Why does my cs5 serial number not qualify for an upgrade?

I input the serial number for my cs5 product in order to quality for the adobe customers special and it doesn't qualify. Any idea why? I wanted to chat with an Adobe representative but was only given the forum as an option.

What KIND of CS5 do you have... regular or volume license or OEM that came with a computer or education or ???

Similar Messages

  • Cs5 serial number not allowed for cs6 upgrade?

    hello
    I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5).  All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

    phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
    In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
    best regards in all events
    Simon

  • Serial number "not qualifying" for upgrade

    Everything works great through the PURCHASING process, but as soon as I try to use the expensive "upgrade" from ACROBAT PRO 9 to ACROBAT PRO XI, I'm told my Pro 9 SN doesn't qualify. Why? (Mac)
    FYI - "chat" is useless on a Sunday apparently. So much for 24/7. I see this question has been asked multiple times without any resolve for anyone in the last TWO YEARS.

    attn: Rajshree: I've tried responding to your email & clicking the "direct" link but nothing works. More Adobe hassle?
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  • I am trying to upgrade my Creative Suite 5 to Creative Cloud but am being told that I do not qualify for the upgrade, does anyone know why?

    I am trying to upgrade my Creative Suite 5 to Creative Cloud but am being told that I do not qualify for the upgrade, does anyone know why?

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  • Stock data of serial number not suitable for movement

    We have a situation where we have had to put some serialized parts on a rework production order.  When we are trying to bring them back into stock, we're getting a message that says "Stock data of serial number not suitable for movement."  I'm guessing that this is because this serial number had existed in stock before (since this is a rework of an existing material/serial number.)  We need to receive this back into stock using this same serial number. How is that possible?
    Thanks in advance for your help.
    Sybil

    Dear,
    Please refer these threads,
    Re: Removing Serial number Profile
    IQ02 Shows Blocked Stock for Serial Number
    Hope it will help you.
    Regards,
    R.Brahmankar

  • MIGO - GR - Others -- Serial Number Not saved for Movement Type : 561

    Hello,
    I am trying to post good receipt-other ( for movement type 561) using MIGO transaction. I have specified all required data.
    Also depending on the item qty., I entered serial number in serial number tab.
    Its creating document successfully. However if I try to display same document using MIGO, serial number is missing.
    I tried to debug the code and I realized its not saving serial number itself.
    For other movement type its creating document with correct serial number.
    If I repeat same process using same data using transaction MB11 its posting successfully and I can see serial number using MIGO transaction as well.
    One more thing which I've noticed is when I post document using MIGO, Account assignment details are missing. However with MB11 I can see account assignment data too.
    Would be really appreciated if someone can help me on this.  I dont know If I'm missing any configuration part here.
    Thanks & Rgds,
    Nilesh

    Any help Experts?
    Nilesh

  • Adobe Updates not downloading - available but "try again later" error with link to "serial number not qualifying"

    I just upgraded computers (PC w/Windows 8 64 bit) and I did a fresh install of my copy of Adobe Photoshop CS5 (along with Bridge and Camera Raw).
    The install asked for serial numbers which I provided and the installation was a success - however, I can not view full resolution images, only thumbs
    in Bridge and I can not open RAW files from my Canon 5D Mark III (though, I can my files with the older Canon 7D).  I WAS able to view and work with
    the newer RAW files on the older computer.
    Under "Help", "Updates", it says they are available but after appearing to upload to my computers, I get this:
      Adobe Bridge CS5 4.0.5 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe Extension Manager CS5 5.0 Update
      There was an error downloading this update. Please quit and try again later.
      Photoshop Camera Raw 6.7 Update
      There was an error downloading this update. Please quit and try again later.
    There is then a link to customer service which brings me to this:
    Creative Cloud Help /  
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    What gives?  It was a qualifying product a few months back.  Even if Adobe stopped supporting CS5 (???), I should still have access to past updates
    that I had already once received. 
    I tried 3 times in 1 hour - no luck in getting back to a state I was in only yesterday, and months earlier.
    /Mitch

    Apparently, Adobe has very little interest in it's past customers unless they shell out more cash.
    I have never seen such a move as this - to REMOVE support and older update links off the Web in an effort to force an upgrade.
    My tech support stated (after first stating I was simply out of luck) that he was graciously allowed to make an exception and provided me with a link to support that is strangely
    hidden and /or removed from public access.
    Here is that link:
    Adobe Update Support Web Site:   1-28-2015
    https://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows
    /Mitch

  • Photoshop CS5 serial number not working?

    I bought and downloaded Photoshop CS5 from this site about two years ago, and since then have purchased a new computer. I want install CS5 on this new computer, but my account isn't listing CS5 under my lists of products. When I try and register the serial number I found under my program's System Info, I get an error message that says my serial number isn't valid.
    A little while ago, adobe had an information leak and my account was one of the ones listed as possibly compromised- could this be the issue?
    If not, why won't it let me register CS5 to my account? I really want it on my new computer. I purchased the product legitimately and I don't want my money disappearing after only two years.

    Explain your situation to Customer Support, and see if you can submit some sort of proof. For example a credit card statement. Your bank can help you with that. See if your ISP can fish up the email.
    Also if you purchased it as an Educational discount, you might get in touch with that section.
    We are users and perhaps a Staff member may drop by, but for now that's the best advice.

  • CS5 serial number not recognised when upgrading to 'CS members Complete - Special Offer' on the cloud

    I have CS5 premium membership, and would like to upgrade to the the cloud. My profile lists the serial numbers of this older software, but when I try to buy the "CS members Complete — Special Offer" it says I'm not eligible. Why am I not eligible? I'm using a Mac Book Pro. The old software is installed on my imac and I cannot access it now as it's in another county.

    Yes it is, as I am having the same problem - was eligible for the Student/Teacher edition, now not and looking to upgrade to an Individual licence.
    I talked to someone on Livechat yesterday about this and it ended with the person telling me if I called the sales number, rather than online, they would honour the upgrade.
    When I called, the person on the phone said that this was not possible (and that there was no record of this commitment on my notes)...
    It seems that there is no reward for loyalty or honesty... :-/

  • Why is the serial number not working for my premiere elements 12?

    Can anyone help me with why my serial number is invalid

    You might want to contact Adobe directly (this is a user to user help forum, not Adobe support)
    Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
    -http://helpx.adobe.com/contact.html?product=premiere-elements&topic=activating-my-product- or-serial-number-issues

  • Why does my iPad serial number come back as "changed"?

    When troubleshooting a problem with my boyfriend's iPad (that was frozen), using my iPad, we submitted mine's serial number to open a chat with technical support and it came back that it had been changed. We bought my iPad at the Apple store. It's the first generation (dinosaur). Recently, the only weird thing two weeks ago was when I was online participating at an auction and without keying anything, it appeared someone was typing on the keyboard. Other weird things recently include my 2 year old iMac melting down. Does anyone have a theory? Can my devices possibly be pirated? Thanks for any help.

    What KIND of CS5 do you have... regular or volume license or OEM that came with a computer or education or ???

  • Serial Number not suitable for movement  when doing goods issue  or sto ?

    Dear all ,
    I have a issue , when doing sto or goods issue ,
    i have a material code serial number profile is off physical quantity is laying 20  and my requirement  is active the serial no
    and  assign to  serial number  for the material ,
    Tcode is iq01 put the material , serial number  and category after save when i am doing  ma1a putting material ,quantity
    and that serial number click on save ,  geting error like
    Stock data of serial number 1234 not suitable for movement
    when i am checking iq02 serial number is showing but checking in  MMbe there is not showing
    Regards
    Shiv

    hello,
    to activate the serial numbers you first have to clear all the stock for this material (MVT 562 / 502 or other)
    Than activate the serial in the material muster.
    in your situation (if i understood correctly) what you need is:
    1.  disable the serial numbers for the material (move them to another material)
    2. deactivate the serial number in the material master
    3. get rid of all the stack - post it with  562 or 502
    4. activate serial numbers
    5. post the material back to stock - 561 / 501 - than the system will require a serial number for each unit

  • Why is Illustrator CS2 serial number not recognised in a new installation?

    Dear Adobe Community
    I have deactivated CS 2 on my home computer in Oxford and I want to install it on my daughter's computer in Leeds for temporary use.
    The installation asks for a serial number.  I have two, one that came with the software in 2007 -ish, and one that is quoted on my Adobe login page, but neither is accepted so the software will not install. 
    If there was a third serial number issued when I downloaded the software then I cannot trace it after seven years.
    Hope someone can help?
    Brian

    Please see here for the solution:
    https://www.adobe.com/cfusion/entitlement/index.cfm?loc=en&e=cs2_downloads

  • Why is m y serial number not being accepted by Adobe?

    I just downloaded Photoshop CS6 and when it comes to adding the serial that was sent to me, I get this mesage "The serial number you entered is invalid. Please try again.
    What can I do. I just paid a bundle for this download.
    Wes

    this article might help, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html 
    otherwise contact Adobe support

  • Why is my purchased serial number not accepted in the downloaded trial version?

    I purchased an upgrade to Elements 10 from Elements 9 and downloaded a 32 bit version instead of a 64 bit version.  The only way I found to re-download was to download a trial version.  Entering the serial number provided by Adobe gives the message that it is an invalid serial number.

    Did you enter the Elements 10 serial number?  Have you checked your account to verify it is the same serial number you have registered?

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