Why does my HP DV6 laptop randomly shut down and stop charging?
I believe I've asked this question before. In August 2011 I got a laptop:
HP DV6
Product #:
LW260UA#ABD
Processor
AMD A8-3500M APU
My problem is that my laptop always has to sit in a certain position of it is going to be able to charge. Is this due to the port where the laptop is charging being faulty and loose? Also when I unplug the charger the laptop shuts off automatically within 1 minute. I then have to plug the laptop up to the charger again for it to work. Basically, I need to ALWAYS have my laptop plugged in for it to work. I tried doing the battery test on the laptop, but it said it's fine and has no bad cells. Any help would be very much appreciated.
Hi melkouas,
Thank you for your inquiry, I will try my best to help.
I grasp that you are experiencing a charge issue. You have tested the battery and it is OK, but you must be connected to power for it to work.
I have located documents I believe will help. Battery Does not Power Notebook or Hold a Charge
and Testing and Calibrating the Battery (Windows 7).
Please let me know if you would like further assistance.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
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Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart, something to do with a Panic report?
Thanks
BrianHi mende1,
you asked me to post the Kernal panic report then next time it appears, sorry for the delay but it was fine until yesterday when it happened again so here it is, hope you can make sense of this, thank you for your help.
Regards
Brian
Interval Since Last Panic Report: 97797 sec
Panics Since Last Report: 1
Anonymous UUID: 17D8F909-09A9-4BC6-A153-A12F75529506
Sun Jan 27 09:32:57 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff80002b4b31, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000800a9118, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0xffffff80008c2028, RBX: 0x00000000800a9100, RCX: 0xffffff800ae5bf00, RDX: 0x0000000000000080
RSP: 0xffffff8078713e68, RBP: 0xffffff8078713eb0, RSI: 0x000000005aefd876, RDI: 0x00000000800a9118
R8: 0x0000000000000010, R9: 0x0000000000000000, R10: 0xfffffe802662d000, R11: 0x00080000000263f3
R12: 0xffffff8078713f60, R13: 0xffffff8078713f78, R14: 0x0000000000000000, R15: 0x00000000800a9118
RFL: 0x0000000000010002, RIP: 0xffffff80002b4b31, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000800a9118, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8078713b10 : 0xffffff8000220792
0xffffff8078713b90 : 0xffffff80002c4794
0xffffff8078713d40 : 0xffffff80002da55d
0xffffff8078713d60 : 0xffffff80002b4b31
0xffffff8078713eb0 : 0xffffff80002352a5
0xffffff8078713ec0 : 0xffffff800036489d
0xffffff8078713ee0 : 0xffffff8000345031
0xffffff8078713fb0 : 0xffffff8000820057
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 1750251829240
last loaded kext at 51464252613: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f815c7000, size 57344)
last unloaded kext at 215848970782: com.apple.driver.AppleFileSystemDriver 13 (addr 0xffffff7f825c2000, size 12288)
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com.vmware.kext.vmnet 3.0.0
com.vmware.kext.vmioplug 3.0.0
com.vmware.kext.vmci 3.0.0
com.vmware.kext.vmx86 3.0.0
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.GeForce 7.3.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AirPort.Atheros40 505.67.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBOHCI 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.nvidia.nv50hal 7.3.2
com.apple.NVDAResman 7.3.2
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418ASQ, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x24300000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: hub_device, 0x0409 (NEC Corporation), 0x0059, 0x26400000 / 2
USB Device: Tablet, 0x172f, 0x0037, 0x26410000 / 6
USB Device: Mass Storage Device, 0x058f (Alcor Micro, Corp.), 0x6362, 0x26430000 / 5
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0x26440000 / 4
USB Device: JumpDrive, 0x05dc (Lexar Media, Inc.), 0xa205, 0x26441000 / 7
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4 -
My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when it shut down,
Hey Sarahbetts,
Thanks for the question. If I understand correctly, the MacBook will not turn on. I would recommend that you read this article, it may be able to help the issue.
Troubleshooting: My computer won't turn on - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
Why does my 2009 27" imac keep shutting down?
why does my 2009 27" imac keep shutting down?
Could, also, be failing hard drive , power supply or logic board.
You may have to make an appointment and take your iMac in to Apple or Apple authorized repair center for diagnostics and a repair estimate.
If your iMac has a 1 TB internal hard drive, it maybe a Seagate drive and maybe eligible for free replacement under the Apple Seagate 1 TB internal hard drive replacement program.
If you can get your iMac running, you need to backup all of your data ASAP!. Either backup to optical disc, flash drive/s or purchase an external hard drive for backup. You can use a data cloning program such as CarbonCopyCloner or SuperDuper to make an exact copy of your iMac's internal hard drive.
You can check for eligibility for free hard drive replacement by inputting your iMac's serial number here.
http://www.apple.com/support/imac-harddrive/ -
Why is my macbook pro randomly shutting down and restarting?
My macbook pro is randomly shutting down and restarting. It started a couple days ago and seems to happen completely randomly. I did a extended hardware test and no problems were found. I reset the SMC and that didn’t work. Battery is charged and I don’t think its overheating. Im using Mavericks 10.9.1. Someone please help because I can’t even use my mac for anything lately and its really annoying.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful. -
Macbook Pro Randomly Shuts Down and Restarts
Hi There,
This issue appears to have occured for other people in different forms but there does not appear to have been a conclusive answer to the problem, so here's hoping someone here might be able to provide some further insight into the issue, and with some luck, a solution.
I have an early 2008 MacBook Pro running OS X 10.7.2 (plugged-in to power) that has started to randomly shut down and then restart itself (goes through all the start up screens; Apple logo etc.). It doesn't appear to be just a straight restart of the machine, but it shuts down, and then a couple of seconds later, reboots, as though it is two different actions...
The computer does this pretty randomly, and now quite often. It happens when applications are running, Safari for example, and when nothing is running and i just go to open Finder or use Spotlight.
I haven't had this issue in the past (some 3+ years of full time use now) and as far as i'm aware, nothing changed on the computer immediately prior to the issue occuring (no updates, installs etc.).
I've checked the systen log which, each time the issue occurs, returns the message 'Previous Shutdown Cause: -128'. I've sought reference as to what this refers to, but it would appear to be a mystery to the WWW.
I have tried the following solutions with no success:
- Proper restart and reboot of system;
- Repair permissions;
- Reset SMC;
- Reinstall OS X.
Any thoughts on what the problem is, what the '-128' refers to, or what more i can try to solve the issue?
Your help is much appreciated! Thanks.I know this is a really old thread, and everyone's probably already bought new computers now. However, I'm still using my 2010 MacBook Pro and have been experiencing this very frustrating issue. However, I think I just found a way to open a finder window that prevents the shut down. In Finder>Preferences>General, under "New Finder windows show", I had "All my files" selected (BAD?), which probably was the cause, because setting that to "Desktop" instead has prevented shut downs, for now. Just thought I should share this tip, in case anyone else suffers from this annoying issue. If anyone has a better tip or a real fix, please post a reply! There are still people, like myself, working on these older machines who would appreciate the info. THANKS!
-
My computer randomly shuts down and won't restart.
My computer randomly shut down and would not restart. I took it to an apple store and they fixed it by running something through the disk utility. I was told to run something else (it had to do with what the computer does when it shuts down as I don't shut mine down a lot). It had been running when the guy showed me it at the upper right corner and said "initializing" but I did not remember what it was called when I got home and it was no longer open. Any one have a similar problem where this was suggested and remembers what is it called?
Try a SMC reset.
DALE -
Mid 2010 15" Macbook Pro Random Shut down and Restart
I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details] -
MacBook randomly shut down, and won't turn back on
First of all, hello. Secondly, I've got a problem with my MacBook: about half an hour ago, it randomly shut down and when I tried to turn it back on, it didn't. Instead, the backlight kept flickering at the tempo that something inside the computer was "clicking", and the longer I held the power button, the more "clicks" there were. Needless to say, I've tried charging the battery, resetting the SMC, and to no avail: I still can't power it up, even when I don't use my battery. Whether I use it or not, the MacBook still "clicks" during my pressing of the power button and stops "clicking" when I release it. My MacBook is a year old. Can someone help me out here?
Me too. Any resolution? I don't want to take it to my local apple place because they're retards, but according to the info on my warranty that's the only place available. Can't believe they don't have an RMA service direct to Cupertino, what a joke.
-
My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?
Troubleshooting: My computer won't turn on
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer. -
MSI Laptop randomly shutting down during gaming.
I have an MSI Gt683DX that was purchased 3 years ago. Lately it's been shutting down and overheating while gaming for 10-15 minutes. HWmoniter shows that the CPU is getting from 85C-100C when under heavyload. I did clean out all the dust from my fans and have been using my laptop on a flat, clean surface and yet the issue still persists. I love this laptop and have never had an issue with it before now. Any advice would be very helpful. Thanks!!
Quote from: nicolai.madsen on 27-May-15, 00:55:42
What does repasting mean? Please be more specific. I have the same issue, and is desperate for solutions.
Open the bottom door and take the thermal module out of the case, wipe the thermal grease out and repaste a new one. There are many videos on Internet about how to repaste the thermal grease. Google it! -
Random shut down and whole screen flickers
Today my Mac Book Pro started to act really strange. It randomly shut down on me with over two hours of battery life left. A complete shut down, not into sleep mode or anything. Turning it back on it seemed the desktop and everything on it flickered to black for a full second before going back in. The screen is doing that on and off and I'm half expecting it to shut down on me again.
I have used it intensively for the last few days with gaming. World of Warcraft to be specific. My desktop is down and my laptop was the only thing I had to use to distract myself from things so... meh.
Could it have just begun over heating? Its worth noting that I hadn't had a intensive application like a game running for at least an hour before it began acting up.
So.. what's going on with my laptop, any idea?Those of you who have 15" MBP's from early 2006 should have a look at the battery replacement program outlined at https://support.apple.com/macbookpro15/batteryexchange/
Some others may need to install the MacBookPro battery update - see http://www.apple.com/support/macbook_macbookpro/batteryupdate/
Finally, in some cases , if the above programs don't apply to you, it is possible that your battery is failing for other reasons, and therefore needs replacing, or that the computer's SMC needs resetting - see http://docs.info.apple.com/article.html?artnum=303319
As a general "first step" when confronted with problems like these it is often worth a glance at the general MBP support page at http://www.apple.com/support/macbookpro/
Cheers
Rod
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Any way to update this version without buying a new computer? Extremely slow.
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Revision: 11541 Author: [email protected] Date: 2009-11-06 14:29:41 -0800 (Fri, 06 Nov 2009) Log Message: Fix the textLayout build number that is set in the main build.xml to match what will be set when the build machine does NOT do the build Q
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Help me please