Why does my iphone 5 always tell me to connect to iTunes and not turn on

On Monday my iPhone started to turn itself off so i plugged it in to the computer to update it. When I plugged it in iTunes told me to restore my phone so I did, now whenever I try and turn my phone on it wont go past the connect to itunes pictures and it says theres an unknown error or its unable to restore

Hi there davidson.,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
-Griff W. 

Similar Messages

  • Why does my ipad 2 go to battery, connect to itunes and and apple logo?

    why does my ipad 2 go to battery, connect to itunes and and apple logo?

    seventy one wrote:
    < off topic >  Seeing your name I was inclined to add 'Old codger' to my Seventy One. 

  • Why does my iPhone 3gs keep saying "cannot connect to iTunes store" when I try to purchase anything?

    I have tried to purchase songs on iTunes tonight and my iPhone keeps telling me "Cannot connect to iTunes Store". I can listen to samples of the music I want, I am just not able to download them. Any suggestions??

    Same here........ I'm using my iPhone, iPad and MacBook pro and I "cannot connect to iTunes"............my Internet connection is great......... The apple store might be doing some update!

  • Why does my iphone 4 keep dropping wifi connection since ios5.0.1update

    Why does my iphone 4 keep dropping wifi connection since ios5.0.1 update, it worked perfectly before, my wifes 3gs connects fine and stays connected while my £400 paperweight losses connection, thinking of going back to nokia! Sort it out apple!

    If the "oh so Great Apple" were to monitor these forums then they might see all the problems
    that the people who have paid good money for their devices are having, i suppose they can do no wrong
    In your eyes, i just thought that if you pay a lot of money for a product that works fine, and you update
    It with a firmware update that they kept going on about how good it was and it can do this and it can
    Do that, then i think they should sort it out. I don't care if i "don't deserve to be an apple owner" or not,
    The fact is i paid my money and it should do what its suppose to do, i moved from Nokia to Apple because
    The N97 was crap and i put up with it for too long, and they didn't do anything to fix the bugs they just stopped
    Selling it and basically said tough s**t, so now this is happened i hoped Apple whould be better but they seem
    To be just like the rest.

  • I tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore

    i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone

    by reset option do you mean the DFU restore? worked for me, have you tried that?
    if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update.

  • When i try to turn on my ipod, it tells me to connect to itunes and restore but a message pops up and says that i dont have an internet connection.  the connection is on and it loads at 100mb per second.

    when i try to turn on my ipod, it tells me to connect to itunes and restore but a message pops up and says that i dont have an internet connection.  the connection is on and it loads at 100mb per second.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • My iphone is stuck,  it says connect to itunes, and when I aconnect it to my pc, my pc says restore data but everything will be erased and I don't wanna lose everything. please help me

    my iphone is stuck,  it says connect to itunes, and when I aconnect it to my pc, my pc says restore data but everything will be erased and I don't wanna lose everything. please help me

    If you have a graphic of iTunes and a cable displayed on your iDevice then it is in Recovery mode.
    Check this to try an "exit"
    http://osxdaily.com/2011/01/08/iphone-recovery-mode/

  • ýesterday  my iphone 5c screen  suddendly  shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.

    ýesterday  my iphone 5c screen  suddendly  shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.

    what did you learn when you search the internet for iPhone error 14?

  • What can i do when my iphone activition screen show connect to itunes and not show wifi

    what can i do when my iphone activition screen show connect to itunes and not show wifi

    You also are not showing any cellular service. Have you contacted your provider regarding that? Regarding your WiFi, do you have wifi turned on in settings? Did you get your phone to show up in iTunes on your computer? I think we are dealing with several issues since you said that you have a message on your phone to connect to iTunes and you don't have cellular service.

  • Hello good evening. my iphone 3g I try to restore with itunes and not completed the restoration gets stuck and disconnected and brand UNKNOWN ERROR -1. can help me please.

    hello good evening. my iphone 3g I try to restore with itunes and not completed the restoration gets stuck and disconnected and brand UNKNOWN ERROR -1. can help me please.

    Try a different cable...
    yescadnk wrote:
    ... UNKNOWN ERROR -1. can help me please.
    Error -1
    Attempt to restore your iOS device two more times.
    If the issue is still unresolved, the device may need service.
    From Here  >  http://support.apple.com/kb/TS3694

  • Why does my browser keep on opening things in mobile version and not desktop version?

    hi everyone,
    i just picked up my imac today and i'm trying to get used to it. here's one of many questions i have:
    why do certain pages like facebook and hotmail sign in always open up in the mobile version and not desk top? how can i change the settings so that things will open only in the desk top version?
    i went into develop and clicked on the latest safari but that didn't do anything.
    it's annoying changing it every time i go into those sites.
    any help would be much appreciated.
    thanks,
    mary

    Read this whole message before doing anything.
    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now.
    Quit Safari if it’s running. Then select  ▹ Force Quit... from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.
    Step 1
    In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.
    Hold down the option key and select Go ▹ Library from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
    Caches/com.apple.Safari
    Caches/com.apple.WebKit.PluginProcess
    Caches/Metadata/Safari
    Preferences/com.apple.WebKit.PluginHost.plist
    Preferences/com.apple.WebKit.PluginProcess.plist
    Saved Application State/com.apple.Safari.savedState
    Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder.
    Step 2
    If you still have problems, quit Safari again.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
    Drag or copy — do not type — the following line into the Terminal window, then press return:
    rm -fr $TMPDIR../C/com.apple.Safari
    Quit Terminal. Launch Safari and test.
    Step 3
    If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):
    Cookies/Cookies.binarycookies
    Preferences/com.apple.Safari.LSSharedFileList.plist
    Preferences/com.apple.Safari.plist
    Preferences/com.apple.Safari.RSS.plist
    Preferences/com.apple.WebFoundation.plist
    PubSub/Database
    Safari
    (Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)
    Try again. This time Safari should perform normally, but your settings and bookmarks will be lost.
    If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that will have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.
    If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select File ▹ Import Bookmarks from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.
    Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.
    If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

  • My iphone 4s is stuck on connect to itunes, is not recognized by computer or itunes

    my iphone is stuck on the "connect to itunes" loading screen, and when it's plugged into my computer, itunes and the computer are not able to recognize it. when it is plugged in, it gets a "USB device not recognized" and in device manager, it shows up as an "unknown device". I have read and tried everything in http://support.apple.com/kb/TS1538, as well as uninstalling and re-installing itunes and all it's components several times, but nothing has helped. Please help!!!

    The iPhone has gone into recovery mode and you have to restore by connecting to a computer with iTunes and follow the instructions in http://support.apple.com/kb/HT1808.  If you do not have a computer with iTunes, a friend with a computer with iTunes, can you get to an Apple store genius bar and see if the techs will restore for you?

  • HT201210 My iphone is requesting me to connect to Itunes, and once connected i am asked to restore iphone. Then a box apears saying there is an error, please help

    My iphone is asking me to connect to itunes , once connected i am asked to restore iphone, when i click restore it comes up with a box saying there is an error,
    Please help

    Hi charliew1,
    Thanks for visiting Apple Support Communities.
    You may find the troubleshooting steps in this article helpful:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Best,
    Jeremy

  • Why does my IPhone 4 tell me that it can't back up onto icloud as it has run out of storage space, but when i look at iCloud storage it tells me I have 4.7GB out of 5GB available?

    Why does my I-Phone 4 tell me that it can't back up onto i-Cloud as it has run out of storage space, but when I look at i-Cloud storage it tells me I have 4.7GB out of 5GB available?

    Welcome to the Apple Community.
    Have you checked how much space the backup will need.

  • HT5527 why does my iphone show I have CLOUD but my laptop and mac only show MOBILEME?

    How come my iphone shows under settings ICLOUD but my laptop and Imac only have Mobileme and nothing under preferences that indicate ICLOUD?

    According to your signature your Macs are running Leopard and Snow Leopard: neither is capable of accessing iCloud (other than setting the Mail application up manually). Lion 10.7.2 is the minimum requirement to make use of iCloud's other facilities.

Maybe you are looking for

  • DUPLICATE DOCUMENT CHECK IN SAP

    HI I NEED TO KNOW WHICH DOCUMENT YOU SAID DUPLICATE ONE ie. 1>                                           2> doc date     "1.1.2011"            Doc. Date 1.1.2011 postin date "1.1.2011"             Posting Date : "1.1.2011" Reference : "abcd"         

  • Speed Step Setting under XP - when I am NON running on batteries

    Under XPPRO Why does the CPU speed (System Properties, General Tab) measure this: T7600 @ 2.33Ghz, 977 MHz, 2.98 GB of RAM. Except during load it changes to: T7600 @ 2.33Ghz, 2.33 MHz, 2.98 GB of RAM. * During load = running photoshop and makeing the

  • Ibooks wont show my pdf files!!

    Hello, I am using the latest itunes on Windows 7 and I have an iPad 2 with iOs7... Ive been trying manually add my pdf library to the iBooks app on my device trough iTunes, process that in the past was quite easy. The thing is that I can still do thi

  • Lost "recently added" file

    Call me stupid but somehow the "recently added" file was deleted somehow from my itunes.I just cant figure out how to reinstall it??Any help is greatly appreciated. Thanks Jay

  • Quicktime Pro (7.6.4) - recent inability to flatten & save large files

    Hi, I've been happily cutting, editing and saving files with Quicktime Pro for well over a year but in the last month it has abruptly stopped flattening and saving files larger that about 155 MB - I can save up to about 20 minutes but no more. This m