Why does my iPhone 5 freeze and shuts off?

I replaced my iPhone 5 recently because of a lock button issue but now this new phone freezes! I can lock my screen but when I press any other button the screen will not light up again so I have to reset it. Is this something I should take into the store or just live with it? I have three months warranty.

Hello ctraver0609,
Sorry to hear that your iPhone is unresponsive at times.  I recommend reviewing the following tutorial when you are experiencing unresponsiveness on your iPhone:
Frozen or unresponsive iPhone
http://www.apple.com/support/iphone/assistant/phone/
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • HT201412 why does my iphone keep freezing and when i keep going on to settings it comes up blank and shuts down the app

    i would like to know why my iphone 4s keeps freezing alot and everytime i go on settings it goes blanks and shut the app down?
    i cant use setttings at all

    Why?  Not sure, could be lots of different reasons.
    However, if you'd like to know how to fix the issue, then have you tried the troubleshooting steps listed inthe article that you linked from?
    When in doubt: Restart, Reset, Restore from Backup, Restore as New.

  • Why does my iPhone 4S WiFi keeps shutting off?

    This is the SECOND black iPhone 4S with problems with WiFi once the IOS 8 updated is downloaded.  So frustrating!
    Just after the IOS 8 update was available, I updated my black iPhone 4S.  Soon after, I experienced a hot battery, screen freezes, and the screen toggle button for WiFi was grayed out.  I called Apple support and they tried to help me.  Very pleasant!  After about 30 minutes, we concluded to reset the phone back to the original factory settings.  This fix did not work and the Apple tech told me about purchasing a new replacement phone.  Mind you, the 4S was less than two years old.  Not long after, I went into my cellular carrier and they agreed to provide me with a new Apple iPhone 4S.  The new one worked just fine for several months.  Now, that 4S has begun freezing up, and the WiFi screen toggle is again grayed.  Again, so frustrating!
    I am mentioning the BLACK 4S only because my wife has the white 4S and it has not experienced any issues, even with the IOS 8 updates.
    I need help please!  This cannot be a coincidence that two separate black 4S phones each have an issue with the WiFi toggle.
    Thank you,
    Mike

    No. This is a user forum. Apple does not participate here.

  • After iOS 7 download have to do "hard resets" several times a day...phone freezes and shuts off

    After ios7 I have to do "hard resets" several times a day. Phone freezes and shuts off.

    Hello Hockey2013,
    Thank you for using Apple Support Communities.
    Usually for an iPhone that is doing this I would recommend resetting the device, but you do that already. Next I would have to recommend backing up to iTunes, then restoring the device.
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    After you restore the device I would set it up as new and use it for a bit to see if the issue persists. If it does not, restore from your backup and then test it for a bit again to verify that it works.
    Regards,
    Sterling

  • Why does my iTunes window freeze and wont close until i shut my computer down, when the "iTunes is not the default media player" message appears? and how do i fix this? i just want to fix my music, but it freezes and i can't use my computer correctly.

    when i plug my iPod into my computer, iTunes opens as normal, but for a while it's been giving me a message that says "iTunes is not the default media player" and after i 'tried' to do that, i'll close the settings window and my iTunes window will freeze and not close, reload, or anything. and if i "open drvice to view files" that window will freeze too, the internal storage window. i can't get iTunes to close with ALT+F4, or right clicking the tab on the bottom of the screen to close it, or clicking the 'X' button. the only way it closes is when i shut down my computer. please help me fix this. Its getting Really Really tiring having to restart my computer over and over.

    What Windows version?

  • Why does my iPhone 4S keep on turning off by itself it just turns off when I lock it and I have to reboot it fot iPhone to turn back on

    My iPhone 4S keeps on turning off by itself and I don't turn it off it does it by it self and I can't plug in a charger to turn it on or hold the lock button I have to reboot it please help

    I have an iPhone 4S 7.0.2 and it does the same thing I as just wondering if you found any result on what causes it to do that?

  • Why does my ipod keep freezing and skipping songs?

    I have the 80GB Ipod Classic, and for some reason it keeps skipping songs, for instance, whenever I go to look under a certain artist or a playlist of even just under "songs" I'll pick one and then it will skip one or two or ten, and there are some songs it just doesn't allow me to listen to anymore. Only on my ipod though, not on itunes. It also keeps freezing and will sometimes just stop in the middle of a song and skip to a new one. I've tried resetting it, and leaving it alone for a few days and letting it charge and leaving it off. Nothing seems to work.
    What can I do?

    I had this problem with my old 20GB classic ipod, it all started when I began using my ipod for my running trainings, every day it used to get worse freezing every 10 minutos or so, then I got ****** and bought a new 80GB classic Ipod, I have it for about 3 weeks now and guess what? It started freezing or skiping songs also. I did a test where I synced the same library on my both ipod and the songs being skipped on my new one wasnt being skipped on the old one, so its a problem with the song, then I though it could be any damage in the ipod HD but my new ipod has no reason to be damaged, the only impact that it might have recived is from my running trainings, but the impacts are really weak. Other test I did was trying to remove the song being skiped from the ipod, everytime I did that my ipod couldnt be ejcted, it kept showing me the following message "The ipod canot be ejcted because it contains files that are used by another aplication." I had to unplug my ipod without ejecting it.

  • Why does my iPhone 3gs keep getting kicked off of the internet?

    When I start going onto the internet page the page comes on then as I amreading it it goes to black and back to the home page for the iphone.
    Why does this happen?

    Mine does that too. I was wondering if it was due to the OS and that sometimes its too much for the 3GS. I've had mine almost 3 years.  Maybe someone more knowledgeable will help. :)
    (i finally upgraded to the iPhone 5 so I'm looking forward to that!)

  • My macbook pro keeps freezing and shutting off when I am browsing the web on Safari.  How can I figure out what is causing this issue?

    For the past few weeks my computer will slow down when I have been on Safari for awhile, then freeze, and then just go black.  I have to press the power button and then it goes to a black screen with the apple logo and a loading bar underneath when it reboots.  I'm not sure what is causing the issue, but on my previous mac it would have an error message if something like this happened that I could submit.  Any suggestions of where to start to solve this issue?
    Thanks!

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Why does my Macbook Pro keep randomly shutting off with or without the adapter?

    I had this problem before that my 13-inch Macbook Pro would stop working without the plug, and then it started resetting its clock to 2000 every time i rebooted it until it eventually died altogether. I found out that my data cable was bad and got it replaced.
    Now, it works completely fine except that it will randomly shut off without warning, even if it's plugged in.
    I don't know if it means anything, but I'm currently using a Macbook Air adapter.
    It's actually shut off while I was typing this post. Incredibly frustrating.

    I think (let others bust my chops if I'm wrong) that the MBA uses a 60W MagSafe Power Adapter, whereas the MBP uses an 85W MagSafe Power Adapter. That could be causing problems.
    Clinton

  • Why does my Mac keep freezing and applications not responding?!?

    Hello everyone, I have a mid 2009 MacBook Pro, 500gb HD, 4gb ram. The problem is that it keeps freezing. I am writing this on my iPhone because my laptop would probably just freeze up if I even attempted to open an application. The problem is that my laptop won't stop freezing up. As soon as I have any application open, it will stop being responsive, give me the beach ball spinning wheel thing, and I'll use command-option-escape to open the force quit menu (because at this point the mouse usually can me moved around the screen but just makes the system get worse) to force quit what ever applications I have open. Then finder will stop responding, and then nothing will work until I do a forced shut down (hold the power button down) and turn it back on again, where the same thing happens within a minute. I tried repairing permissions and doing a P RAM reset, but have had no success with either. Please help, this is ridiculous, I can barely use my laptop and I need it for school. Thanks,
    -Dylan

    Your issue sounds like the hard drive is failing or it was bumped or moved while it was operating and corrupted the data on the drive.
    Hard to tell for sure, run through this list of fixes
    Step by Step to fix your Mac
    Note your signature says it's a 2009 model, that's almost 4 years old and near it's end of life stage of apx 4.5-5 years, a new drive might fix the machine, but clogged dust vents could be killing it too..
    Out of AppleCare and warranty, looks like you might be doing it yourself.
    Create a data recovery/undelete external boot drive
    My computer is not working, is my personal data lost?
    Install/upgrade RAM or storage drive in Mac's
    How to erase and install Snow Leopard 10.6

  • Why does my iphone keep freezing

    my phone will randomly freeze on me.. is there any way I can fix this? I have closed all running Apps and even restarted it.

    Ok, this is a pretty critical issue, so lets get it to work.
    Do the following, if you have tried them, there are multiple ways I will list.
    1. Hold down the power button, and turn your iPhone off.
    2. Power it back on.
    Method two.
         1. Hold down the power button and the home button simotaniously for 10 seconds.
    a. the iPhone will shut down.
         2. Turn your iphone on.
    Third Method.
         1. Connect your iPhone to your computer via the USB cable.
    a. Open iTunes
         2. Hold the power button, and home button for 10 seconds or untill the screen goes black, but once it turns black, keep holding the home button, but let go of the power button.
    a. Dont release until you see the screen turn on with a picture of iTunes, and a USB cable on the screen.
         3. iTunes will begin running diagnostic checks, and at this point you can restor the phone, or back it up after it checks the phone.
         4. Before restoring or backing up, check the phone once its diagnosics are done, and see if its unfrozen.
    a. If not restore the phone to last restore.
    Hope these helped you out.

  • Why does my itunes keep freezing and give me the rainbow wheel of death?

    Whenever I am doing stuff on my computer it will randomly freeze up and I am almost positive it only happens when iTunes is open and playing. I have a lot of free space on my hardrive even though I have around 6000 songs and a bunch of movies on there. I just downloaded a bunch of games form the app store too that could be taking up space. Please let me know if you can help!

    what model year make computer do you have what os are you on how much ram do you have?
    go to launchpad (yeah I said it) utilities> system information.
    on the left hand side, hardware should be highlight and you will have all the information you need to give us.
    Feel free to exclude your serial number. you can do so in preview. But it doesn't really matter, and it would be nice to have a reference of it somewhere should it ever get stolen. it your choice. 

  • Why does my IPhone Keep Vibrating and Not Charging?

    I am having trouble with my phone. The phone is almost a year old, but not quite. The charger is a bit worn, and I'm beginning to wonder if the charger is my problem. I have it on a wall charger by my bed so I can check the time if need be. Here's my issue: it vibrates. A lot. Randomly. And I can't sleep. I'm having problems getting it to stop. I don't know if the connection is weak in the cord, but sometimes it will stop charging, then start again and vibrate. And it'll do this over and over, often it's in really quick succession. I looked online and several people have the same thing. Also, a message/notification will pop up. It says something to the effect of: "Charging is not supported with this accessory." I'm starting to worry about it and wonder if it's killing my phone, because my phone isn't holding a charge. (It just went off about four or five times right now...) My lock button is broken, so I CANNOT TURN THE PHONE OFF. What should I do?
    What's the issue, and how can I fix it? My sleep level is low and I need to know if I need to buy another charger. To sum things up, my questions are:
    What's causing the vibrations and notifications?
    Is this a hardware issue, or a problem with the cord connection?
    How much does a new cord cost?
    Thanks for looking, and please answer. I need to know whats going on ASAP.
    Thanks again,
    Username411

    Hey Username411,
    Thanks for the question and detailed information. I believe you are correct in the issue of constant vibration stems from the iPhone disconnecting and reconnecting while charging. See this article for more information:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Battery does not charge from the USB power adapter
    1. Verify that the outlet being used is working.
    2. Try another USB power adapter if available.
    3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    4. Try another USB cable if available.
    5. Also refer to iPhone and iPod touch: Charging the battery.
    As suggested, you'll want to try charging the iPhone with a different cable to completely isolate the issue. Borrow one from a friend or family member if possible, but if not you can purchase a new one from Apple directly or an authorized reseller. It is important to buy an Apple-branded charger, which leads us to your last question:
    Apple 30-pin to USB Cable can be purchase from the Apple Online Store for $19 USD:
    http://store.apple.com/us/product/MA591G/C/apple-30-pin-to-usb-cable?fnode=45
    If you find that the issue does lie with your iPhone, check out your service options (as you may still be in warranty). You may want to review your options anyway due to that lock button issue:
    Apple - Support - Service Answer Center
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
    Thanks,
    Matt M.

  • Why does my MacBook pro freeze and how do i stop it?

    Hello
    I have recently bought a new MacBook Pro, late 2011 13'' 2.4 GHz. It has started freezing alot. I don't know if it needs more RAM, a problem with the hard drive or faulty application. So I was just wondering if anyone could give me advise on how to stop it and why its happening.
    Thanks

    Is this very recent? Did you install the new Thunderbolt/Ethernet update?
    Clinton

Maybe you are looking for