Why does my Infinity date keep getting put back

Hi I am wondering if somebody can tell me why my Infinity due date kees getting put back. I was originally told it would be in my area last year, then by Sept 2013, then the end of the year, then Feb/Mar 2014 then The end of Mar then low and behold today it is beween Mar to June 2014.
I can understand some delays but the variation of these dates is ridiculous I feel BT are picking dates out of the air to stop customers moving elswhere. I am relly fed up waiting and being strung along with ficticious dates and promises.
I have seen engineers working in the Bt boxes in my area for many months.
As for signing up for information on Infinity from BT that is a Joke I signed up for that 2 years ag and have so far had not one single bit of information of any kind from them. I would have expected some feedback on how well the roll out is going etc to encourage potential customers of the benefits etc. very very poor customer service on this front I feel

This is a BT Retail residential customer to customer forum. The problem of dates changing is an Openreach responsibility and not BT Retail.
There are various reasons for this to happen such as planning permission for cabinets, power supplies and commercial reasons.
Up until recently you could email Openreach and ask when your cabinet was likely to be upgraded however Openreach are no longer giving out that information, instead they are replying:-
Thank you for your contact to us. Please note that we will not be responding to you by email but, would like to point you to the Openreach Superfast Fibre website and the FAQ section that will provide answers to the most commonly asked questions. It will also provide links to those service providers that sell fibre broadband at the moment so you can check if your particular line is enabled.
http://www.superfast-openreach.co.uk/where-and-when/
So in short, you just need to keep checking to see if your cabinet has been up graded.
If you use this checker it will tell what cabinet you are on and what services it can receive
http://www.dslchecker.bt.com/adsl/adslchecker.welcome

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Why does my Infinity date keep getting put back

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