobe at http://adobe.ly/yxj0t6.
Regards,
Rajshree -
Why does Adobe Creative Cloud desktop app keep crashing?
After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?
Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
Why does my creative cloud desktop disappears after I reboot?
Everytime I reboot my MacBook Pro I have to re-install Creative Cloud on my machine. It used to remain in the creative cloud folder and stay at the top of my screen. Now it does neither. Help!?!?!
I'm having the same problem, every time I shut down the mac the icon disappears and doesn't load from my applications. Is there a bug fix for this?
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Why does my Creative Cloud app only list 5 apps as installed when I have installed 9 apps?
I originally installed the Creative Cloud app and all the software I needed (Illustrator, InDesign, Dreamweaver, Photoshop, Fireworks, Muse, Edge, Acrobat, InCopy, Bridge, Extension Manager, Lightroom) sometime in 2014. Now my Cloud app displays only 5 of the software as installed and the rest can be installed. I have never uninstalled any of the software.
So my question is why have some of the installed software disappeared from the Creative Cloud app?Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Why does a Creative Cloud subscription cost more in Australia?
A Creative Cloud annual subscription in the US is $29 (for qualified customers). In Australia the same deal is $37. Anyone know why?
No-one but Adobe knows.
Everyone but Adobe thinks it's unjustifiable but that hasn't stopped them charging what they like, wherever they like since they're a monopoly.
Geographical pricing differences is one of the most discussed subjects on this forum.
See this thread re: European price differences
http://forums.adobe.com/message/4408382
Microsoft, Apple and Adobe are being asked similar questions by the Australian Government
http://www.theage.com.au/technology/technology-news/it-giants-in-price-probe-20120428-1xs1 6.html -
Why does the creative cloud application not load?
I am trying to upgrade lightroom 4 to 5, and i can't access it through the creative cloud app because it won't load. I even bought lightroom and photoshop creative cloud again, but it has to download through the cc app.
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-AND JUST FOR MAC USERS - Some 10.9.3 links
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-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
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I just installed AirPort on My Windows PC.
Now I wont to Connect to the hard drive of Time Capsule to share Data with my MacBook.
Air Port always says "wrong password".
I even tryed to change the password, restart the PC, restart Time Capsule ...
Nothing happans.
The Ethernet connection, Internet connection and printer connection works great, but not the Hard drive!!!
Can anyone help me???Sorry I went off to dream land and Apple decided to glitch their server so the edit failed. I am answering different posts with different problems and went off about networking. Blame it on age.
You can ignore most of the post above.
But I do still want you to connect direct to the TC without any other connections.
Reset it to factory by holding in the reset and then powering on.. keep holding in reset until the led flashes rapidly. This is a total wipe of settings.
I do want you to use airport utility to access the TC.. to erase the disk, and restart as a fresh new TC.
Do not password it.. do not change anything from defaults except to turn on Guest network give it read and write permissions.. And to set the correct workgroup.. update the TC. .
Then try to access the TC . if it asks for a password it is public. username can be anything but either current username on the pc or admin.
BTW make sure you are logging into windows.. just booting straight to desktop ruins the security permissions and loads of things do not work. You must log into windows.. and then log into the TC.
If it doesn't work as I said try linux os or reinstall windows.. that is necessary every couple of years anyway.. it will work.. you have a permissions issue or networking issue.. these can be cleared. -
I downloaded a free trial version of Photoshop Creative Cloud. It doesn't have the "color variation" option in this photoshop CC. I don't think it has anything to do with the fact that it is a free trial. But, How could I obtain the feature? Thanks.
Hi,
What operating system are you using?
On the windows version it should be Image>Adjustments>Variations
The mac version doesn't have the variations plugin.
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