Why does my email account keep telling me my username or password is incorrect when it isn't?

why does my email account keep telling me my username or password is incorrect when it isn't?

Sky email is provided by Google now. Have you tried logging in via webmail on a desktop computer? Occasionally Google asks you to verify your account by entering a CAPTCHA which can't be done in a dedicated email client.
If that doesn't help, try removing and then re-setting up the account, following the directions here:
http://www.sky.com/helpcentre/broadband/email-and-tools/accessing-email-on-the-m ove/

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