Why does my iPad serial number come back as "changed"?

When troubleshooting a problem with my boyfriend's iPad (that was frozen), using my iPad, we submitted mine's serial number to open a chat with technical support and it came back that it had been changed. We bought my iPad at the Apple store. It's the first generation (dinosaur). Recently, the only weird thing two weeks ago was when I was online participating at an auction and without keying anything, it appeared someone was typing on the keyboard. Other weird things recently include my 2 year old iMac melting down. Does anyone have a theory? Can my devices possibly be pirated? Thanks for any help.

What KIND of CS5 do you have... regular or volume license or OEM that came with a computer or education or ???

Similar Messages

  • HT1349 Why does my serial number come back invalid?

    Hello,
         Every time I call Supportand paste my serial number in, it comes back as invalid. Why?

    Hi Dobe29,
    Welcome to Adobe Forum,
    Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
    You can try this, it might help you.
    After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
    Regards,
    Rajshree

  • Why does my cs5 serial number not qualify for an upgrade?

    I input the serial number for my cs5 product in order to quality for the adobe customers special and it doesn't qualify. Any idea why? I wanted to chat with an Adobe representative but was only given the forum as an option.

    What KIND of CS5 do you have... regular or volume license or OEM that came with a computer or education or ???

  • Why does update plugin page never come back from checking my status? It just spins.

    Using Firefox 22 on Acer Aspire on a dial-up internet connection. Computer alerted me that it could not view e-card and needed to update a plug-in/add-on and went to the Mozilla plugin check and updates page. It just spins, forever, without reporting back the status of my plugins. Tried clearing cache but made no difference.

    What usually happens is that the page loads with the plugin list(s) blank, and as information is retrieved it slots them under up-to-date, out-of-date, and don't-know.
    I don't know whether you ran into a temporary glitch, or whether the specific missing or outdated plugin was an issue.
    Does it work any better to just load the page directly from a link?<br>https://www.mozilla.org/plugincheck/
    If it's still not working for you, could you try the page in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by ''extensions'' (and some custom settings). Your plugins will still be active and available for research. More info: [[Troubleshoot Firefox issues using Safe Mode]].
    You can restart Firefox in Safe Mode using
    Help > Restart with Add-ons Disabled
    In the dialog, click "Start in Safe Mode" (''not'' Reset)
    Any difference?

  • HT1430 Why does my iPad shut off about every 1 minute and then comes back on?

    Why does my iPad shut down every minute and then come back on ?

    Try to reset your settings... Settings--general--reset (at bottom of list)--reset all settings
    Try an iOS software restore
    http://support.apple.com/kb/HT1414
    Otherwise you may need to have apple repair the device
    https://expresslane.apple.com/Issues.action

  • Does serial number come with specific motherboard or it's replaceable?

    Hello guys, there have been a lot of sudden death issues of Z3C and I was one of the victims too, luckily just got it back after nearly 2 months wait
    Anyway I was told that they had replaced a new motherboard to fix the problem, but I don't really think so because when I went to the repair centre they gave me a paper with a parts list they repaired and replaced, which included screen, lock button and so on but no "motherboard" or "mainboard" written on it, I looked again and again just to make sure. If they did change the motherboard, would there be a new serial number because when I checked it in the Android setting it is still the same as the first time I bought it, is this true or they can insert the same serial number into the new motherboard? I know this may sound crazy or dumb, I will be happy if they didn't because there's still a chance for me to retrieve all the previous datas which meant so much to me. Thanks for the help guys!

    Thanks for your reply Thommo, I had already contacted Xperia care there was nothing they could do to retrieve the data, but I have just found Wondershare Dr.Fone and some other data recovery softwares that can help to retrieve the lost data for non-rooted phones. However I don't know why only Z3C needs to be rooted in order to perform data retrieval but as stated in other websites rooting Z3C will void the DRM that result in bad quality low-light photos... So if possible I will unroot it but it seems like there hasn't been a way released yet to unroot Z3C so far, right? So I'm like stuck in between
    So before I root I just want to confirm if the IMEI / serial number comes with specific motherboard, if yes then there's still hope left to get back everything I want because that means they didn't replace the motherboard at all!

  • Why does my Ipad keep going black and then back to the apple logo.  It eventually goes to the start page but then blacks out again.  I have already rebooted several times with no luck!!

    Why does my Ipad 2 keep going black ahd back to the apple logo.  It eventually goes to the home screen and allows me to try something else but after about 30 seconds it happens again.  I have already rebooted several times? 

    Make Sure iOS is updated to the latest version
    Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
    If that doesn't work then reset the device by going to settings/general/reset/reset all settings

  • I have unfortunately had my Ipad stolen from me.I have not got access to a computer which I've used to back it up.So I'm just wondering if Apple would have my Ipad serial number?

    I have not got the Ipad's reciept of purchase in my possession,so just trying to obtain the Ipad serial number from my IClouds account?I very much would appreciate some feedback!Cheers!Aussie Fella

    Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    iCloud: Locate your device on a map
    http://support.apple.com/kb/PH2698
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    iCloud: Locate your device on a map
    http://support.apple.com/kb/PH2698
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    What NOT to do if your iPhone or iPad is lost or stolen
    http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    http://support.apple.com/kb/HT4061
     Cheers, Tom

  • HT4623 why does my ipad keep cutting out, when i go on setings it just come off it streght away

    why does my ipad keeps on cutting out. i cant even go on settings as it comes off

    Reset: hold down the home button along with the power button until you see the Apple, then let go.

  • Why does my iPad ring my iPhone telephone number

    On occasion-Why does my iPad ring my iPhone ringtone? It does so even if the iPad is inactive.

    It's a new feature in ios8. Scares the heck out of me everytime
    Stopping your iPad ring when someone calls your iPhone: One of the new features of iOS allows you to take calls on all your devices regardless. To stop you feeling like you are in the last scene of lawnmower man where all the phones ring at once go to Settings > Face time and turn iPhone cellular calls ring.
    http://www.pocket-lint.com/news/131012-ios-8-tips-and-tricks-see-what-your-iphon e-and-ipad-can-do-now

  • Why does my iPad 2keep kicking me off at my home wifi connection is there a setting to change or reset if you could help me in any way I will appreciate any help you can give me

    Why does my iPad keep kicking off my wifi and then it is very hard to connect back ?  Is ther a setting I don't have set right.  I am not real familiar with a lot of technical

    We are fellow users here on these forums, you're not talking to iTunes Support. You say that you used the pack that you bought and that it then ran out - does that mean that you used it all up ? If you didn't use it all up but your game lost the purchase then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why does my iPad disconnect from wi-fi?

    why does my iPad intermitently disconnect from my home wireless network?

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Why does my ipad keep looseing wifi signal?

    Why does my ipad 2 keep loosing wifi signal

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • HT5824 why does my ipad say user name disabled, but on all other devices i can pog into itunes and icloud using my user name

    why does my ipad say user name disabled but i can use my user name to log into itunes and icloud on other devices

    At this time there is no "solution." You'll simply have to wait the 90 days to re-enable iTunes Match.
    For now here is my suggestion. In your User Account, in OS X, sign out of whatever iTunes Store account you are signed in with. Then sign in with your store account and leave it at that. Now sign out of your OS X User Account, sign into your wife's OS X User Account and sign into the iTunes Store with her Apple ID (if necessary sign out of the account first).
    Now, you can go back to your OS X User Account and attempt to enable iTunes Match. You will probably get the "wait 90 days" message. If so leave it, mark your calendar, and wait for the 90 days to expire. You can try contacting iTunes Store support at <https://expresslane.apple.com> if you wish, but I really do not know how useful that will be.
    Incidentally, you get the message to pay for the service when trying to enable it on your wife's Apple ID because the service has not been purchased using that Apple ID. iTunes Match is designed to be a single-user service that is never signed out of and is associated with one, and only one, Apple ID and a regional store.

  • Why does my iPad mini stop responding to wifi after a period of time?

    Why does my iPad mini stop responding to wifi after a period of time?
    For example, I can connect to wifi and use Safari and my iPad's interet capabilities with no problem. But if I then leave my iPad alone for an hour - when I go back to using it, it still shows as being connected to the wifi, but is unresponsive - i.e. web pages will not load etc. - I have to disconnect and reconnect to the wifi to make it responsive.
    In advance, thanks

    Try #5
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

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