Why does my "HL-DT-ST RW/DVD GCC-4482B drive" not recognise DVD-R discs?

This "HL-DT-ST RW/DVD GCC-4482B" drive on my machine does not recognise DVD disks. I then remove the DVD disks and load them into another drive on the same machine where they are recognised immediately.
As the dual drive setup is very handy I'd like to have both DVDs working again.
I have been tried to update the firmware for my "HL-DT-ST RW/DVD GCC-4482B drive" but it fails to complete and this message appears: "The update did not complete successfully, (9994)"
I would appreciate any help with this issue.
Regards,
Joe

Hi RO123:
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I am sending a link to a page results for "“HL-DT-ST RW/DVD GCC-4482B" click here. You may find it useful in the mean time.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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[Personal Information Removed]

Hi RO123:
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I am sending a link to a page results for "“HL-DT-ST RW/DVD GCC-4482B" click here. You may find it useful in the mean time.
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